The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more
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Even though the check-in is completely computerized, there was a member of the reception team welcoming the arrivals, including me, in a very friendly way and offering assistance where needed. The te... See more
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Very clean and friendly with helpful staff in all departments. The only concern is the restaurant being closed in the evenings over the weekend when there is only 1 restaurant in the area. Not helpf... See more
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Great location, very close to everything but not quite in the chaos. Train/metro stations an easy 5 min walk. Clean and tidy, fairly new bathroom, good hot shower. Staff helpful, always someo... See more
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Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
9K reviews
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Our room had cobwebs
Our room had cobwebs, shower was leaking. There were ear plugs from a previous guest between the bed. The bed cushions were stained. Like the could have been washed. The carpets looked like they need to be deep cleaned.. the receptionist, didn't want to be there. He was so unwelcoming.
June 30, 2026
Unprompted review
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Claustrophobic rooms
Stayed at the blue square for four nights. Overall great hotel and service at the reception. However, our room didn’t have a window that could be opened, and the AC never blew in fresh air which made the stay quiet claustrophobic.
The cleaning staff also only ‘cleaned’ by giving some new towels. No toiletpaper or additional tissues for the bathroom. No changing of the sheets or anything.
Breakfast was fine, though the scrambled eggs was an unpleasant experience I didn’t see coming. Perhaps you add sugar instead of salt?
Placement is great and it’s easy to access the city within 15-20 minutes.
For the price it was fine, but a few adjustments would have made it perfect.
July 6, 2026
Unprompted review
Good Hotel
Lovely hotel, the room was clean and tidy, our only issue was other visitors slamming their room doors closed at 1 and 2 in the morning but other than that we enjoyed our stay at the Artemis.
July 6, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Claire Douglas,
Thank you for sharing your experience—it’s great to hear you enjoyed your stay overall.
We can picture you settling into a clean, tidy room, ready for a good night’s sleep after a day in Amsterdam, and then suddenly being pulled out of that quiet moment by doors slamming in the hallway at 1 or 2 in the morning. Even when everything in the room feels right, noise from other guests can really disturb the feeling of rest, and that’s understandably frustrating. If this had been mentioned during your stay, our team would have stepped in right away to address the disturbance and help restore the calm, so your night could match the comfort of the room.
Many guests choose XO Hotels because they value clean rooms, comfortable beds and a consistently relaxed atmosphere, and we work every day to maintain that, even when some visitors are less considerate with noise. It’s very encouraging that, aside from this, you enjoyed your time at the hotel—that’s the experience we want future guests to feel confident about when they book. For next visits, booking directly with XO Hotels gives extra benefits such as a 10% discount, citytax included in the price and the first hour of late check-out for free, which fits perfectly with a stay focused on easy comfort.
We hope a future night with us brings the same cleanliness and comfort—this time with doors staying as quiet as your room.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Highly recommend
I booked a quad room for myself, husband & 2 teens. Lovely comfortable, clean & spacious room. We had breakfast included & it was fab, lots of choice. Once we got the hang of the tram system, it was easy to navigate our way in/out to the city. Very convenient having the tram right outside. Our luggage was stored both before checking in & after we checked out. We would stay here again if coming back. The staff are all very helpful & friendly also.
July 7, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Emily Kerins,
Thank you so much for sharing this—it sounds like you had a really lovely family stay with us.
We can picture you all heading out from XO Hotels in the morning: teens in tow, hopping on the tram right outside, and then coming back in the evening to a spacious quad room where everyone has enough space to relax and sleep well after a busy day in Amsterdam. Many families choose us for exactly that mix—clean, comfortable rooms, tasty breakfast with lots of choice, and a location that makes getting in and out of the city simple.
It’s great to hear the luggage storage before check-in and after check-out made your trip easier; our team works hard to keep those practical details smooth so guests can focus on enjoying their time together. The fact that you would stay again and found the staff helpful and friendly is a big vote of confidence, and it helps future guests trust XO Hotels when choosing where to stay with their families. For next time, booking directly with XO Hotels also brings extra benefits like a 10% discount, citytax included in the price and the first hour of late check-out for free—perfect for one more relaxed breakfast or tram ride before heading home.
