XO HOTELS AMSTERDAM - Hotel Levell Reviews 536

TrustScore 4 out of 5

4.2

Hullenbergweg 353, 1101 CP Amsterdam, Amsterdam-Zuidoost, NL


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Rated 5 out of 5 stars

Good location, close to the Metro Station and very convinient to the A9 Highway. Good hotel, nice rooms incl. toileteries and hairdryer, friendly and helpfull staff. Good breakfast. Self service... See more

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Rated 4 out of 5 stars

Just 20–25 minutes from Amsterdam Central Station, this hotel is a very good option for a city stay. The rooms were clean and appeared recently refurbished. We booked a family room for four, and it... See more

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Rated 5 out of 5 stars

Great value for money for a family stay! We stayed as a group of 4 at Hotel Levell and we really enjoyed our stay. The room was spacious and roomy, perfect for four people: comfortable beds, p... See more

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Rated 3 out of 5 stars

The hotel is reasonably priced and can be considered acceptable if you are traveling on a tight budget. However, there are several downsides that are hard to ignore. The carpet was visibly dirt... See more

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About XO HOTELS AMSTERDAM - Hotel Levell

Written by the company

XO Hotels Amsterdam 🛏️

🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels

🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels

🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels

🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels

🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels

🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels

Contact info

  • Hullenbergweg 353, 1101 CP, Amsterdam, Amsterdam-Zuidoost, Netherlands

  • 020 220 2590

4.2

Great

TrustScore 4 out of 5

536 reviews

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Rated 5 out of 5 stars

Very clean and the rooms are big and…

Very clean and the rooms are big and comfortable. Close to the metro as well so the city is easily accessible.

April 6, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Zhixuan Chew,

Clean, spacious, comfortable — and the whole city on your doorstep. Sometimes that's all you need for a perfect stay! 🌟
That's exactly the XO Hotels Amsterdam experience in a nutshell: a room that feels genuinely comfortable after a long day of exploring, and a metro connection that puts every corner of the city within easy reach. No complicated logistics, just a great base to come home to.

It's no surprise that so many guests keep coming back — when the essentials are done right, every stay just feels easy. A friendly team, consistently clean rooms, and a location that works hard for you.

If you're considering a stay in Amsterdam, this is the kind of honest, no-fuss review that says it all. And when you're ready to book, do it directly on our website for a 10% discount plus your first hour of late check-out free — because a relaxed ending is just as important as a great start.

Hope to welcome you back soon! 🚇

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 5 out of 5 stars

Great value for money for a family…

Great value for money for a family stay!
We stayed as a group of 4 at Hotel Levell and we really enjoyed our stay.
The room was spacious and roomy, perfect for four people: comfortable beds, plenty of wardrobe space, and enough room to move around without feeling cramped.
The cleanliness was quite good: the room was serviced daily and the bathrooms were tidy. There were a few corners that could have been cleaned more thoroughly, but nothing serious.
Check-in and check-out were self-service, but they were simple and quick to complete via the app or the tablet at reception. No issues at all — everything was very intuitive.
The biggest advantage for us was the strategic location: the metro station (Bullewijk) is just a 5-minute walk away, and you can reach the city centre in about 15-20 minutes. Given the price we paid, the distance from the centre is perfectly acceptable, especially if you’re using public transport. Ideal for those who want to save money without sacrificing convenience.
The staff were friendly and helpful when needed.
We recommend it for families or groups looking for a practical, clean and affordable accommodation in Amsterdam.
Rating: 8.5/10

April 8, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM - Hotel Levell

Vincenzo Pisa,

Thank you for sharing such a thoughtful review! It sounds like you experienced exactly what we aim for at XO Hotels — spacious, well-kept rooms, easy self check-in and check-out, and a location that makes exploring Amsterdam simple and stress-free. Staying near the Bullewijk metro station means you can reach the city centre in minutes, yet still enjoy a calm, affordable home base for your family.

Our team works hard to keep rooms clean and comfortable every day, so it’s great to know your group of four felt at ease. And when you book directly with XO Hotels, you’ll always receive 10% off and a free first hour of late check-out — a little extra convenience for families who like slow mornings.

