XLN Reviews 

I have been waiting over 1 hour to get on call with them to sort out the WiFi at our business as well as we have 2 phone lines with them, because of this we are losing business. No good customer service at all!!! Do not get anything from them. I will be leaving soon.

This company is bad from start to finish - even after I have ended my contract they take an extra months fee - they then sit on that money until you ask for it to be refunded - if I had not called and asked they simply would just sit on it - DO NOT USE THIS COMPANY

AWFUL
Placed an order with this company weeks ago. They sent me a file which cannot be opened. I send them emails asking when the phone line will be connected, will it be today as their sales suggested was earliest date. The reply tells me to AGAIN use AI chat box.

I enter information several times, and the whole system does not work, is highly frustrating.

I thought Talk Talk was bad but never known a company like Daisy xln

We are paying business rates and for the last one week NO Internet, after so many phones calls now we have to wait for an engineer to fix it and that's in 3 working days no matter how long your internet has been down for, don't waste your time, money and your customers going with daisy or XLN, big companies like O2 shouldn't have joined them

Stay away from these companies,
Really bad,
We haven't got Internet for 5 weeks now,
Everytime that we call we need minimum 30 to 45 minutes waiting to answer, and no one is sorting the problem, it is frustrating, big mess, we are a cafe and the customer need to use interest, lost alot of sales already because of not providing the service and still charging, 😡

The internet itself seems reliable; however, they make it impossible and purposely make it very difficult if you no longer require a service from them.

I closed my office to work from home, the cancellation fees for the service were ridiculously high, so I continued to pay monthly until the end of the contract. You can't cancel the auto-renewal until close to the end date. This leads me to now, the contract ends soon, and I am trying to cancel the auto-renewal. Spoke on the chat, went through the security verification, only to be given a number I have to call. Called the number, went through the security again. To be told I have to speak to someone else, but they are not available and I have to wait for a call back. The callback never came after over an hour. I've called again, to be told to wait for the callback again, and I am being prioritised, but it's been over an hour, and I've heard nothing. This has all so far taken 3-4 hours and is surely a simple thing, but they are making it as hard as possible. I'm starting to think I am going to be trapped with them forever...

I wouldn't recommend them, unless you want to have them waste your time and never let you leave...

I am a customer, if you’re a disabled person and looking for your needs to be met, they are not the best service provider for you.

They agree but restrict you services

I guess now for writing this, it will be a negative outcome for my company
The date below is wrong has its been a continuous issue and can reset the date.
When I tried to complain i got a manager say what action he would take and then restricted my service.
Customers without care.

When we first joined XLN we had a good experience, but as they have grown and taken on by Daisy this service level has dropped dramatically to the point where we have left. Unfortunately this is where our problem really started. Since cancelling our account we have continued to be charged and despite informing them that we have closed our account and continued to be charged, they hve not been able to stop taking payment nor have they refunded us. A serious case of computer says no!!

Update 13-07-2026
One month and despite being promised a full refund we are yet to see anything! I never feel like they actually do anything following a call, it’s all talk and no action. Terrible customer service again!!

This company is by far the worst company to deal with I have ever experienced. Forget trying to cancel a service you will be on hold for at least 30 min then the call will disconnect. When you eventually do speak to someone on approximately your 10th time of trying you will be passed from pillar to post and end up back where you began. BEWARE

Don't recommendation for anyone, scam company, guy come told me you pay only £30 each month but after 2 months charged me £52 and after 1 year charge me £60, stay away from these scammer don't believe people when they come to your shop and offer you a cheap deal they are scammers but in a legal way, stay away from this sh,,,,t people 👎🏻

Xln add extra charges constantly to my account. when I try to live chat to cancel all these extra services the hold time is always extremely long. I have been receiveing these extra charges every so often for many years now.
I find the customer service to be terrible.