We’re really happy your family trip felt this easy and comfortable—sounds like the teens had a good base for exploring too.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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Reply from XO HOTELS AMSTERDAM
F B Mamun Or Rashid,
Thank you for your lovely words—short, but they say everything.
We imagine you arriving, settling into your room and simply feeling that your stay in Amsterdam just “works”: a clean, comfortable space, a calm atmosphere, and a hotel that feels nice and decent without any hassle. That’s exactly the experience many guests look for when they choose XO Hotels.
Our team focuses every day on keeping that feeling consistent—friendly service, reliable standards and rooms that make it easy to relax so future guests can book with confidence. Many travellers return to XO Hotels because they know they’ll get a smooth, straightforward stay.
Next time, booking directly with XO Hotels gives you extra benefits like a 10% discount, citytax included in the price and the first hour of late check-out for free, which fits perfectly with an “amazing” city break.
Sometimes the best review is simple—and we’re happy we could give you that feeling.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Great location
Great location, perfect facilities. Helpful staff before and during stay. Staff changed rooms immediately after we highlighted that it was cramped for two people.
July 5, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Pauline Hopkins,
Thank you so much for sharing this—your experience really reflects what we aim for.
It’s easy to picture arriving, realizing the first room feels a bit cramped, and then being shown to a more comfortable space almost straight away, so you can properly settle in and enjoy the great location and facilities during your time in Amsterdam. Many guests choose XO Hotels because they want exactly that: a practical base with good facilities and a team that listens and reacts quickly when something doesn’t feel quite right.
Your comment about the staff helping both before and during the stay shows the kind of reliability future guests can expect—our team works hard to keep communication clear and stays smooth from booking to check-out. Clean rooms, comfortable beds and helpful staff are among the reasons so many travellers trust XO Hotels for their trips to Amsterdam. Next time, booking directly with XO Hotels also brings extra benefits like a 10% discount, citytax included in the price and the first hour of late check-out for free, which fits perfectly with a flexible, guest-focused stay.
We’re happy the room change turned a cramped start into a much better experience—sometimes a little extra space makes all the difference.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
No water bottles in the room
The check-in is never possible to be eralier .
And they don't provide water in the rooms.
Very cheap really . How do I know that the water tap is clean .
You can say whatever you want about your tap water , but Noone prefer tap water than bottle water . So you have no right to decide . Better put water with costs nothing in the rooms and let the client chooses from where to drink.
And other thing. How do you want the customer to drink from the tap ? The cups you put in the rooms are disgusting . So it's not comfortable or hygienic to drink from your water tap.
July 6, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Soufiane,
Thank you for sharing this—it’s clear parts of your stay didn’t match what you expected from a hotel experience in Amsterdam.
Arriving and hoping to check in earlier, only to find that it’s not possible, can feel inconvenient—especially when you’re tired or have luggage with you. At XO Hotels we use fixed check-in times so our housekeeping team can properly clean and prepare the rooms, which is also why we don’t standardly place bottled water in the rooms. In the Netherlands, tap water is considered among the safest and highest quality in the world, and in Amsterdam it’s strictly tested and fully drinkable straight from the tap, often even rated better than many bottled waters.
Many travellers stay with XO Hotels every year because they value our clean rooms, comfortable beds and reliable locations near public transport, and we try to balance comfort with sustainability and transparent pricing. When guests book directly with XO Hotels, they also receive 10% discount, citytax included in the price and a free first hour of late check-out, which helps the overall experience feel more in line with what they pay for their stay.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Nice room,and hotel
Nice room, tranquil, location perfect nice italian speaking lady in the reception! :-)
July 7, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Hans E.,
Thank you so much for this lovely message—it really paints a warm picture of your stay.
We can imagine you stepping into a tranquil room after a day in Amsterdam, closing the door behind you and feeling that everything outside slows down for a moment. A calm atmosphere, a good location and a welcoming face at reception—especially one that speaks your language—are exactly the kind of feelings many guests appreciate when they choose XO Hotels.