We’re happy you’d recommend us, and we look forward to welcoming you again soon for another easy and relaxed stay in Amsterdam!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Clean, comfortable hotel with easy access to the city

Just 20–25 minutes from Amsterdam Central Station, this hotel is a very good option for a city stay. The rooms were clean and appeared recently refurbished. We booked a family room for four, and it was a good size with enough space to stay comfortably.
One feature we particularly liked was the underfloor heating in the toilet/bathroom, which was a lovely touch. The staff were friendly and helpful throughout our stay. The self-service kiosks for check-in and check-out were also convenient and easy to use. There was a good-sized waiting area, and the breakfast was decent as well.
The only thing that would have made the stay even better would be having dinner served at the hotel. After a long day of walking and sightseeing, it would have been very useful to return and have an evening meal available on site.

April 6, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM - Hotel Levell

Praveen Parimi,

A family of four, a spacious room, underfloor heating in the bathroom, and a smooth self-check-in — honestly, that's a pretty great combination! 😊 There's something quietly luxurious about stepping onto a warm bathroom floor on a chilly Amsterdam morning. Glad that little touch didn't go unnoticed!
It's lovely to hear the refurbished rooms felt fresh and comfortable, and that the team made your stay feel easy and welcoming throughout. That's exactly the experience we aim for — consistent, friendly, and hassle-free, whether you're travelling as a family or flying solo.

Your suggestion about dinner service is genuinely appreciated and noted. After a full day exploring Amsterdam on foot, coming back to a hot meal on site would indeed be a treat — we hear you!

XO Hotels is well connected to the city, so getting around is always straightforward, and many guests find the 20–25 minute journey to Amsterdam Central part of a relaxed, enjoyable routine rather than an inconvenience.
Book directly next time for 10% off and a free first hour of late check-out. Warm floors included — no extra charge! 😄

Hope to welcome your family back soon!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 1 out of 5 stars

The worst hotel

The worst hotel! doesn’t even deserve one star.

On the first night, the room was dirty, with hair on the pillows and unclean towels. Housekeeping only came at 5pm, which was inconvenient. The staff were rude, and the front desk provided incorrect information. They are Trump liars. We were promised a kettle, but when we asked the evening staff, they claimed they had never provided kettles to guests at all.

I will never step foot there again. Do not stay here!

Since I'm unable to reply to the responder that replied to my feedback (6 days ago)- here are my response:
you mentioned I quoted: "had you let us know at the time, our team would have sorted it immediately."

I did right away when we checked in. BUT your rude front desk said we have to wait for the housekeeping to finish other rooms. So we waited but have to leave after 1 hour. Shockingly when we came back the hair are still on the pillows! Eventually, the housekeeping came and clean it at 5pm! So responder: Don't go lying about your good service if you didnt investigate this matter or for the sake of showing how helpful you people are. All of you related to this dump hotel are bunch of liars.

On the 3rd day, the housekeeping manager told me that the front desk was lying about housekeeping timing. Let me explain: My room was not clean and it is already 4pm. When I called, Frontdesk told me, no more housekeeping as it is late now. Hence, I went down to look for the housekeeping team and met the manager, and he told me frontdesk are lying. He also quoted politely to me: I am the Manager, why you listen to them? "They lying to you. When I say, I clean your room, I will clean it, dont worry!"
So my family and I will have to wait again and step out of the room in cold at 4pm!

Next topic:
You responded: "Regarding the kettle, our rooms are equipped with a coffee and tea machine," - I'm not asking for kettle to make coffee or tea. If you dont have it, be consistent and said we dont provide kettle. You have two frontdesk team that says differently. Morning shift said we have loaned a kettle to another room and we will get it once its available. The afternoon shift said otherwise. Make up your lies properly.

Do not stay in this hotel! And dont trust anyone working in this hotel!

March 30, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Naz,

Thank you for sharing your experience, even if it was not the stay we would have wished for you.
Hair on pillows and unclean towels is not our standard, and had you let us know at the time, our team would have sorted it immediately. Thousands of guests enjoy clean, comfortable rooms with us every day and we take that responsibility seriously.

On the housekeeping timing: our team services rooms after check-outs are completed each morning. If you ever need your room freshened up earlier, a quick word at reception and we will do our best to help.

Regarding the kettle, our rooms are equipped with a coffee and tea machine, which is visible in our room information before booking. We are sorry if that was not communicated clearly enough at the front desk.

For anyone planning a stay in Amsterdam: book directly with us for 10% off, a team that always answers the phone, and your first hour of late check-out free.

