I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
After three days of bumpy cable tv, Raine was able to listen attentively and politely to my frustrations with the service. She submitted a ticket to the engineer for follow-up and we discussed reboot... See more
Since I’ve started my service with Xiber, I’ve been lucky to get Carly each time I reach out with any questions or complications. I was nervous using a new internet provider that I’m unfamiliar with,... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.8
Excellent
169 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dayna was very helpful
Dayna was very helpful! It’s difficult being able to troubleshoot things without having access to a router but after a bit of communication back and forth they were able to help me with my connection issues.
November 30, 2022
Unprompted review
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Carly was the best
Carly was the best! Kept updating me and trying to figure out why my service wasn’t working and got it fixed in a timely manner! Thank you!
October 11, 2022
Unprompted review
Reply from Xiber LLC
Hello Taylor! Thank you for taking the time to leave a review about the assistance Carly provided, we agree she is the best :) If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thanks again!
Getting the internet up and going was…
Getting the internet up and going was very quick. The customer service department was extremely helpful
October 7, 2022
Unprompted review
Reply from Xiber LLC
Thank you for the 5 stars, we are thrilled to hear you had a great experience! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Carly was super helpful getting my tv…
Carly was super helpful getting my tv setup and fixing the internet issues I was having. Super nice, easy to work with and helped me with any issues I was having. Thanks again!
October 7, 2022
Unprompted review
Reply from Xiber LLC
Hey Sunny! Thank you for taking the time to leave an awesome review about your experience with Carly. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
Good
Benjamin was very helpful and enthusiastic with answering my questions on the chat service to help me use my WiFi when I had to connect the cords to the routers.
August 11, 2022
Unprompted review
Reply from Xiber LLC
Thanks so much for taking the time to leave a stellar review for Benjamin! We love his personality too, he is a joy to work with. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
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Previous tenants didn’t leave the wifi…
Previous tenants didn’t leave the wifi password and it needed to be reset! The help was super quick and super friendly!
August 11, 2022
Unprompted review
Reply from Xiber LLC
Hi Eden, that is great news! Thanks for sharing your experience, we are so glad it went as well as it did. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was very professional and…
Benjamin was very professional and helpful I call about my internet that was out in my bedroom for 2 weeks and the problem was solve less than 30mins
August 10, 2022
Unprompted review
Reply from Xiber LLC
Hello! We appreciate you taking the time to leave a review for the service that Benjamin provided! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
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