Xiber LLC Reviews 169

very quick and very helpful this morning! straight to the point

Tiana did a good job helping me with my internet issues

Sensitive to customer concerns,
Patient in listening to customer,
And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wifi. Best wifi customer experience i have ever received without having to call back and getting someone different less experienced.
Thank You!, again!

Tiana was amazing and fixed our wifi after it was out for a couple days!

Tianna was very helpful and patient!

Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickly getting the engineering dept. involved to find a solution.

Tiana was super friendly, and just magically knew who I was and what I wanted and it was just taken care of in 30 seconds. Very very surprised at the ease and lack of pressure when asking to downgrade. Very happy with this call

Was very kind and understanding helped me in a matter of seconds really good customer service Tiana was very helpful highly recommend

Service is very unreliable unless you bring up the frequent and regular outages for tv and internet.
Our apartment management was sold a bill of goods.
Promises were never fulfilled. Response to phone calls doesn't happen, silence reigns supreme when complaints are made.
Simply put, Xiber is not ready for prime time. Their trump card is a slick sales pitch, then they just dissapear when customers discover they arebthe ones left holding the bag.

I was helped quickly and efficiently

it explained what the company does and how it differs from the competition, uses the metaphors of Indianapolis fast cars should build more off that comparison to stand out more from your competitors, Grahics of call center could look a little more professional

Incredibly quick response time in resolving my issue. I called at 12:25 and my internet connection was back by 12:39.

Raine was great! She promptly got everything working again and simply texted me when it was ready for my to try instead of keeping me on hold for a long time. I really appreciated it!

Since I’ve started my service with Xiber, I’ve been lucky to get Carly each time I reach out with any questions or complications. I was nervous using a new internet provider that I’m unfamiliar with, but the customer service so far has been exponential. Thanks Carly!

Raine was great. Thanks for the help

After three days of bumpy cable tv, Raine was able to listen attentively and politely to my frustrations with the service. She submitted a ticket to the engineer for follow-up and we discussed rebooting the system. The reboot seems to be working. Time will tell.

Wonderful customer service. Got back to me very quickly

The Xiber customer service team is always on helpful and reliable with quick responses and service needs.

Made everything super simple and got us set up incredibly fast

Just moved in had a problem with the router it got fixed quickly