Clean rooms, comfortable beds and honest hospitality, every single day.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Good location and a good hotel

Good location, close to the Metro Station and very convinient to the A9 Highway.
Good hotel, nice rooms incl. toileteries and hairdryer, friendly and helpfull staff.
Good breakfast.
Self service on check-in and check-out is easy but a little awkward if you do this for the first time.

minor : expensive self service items from the vending machines (eg € 3.50 for 500 ml water or any other soda is quite expensive)

March 30, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

RICCARDO C.,

Thank you for your detailed feedback. We are glad you liked the good location near the metro station and the easy access to the A9 highway, and that the room, toiletries, hairdryer, breakfast, and friendly helpful staff all added to a pleasant stay. It is also good to hear that the self check-in and check-out process worked well for you once you were familiar with it.

We understand that the self-service items from the vending machines felt expensive, especially for water and soda. That is useful feedback for us, and we will keep it in mind as part of the guest experience.

When you book direct with us, you also get 10% discount on rates, we always answer the phone and emails, and the first hour late check out is free.

We hope your next stay will feel even smoother from the start, with the same comfortable room and easy access to Amsterdam.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 3 out of 5 stars

You get what you pay

The hotel is reasonably priced and can be considered acceptable if you are traveling on a tight budget. However, there are several downsides that are hard to ignore.

The carpet was visibly dirty, and there was an unpleasant smell in both the room and especially the bathroom. The curtains were damaged, and overall the room felt untidy and not well maintained. Cleanliness and upkeep clearly need improvement.

The breakfast was okay, but nothing special or memorable.

In summary, if you are simply looking for a budget-friendly place to stay, this hotel might be sufficient. However, if you value cleanliness, comfort, and a better overall experience, I would recommend looking elsewhere.

March 29, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Marieke Bakker,

Thank you for your honest feedback. A room that feels untidy and smells unpleasant is not the experience we want for anyone, whether traveling on a budget or not. Had you mentioned it during your stay, our team would have stepped in straight away to make things right.

Thousands of guests choose XO Hotels every year for exactly the reasons you were hoping for: clean rooms, comfortable beds, friendly staff and a breakfast that starts the day well. Most of them leave happy, and we work hard every day to keep it that way.
For anyone reading this and planning a trip to Amsterdam: book directly with us and you get 10% off, a team that always picks up the phone, and your first hour of late check-out free of charge.

Clean, comfortable and honest value, right next to public transport.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

All in all a good stay, just one small problem

All in all a good stay. Only problem was the smell from the bathroom, coming from the sink.
But the room was clean, very modern and nice. Also the location was very good, easy connected to the metro station to travel more central.

March 27, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM - Hotel Levell

Gyna Schulz,

Thank you for sharing your feedback and for highlighting that your stay was overall a good one. We are glad you found the room clean, very modern and nice, and that you appreciated the location and the easy connection to the metro station for travelling into the city centre. Many guests choose XO Hotels for this mix of comfort, cleanliness and good transport links.

We are sorry to hear about the smell coming from the sink in the bathroom, which should not be part of your experience in a clean and modern room. Had this been mentioned during your stay, we would have tried to locate and solve the issue, for example by checking the drainage or adding extra ventilation, so that your stay could feel more comfortable. When you book direct with us, you get 10% discount on rates, we always answer the phone and emails, and the first hour late check out is free.

We hope your next Amsterdam trip includes the same modern room and the same easy metro access, but with a fresher bathroom atmosphere.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 3 out of 5 stars

Good stay overall, but some cleanliness Issues

Overall my experience was good. The hotel is comfortable, well-located, and the general service met my expectations.
However, there were a few issues that affected my stay. There was an unpleasant smell coming from the refrigerator, and the bathroom also had a noticeable bad odor. Additionally, one of the white curtains in the room was torn, which gave a poor visual impression and made the room feel less well-maintained.
Aside from these points, everything else was fine. With better attention to these details, the experience could be much better.

March 19, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Fernando,

Thank you for sharing your overall positive experience. We're glad you found the hotel comfortable, well-located near public transport, and the service met your expectations — that's what many guests love about XO Hotels.

We're truly sorry about the unpleasant smell from the refrigerator and bathroom, as well as the torn curtain; these details fell short of our standards. If mentioned during your stay, our team would have resolved them immediately — like refreshing the room or providing a quick fix — to make your time even better.