I've been trying to cancel my internet service for two months now. They keep stalling me. I text them, they say I need to call them, I call them, and they say I need to be connected to the cancellation team. Their customer service is as bad as their internet service. They're extorting £77.76 from me without providing any service. I sold my business. I don't use the internet anymore. They're still trying to charge me.
Account

Account No: 4697023
Company: LeHorizon
Name: Mr. Osman Baskut
Billing Address

Unit 7 Abbey Business Park
Friday Street
LEICESTER
LE1 3BW
Phone & Email

Contact No: 01162514972
Mobile No: 07990303322

If you’re looking for stress, definitely choose this company. If you want your monthly payments to keep increasing every few months, this is the company for you. Even if you want to cancel, you have to pay £200 just to have them cancel it. In practice, you’re trapped and discouraged from cancelling. Their customer service is terrible. Don’t trust them read the negative reviews and you’ll understand

This has been a stressful, time consuming experience caused by misleading sales promises, poor handover, and chaotic billing. If you value clear communication and reliable onboarding, be cautious dealing with Daisy XLN
Daisy XLN Account Number: 5040182
Daisy XLN Account Number: 5040179
Daisy XLN’s sales team promised one thing and delivered another. We were sold a 24 month contract for two service addresses at £119.90/month (ex VAT) but experienced no follow through from the salesperson, repeated technical failures, incorrect billing, and poor communication from both technical and finance teams.
Detailed review (chronological, factual)
• Sales promise and contract — In February 2026 sales representative emailed to confirm a 24 month contract at £119.90/month (ex VAT) for two service addresses and said both addresses would be on the same contract. After we agreed verbally, sales representative became unreachable and stopped replying to emails and calls.
• No porting communication — There was no communication about porting our four telephone numbers. We only discovered we couldn’t cancel the verbal contract after problems began.
• Router and setup — The router sent was an unconfigured, off the shelf TP Link with no instructions. We had to configure it ourselves and spent hours on the phone with technical support to port numbers and get services working.
• Account and billing errors — We are being billed £109.13 for one address and £54.48 for the second, contrary to what was promised. We were told Daisy cannot put two service addresses under one account number, which caused confusion and stress.
• Overlap with previous provider — Daisy failed to notify our previous provider of the takeover, so we continued to receive and pay BT invoices for two months. We have not received the agreed early cancellation payments from Daisy despite sending BT’s final bills.
• Webex cloud service issues — We were told the Webex cloud service was similar to BT’s, but it required Daisy/XLN to set up and only supports one landline number despite us having four. This required more lengthy calls to technical support.
• Finance and billing communication — Finance repeatedly pressured us to set up direct debit despite our preference to pay by bank transfer. We received final demand notices even after making bank transfers; staff told us payments take five working days to allocate.
• Paper billing charge and e billing problems — We are charged for paper bills but do not receive them. E billing only notifies us that a bill is ready a few days before it’s due, forcing us to log in, download, and print the bill ourselves.
Recently found out that they are now Virgin Media O2 and Daisy Group and nothing has changed

Worst company I have ever dealt with.
As a warning to potential new customers.
They have increased our monthly payments every few months. When I initially signed up to XLN I was paying around £45 per month. Now they are charging me just shy of £60 .
The app they use is terrible and the price they charge for the service is quite frankly day light robbery.
Difficult to contact and very sly with increases .

I don’t trust Xln very bad service

Our business was ported across to their cloud services 2 weeks back but we were only provided with one handset. Ordered a second identical handset and paired it to the base but it wont connect to the line (suspect line provisioning SIP template issue) . Spoke to tech support , first guy gave up and stopped responding when none of his fixes worked, the second advised the call would have to be escalated to the VOIP team and that was over a week ago !Nothing heard. Not recommended for businesses if only 1 handset configurable :( XLN , the call ref. is added to this review should someone get back to me. **EDIT - SO, get back to me, 4 weeks hence still waiting !?**

shit company!!! lines went down and couldn’t tell us a rough estimated time it would be sorted. Never dealt with a more incompetent company like this and they wouldn’t divert the calls to my mobile. then proceed to tell us to go through insurance. if you don’t want headaches or problems to effect the operations of your business don’t get a contract with them.

Terrible, terrible, unreliable service. What’s worse you have to ring them, multiple times (20mins plus hanging on the phone listening to god awful music each time) when there is a fault. NOT recommended!

Monthly invoices are never correct, when you do an online chat, they agree and say it will be sorted, yet it never is and you go through the whole process again & again. When you email direct you get told to go to the online chat! and the circle starts again. Just invoice for what has been agreed, it's very simple!