XLMOTO België Reviews 

2,535
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery services, great product quality, and exceptionally fair prices offered across their entire extensive assortment of riding gear. People consistently mention that orders always arrive safely, exactly as described, and are consistently accompanied by friendly, helpful communication from the team. However, some customers also noted occasional issues with delivery delays, slightly longer transit times, or packages being mistakenly left at incorrect neighboring addresses. Despite these minor shipping drawbacks, shoppers remain truly very satisfied with the overall value and dependable reliability of their purchases.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting quick and on-time shipments... See more

Product

Customers had positive experiences with product, noting great service and good quality gear. Reviewers... See more

Quality

Consumers find quality to be positive, highlighting good products at fair and reasonable prices. Reviewers... See more

Price

Customers consistently note satisfaction with the price, highlighting correct pricing, fair costs, and great... See more

Service

Users describe satisfaction with the service, highlighting honest, friendly, and correct communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent on time delivery (even during a strike period by the delivery company). Good, safe decent packaging. The product itself was most satisfactory. I actually ordered it for a friend and he was... See more

Rated 5 out of 5 stars

Delivered in just a couple of days, well packaged. Great all seasons quality jacket, especially for beginners. Shipped with all necessary safety equipment.

Company replied

Rated 5 out of 5 stars

Everything is always clear, quickly send and in good condition. Always good service…Good price/quality and they always give something extra. I had a clear visor mounted and a clear visor and pinlock w... See more

Company replied

Rated 5 out of 5 stars

An amazing experience, Not only is it good price for value. The aftersales and customer service is friendly and fast. Never had any problems buying or retourning any item from this site! Keep it up!... See more

Company replied


Company details

  1. Motorcycle Shop
  2. Tire Shop

Written by the company

XLMOTO is een bedrijf dat ernaar streeft uitrusting en onderdelen te leveren voor de motorcross, enduro, motorfiets en pit bike. Wij streven ernaar om een heel nieuwe ervaring te bieden tijdens het winkelen, evenals een niet te evenaren assortiment tegen ongelooflijke prijzen.

XLMOTO

Written by the company

Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.
De producten moeten ongebruikt zijn, in de originele verpakking zitten en voorzien zijn van labels.
Gratis verzending
Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,535)

234 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices and promotions

Great prices and promotions. Quick delivery with local postal services. Because it´s quality rider gear it quickly adds up to the €150 startprice for free delivery.
Everything came as advertised.

March 7, 2025
Rated 1 out of 5 stars

I can not have an invoice for my…

I can not have an invoice for my business with my VAT number!

December 13, 2024
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

Unfortunately we don't provide this service.

We do not have the possibility to create invoices for companies or to adjust invoices afterwards. We sell 100% B2C and our IT system is not set up for this.

Best regards,

Rated 5 out of 5 stars

Reliable and thrustworthy

Quick delivery. One article was too small. Send it back according instructions and got refunded within a few days. Excellent. Wish all companies were like that.

November 30, 2024
Rated 1 out of 5 stars

Bad customer service!

Bad! The site kept on crashing an i payed my basket twice! I contacted them directly and they shipped my order twice and they couldn't cancel it. They set to pick only 1 packed up and i'll get my money back for the second 1 but I haven't seen my money back until this day... Really bad customer service!

I shouldn't have to wait a month to get my money back if you site made the fault...

November 30, 2024
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

Unfortunately we could not cancel either of your orders because the tracking details were already available, as also mentioned in our email.

In this case, you can return 1 order for a full refund. Don't foget that return parcels can take up to 15 business days before they arrive in our warehouse, as stated on our return page.

Best regards,

Rated 5 out of 5 stars

Great

Received a damaged item, they immediately offered to send me a replacement!

November 3, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look