Thousands of travellers have enjoyed our comfy beds, clean rooms, friendly staff, tasty breakfasts, and convenient spots. Booking directly on our website offers 10% off rates, free first-hour late check-out, and direct contact by phone or email.

Here's to fresher scents and flawless curtains next time!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 3 out of 5 stars

Overall good

Nice location and staff, nive variety breakfast buffet, comfortable room.
Cleanliness is not their strongest part multiple duvets and towels had visible stains.

March 21, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM - Hotel Levell

Nourhan Mansour,

Thank you for your feedback. We're pleased you enjoyed the nice location, friendly staff, nice variety at the breakfast buffet, and comfortable room — these are highlights for many guests at XO Hotels.

We're sorry to hear about the visible stains on duvets and towels; cleanliness is a top priority for us. If noticed during your stay, our housekeeping team would have replaced them right away to improve your experience.

Thousands of travellers appreciate our comfy beds, clean rooms, friendly staff, tasty breakfasts, and spots near public transport. Booking directly on our website gives 10% off rates, free first-hour late check-out, and direct phone or email support.

Next time, spotless from duvet to doorstep!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 5 out of 5 stars

Amazing staff & Facilities

Amazing staff, facilities, a great brewery across the road!

March 12, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM - Hotel Levell

Roman Zenon Dawidowicz,

Thank you for the enthusiastic praise! It's wonderful to hear you loved our amazing staff and facilities, and spotted that great brewery across the road — a perfect bonus for exploring Amsterdam.

Thousands of guests choose XO Hotels for comfy beds, clean rooms, friendly team, tasty breakfasts, and prime locations near public transport. Booking directly on our website unlocks 10% off rates, free first-hour late check-out, and direct contact by phone or email.

Cheers to more amazing stays and brewery discoveries next time!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Superb enjoyed my stay

March 15, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM - Hotel Levell

Mr Steven Gaskell,

Superb! One word, and it says everything!
Thank you for sharing that warm feeling, it genuinely makes our day. At XO Hotels we pour our heart into every stay, from the moment you walk through the door to the moment you check out, and hearing that you truly enjoyed yourself is the best reward our team could ask for.

Thousands of guests have felt exactly that same way, and every single one of them is the reason we love what we do. Clean rooms, comfortable beds, friendly staff, a tasty breakfast and great locations right on the doorstep of Amsterdam's public transport network. Simple things done well, every single day.
For anyone reading this and considering an Amsterdam adventure, here is your sign: book direct at xohotels.com for 10% off our rates, your first hour of late check-out for free, and a team that always picks up the phone and answers emails. No complicated promises, just a superb stay waiting for you in one of the world's most beautiful cities.

Amsterdam is extraordinary, and we would love to be your base to enjoy every single moment of it!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 1 out of 5 stars

Never ever stay at this Hotel !

I would recommend people never stay in this hotel or any in the XO Group quite frankly. I received an email from this hotel after my stay informing me I was banned from this hotel and any in the XO Group for 12 months - without any context as to why. Furthermore they passed my details to the police ! The reason ? After chasing them twice I was informed that the hotel cleaning staff suspected I had smoked in my hotel room. This is categorically false. I am a smoker but I went outside to smoke every time. I would never smoke in a hotel room. The hotel did not even contact me to get my views or my side prior to blanket banning me and informing the police. I find this extremely disturbing and unsettling as to what this hotel feels it can do with my personal data and toward my integrity. I never leave reviews normally but I feel this has to be addressed and people need to be aware

March 12, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Justin,

Thank you for your message and for taking the time to share your concerns.

We understand that receiving such a notification may have come as a surprise, and we would like to clarify the situation. After your departure, our housekeeping team reported a strong smell of cigarettes in the room you stayed in. As outlined in our house rules, smoking is strictly prohibited in all rooms and throughout the hotel.

Based on this report, the situation was reviewed in line with our internal procedures. In cases where a violation or a strong indication of a violation is identified, appropriate measures are taken. This is why the decision was made to issue a temporary hotel ban.

Please know that these decisions are never taken lightly. They are based on the observations of our staff and are applied consistently to ensure a comfortable and safe environment for all our guests.

We appreciate your understanding.

Met vriendelijke groet,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Clean and spacious room/bathroom

Clean and spacious room/bathroom, very comfy bed, coffee/tea in the room. Very close to metro going straight to city centre. Parking area. Self check-in.

March 13, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Vincent,

Thank you for highlighting what made your stay so great! A clean and spacious room with a comfy bed, coffee and tea facilities, self check-in, parking, and the metro right nearby for a straight shot to the city centre — that’s the hassle-free comfort we love providing at XO Hotels.

Thousands of guests enjoy these same touches, from our friendly staff and tasty breakfasts to our reliable locations near public transport.

For your next trip: booking directly unlocks 10% discount, personal help by phone or email, and a free first hour of late check-out. It keeps everything simple and sweet.

Metro to the centre in minutes, and back to comfort — the perfect loop!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 4 out of 5 stars

Great Stay with Comfortable Rooms and Easy Metro Access

We had a very pleasant stay at XO Hotels Amsterdam – Hotel Levell. The hotel is modern, clean, and well maintained. The rooms are comfortable, quiet, and nicely designed, which made it easy to relax after a long day in the city. The bed was very comfortable.

The staff was friendly and professional, always willing to help with questions or directions. Self Check-in and check-out were smooth and efficient. The hotel is located slightly outside the busy city center, but the nearby metro makes it very easy to reach Amsterdam Central and other attractions quickly.

Overall, this is a great value hotel with good service, clean facilities, and convenient transport connections. I would definitely consider staying here again. The only small improvement could be a bit more variety at breakfast, but everything offered was fresh and well prepared.

March 14, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM - Hotel Levell

Dirk Dobbelaere,

Thank you very much for your thoughtful review and for sharing your experience at XO Hotels Amsterdam – Hotel Levell. It’s wonderful to hear that you enjoyed the quiet comfort of your room, the modern design, and our friendly team who are always happy to assist. After a full day in the city, relaxing in a soft bed in a peaceful environment is exactly the feeling we want every guest to have.

You perfectly describe what many of our guests appreciate: an excellent location just outside the busy center, with the metro nearby to take you quickly to Amsterdam Central or any attraction you fancy. We also value your feedback about breakfast; had you mentioned it during your stay, we would have tried to adjust or offer something else to make it even more to your taste.

For future travelers reading this — booking directly on our website gives you a 10% discount, personal contact by phone or email, and the first hour of late check-out free. Add in our clean rooms, friendly staff, and convenient locations, and you’ll understand why thousands of guests already trust XO Hotels for their Amsterdam stay.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Great hotel, but a destroyed window influenced the whole experience

Actually, everything seemed to be fine, except the window's outfit raises doubts. In a hotel that is not in Moscow or St Petersburg, the window shouldn’t be covered in sticky tape and that disgusting brown stuff... It’s a shame I can’t attach a photo here – I’ll send one if you’d like

March 11, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM - Hotel Levell

Piotr,

Thank you for your honest feedback, and we are glad that overall your stay was a positive one!
We have to be straightforward here: sticky tape and brown residue on a window is simply not the standard we hold ourselves to at XO Hotels, and we are genuinely sorry you had to look at that during your stay. Had you mentioned it to our team at the time, they would have addressed it immediately. A quick word at reception is always the fastest way to get things put right, and our team is always there to help.
We would actually welcome that photo, please do send it to info@xohotels.com with your hotel name and room number so we can make sure it is sorted for the next guest. That kind of detail matters to us.
Thousands of guests have stayed with us and enjoyed clean, well maintained rooms, and feedback like yours helps us keep every corner of every room up to the standard they deserve. For anyone considering a stay, book direct at xohotels.com for 10% off our rates, your first hour of late check-out for free, and a team that always picks up the phone and answers emails. Comfortable beds, friendly staff, clean rooms, a tasty breakfast and great locations near public transport are what we stand for.
Amsterdam is a beautiful city, and the views from our windows should be just as lovely, tape and mystery brown stuff definitely not included!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

All in line

The level of service, the interior, and the breakfast are fully in line with what you would expect from a three-star hotel. It’s only a few minutes to the metro, and you can reach the city center in no time.

March 8, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

No name,

Thank you for your kind and balanced feedback! We’re glad to hear that you found the service, interior, and breakfast just as you expected — reliable comfort is exactly what we aim for. The easy metro access is indeed one of our guests’ favourite features, making it simple to get to the city centre in just a few minutes.
Thousands of travellers have already discovered that XO Hotels combines practicality with comfort — clean rooms, cozy beds, friendly staff, and locations that make exploring Amsterdam effortless. And for those planning their visit, booking directly with us means a 10% discount, a free first hour of late check-out, and personalized assistance by phone or email.

Three stars up above… and maybe an extra one from your smile after breakfast!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Price vs. Quality unmatched!

If you look at price vs. quality there is no better hotel in my opinion.

January 22, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Scuba,

Thank you for your thoughtful words — that balance of price and quality is exactly what draws thousands of guests to XO Hotels time and again. Imagine arriving to a clean, spacious room with a truly comfortable bed, friendly staff ready to help, a tasty breakfast to start the day, and everything just steps from public transport to dive into Amsterdam’s energy, all without breaking the bank. It’s the reliable comfort that turns a simple stay into a great value story.

For anyone eyeing a similar smart choice, booking directly on our website unlocks 10% discount, a free first-hour late check-out, and our promise to always answer phones and emails promptly. Quality at the right price? That’s our daily win — and yours next time.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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Rated 1 out of 5 stars

Dirty toilet . Pubic hair

Pubic hair in the toilet.
Dusty furniture.
Zero sound insulation between rooms
Told the manager, she didn't take any compensative action

February 23, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Johndoe,

Thank you for sharing your feedback about your experience at XO Hotels in Amsterdam.

The main question for us is when these concerns were reported to the manager during your stay. The issues you mention — cleanliness concerns or noise between rooms — are matters that could normally have been resolved quickly while you were still in the hotel. Our reception team is available 24/7 specifically to assist guests, offer solutions, or arrange another room if necessary.

If such matters are only communicated at check-out or after departure, unfortunately there is no longer an opportunity for us to correct the situation or improve your stay. For that reason, no refund can be provided afterward when we were not given the chance to resolve the issue during the stay.

In addition, based on the username used for this review, we are unable to locate a reservation in our system. Because of this, we cannot verify the stay or review any notes that may have been made by our colleague at the reception.

Kind regards,
Team XO Hotels
info@xohotels.com

+31 (0)202629263
xohotels .com
#xohotels #best #rated #hotels #amsterdam #book #direct
XO is the way to GO.

Rated 4 out of 5 stars

Overall a good stay!

Overall, we had a very pleasant stay at Hotel Levell.
We spent one week there and were very satisfied with our room. The staff was consistently kind and helpful, and both the bedroom and bathroom were very clean.
One small recommendation would be to check the shower head or the control knob, as the water turned on by itself during the night.
The hotel is also very well located, with a train station right next to it, which made getting around very easy.

February 14, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

Anita Maia,

Thank you for taking the time to share your lovely review. It’s wonderful to hear you had a pleasant week with us at Hotel Levell and that our friendly team, clean rooms, and convenient location made your stay so enjoyable. Having the train station right next door really does make exploring Amsterdam simple and stress-free!

We appreciate your note about the shower — if we had known during your stay, our maintenance team would have fixed it immediately so your experience could have been even smoother. Thousands of guests have already enjoyed the same comfort and reliability at XO Hotels, trusting us for a worry-free stay in the city.

When booking directly with us, you’ll always enjoy a few extra treats: 10% off your stay, the first hour of late check-out for free, and real people ready to assist by phone or email.

Next time, we’ll make sure the only thing that turns on during the night is your sweet dream mode!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

good staff, good welcoming

The staff service were very kind with us and our children.Always ready to help to give the best informations
Big up and special mention for the staff cleaners, we were very happy the rooms were very clean every day sheets, towels evry thing were cleaned every day
it was a real pleasure for us
we enjoy and advice everybody to come there and AMSTERDAM were very nice town. big kiss for all of you

February 20, 2026
Unprompted review
XO HOTELS AMSTERDAM  - Hotel Levell logo

Reply from XO HOTELS AMSTERDAM - Hotel Levell

IBRA SECK,

What a heartwarming message — thank you so much! It’s wonderful to hear how our team made your family feel so welcome. Our cleaning staff will be especially happy to know that their care and attention helped make your stay comfortable and bright every single day.

Many of the thousands of guests who stay with XO Hotels share the same feeling — friendly service, spotless rooms, and a sense of ease that makes enjoying Amsterdam even better. And when you book directly with us, you can add a few special touches: 10% off your stay, the first hour of late check-out for free, and always real people ready to help by phone or email.

We’re sending a big smile right back to you — or maybe even a small Dutch “big kiss” in return!

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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