It’s great to hear the Italian-speaking lady at reception made such a positive impression; our team works hard to offer friendly, genuine service so future guests know they can count on us from the first “buongiorno” to the last “arrivederci”. Clean, comfortable rooms and a perfect location near public transport are among the reasons so many travellers stay with XO Hotels in Amsterdam. Next time, booking directly with XO Hotels gives extra benefits like 10% discount, citytax included in the price and the first hour of late check-out for free—ideal for enjoying that tranquil room a little longer.
We’re happy your stay felt both peaceful and warmly welcomed—smiley very much appreciated.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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Great location
Great location, weĺl-connected, very helpful staff, excellent breakfast. Entrance to park opposite hotel offers green walking route to centre
July 4, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Derek Antrobus,
Thank you so much for sharing this—it sounds like you had a really enjoyable stay.
We can easily picture your day: starting with an excellent breakfast, stepping outside XO Hotels and choosing between a quick tram into the centre of Amsterdam or a peaceful walk through the park right opposite the hotel, following the green route into the city. Many guests love exactly this mix—great location, well-connected to public transport, yet with nature and quiet paths just a few steps away.
It’s wonderful to hear our helpful staff contributed to your experience; our team works hard to offer reliable, friendly service so future guests know they can count on us throughout their stay. Clean, comfortable rooms, a tasty breakfast and a caring team are among the reasons so many travellers choose XO Hotels with confidence.
Next time, booking directly with XO Hotels gives you extra benefits like a 10% discount, citytax included in the price and the first hour of late check-out for free—perfect for one more relaxed walk through the park before departure.
Sounds like you found the best of both worlds: green paths and city connections right on your doorstep.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Comfortable bed
Lovely hotel, clean, bed comfortable. Staff ok.€20 for breakfast, I thought that's expensive.
July 3, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Abena,
Thank you for sharing your experience with us—it’s great to hear you enjoyed the clean room and a comfortable night’s sleep.
There’s something special about coming back after a day in Amsterdam and relaxing in a fresh room with a good bed, ready to recharge for the next adventure. At XO Hotels, our team works every day to provide that consistent comfort and a smooth stay for all our guests.
We understand your comment about the breakfast price. If shared during your stay, our team would have been happy to assist or suggest alternatives to make your experience even better—there is always someone ready to help.
Many guests appreciate the overall value we offer, from cleanliness to convenient locations near public transport. For a future visit, booking directly via XO Hotels includes a 10% discount, city tax included, and a free first hour of late check-out—helping you get even more out of your stay.
We hope to welcome you again for another comfortable Amsterdam visit—hopefully with an even better start to your morning!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Easy access to the big parking
Easy access to the big parking, friendly staff, nice room. The distance to the nearest public transport is only a 10 minute walk.
July 1, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Dysie Melios,
Thank you for your kind words—it’s great to hear your stay felt easy and comfortable from the start.
Arriving in Amsterdam and finding a smooth parking experience, then a friendly welcome and a nice, clean room waiting—it’s exactly the kind of effortless stay we aim to create at XO Hotels. With public transport just a short walk away, many guests enjoy how simple it is to head into the city while still returning to a calm and comfortable space.
Our team works every day to keep that balance of convenience, cleanliness, and genuine hospitality consistent for every guest.
For a future visit, booking directly through XO Hotels comes with a 10% discount, city tax included, and a free first hour of late check-out—perfect if you’d like to take your morning a bit slower.
We hope to welcome you back again soon for another smooth Amsterdam stay!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Friendly staff, good size room, clean & excellent transport links
The hotel was great and so were the staff, very helpful and friendly. Despite the hotel being on a busy road you don’t hear any outside noise.
The room was spacious and had a small fridge which was great for milk, sandwiches and drinks. The bed was very comfortable and we all slept very well. Plenty of plugs for charging, and also a British plug which I’ve not seen before.
Molenwerf tram stop is right outside the hotel. Line 19 runs from here and you can be in the Leidseplein within 20 minutes. In the other direction the tram runs to Sloterdijk Station where you can get a train to Amsterdam Centraal. The Metro also runs from Sloterdijk.
I would throughly recommend this hotel for friendliness, cleanliness and transport links and we look forward to staying with you again on our next visit to Amsterdam.
July 3, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Sara,
What a lovely way to describe your stay—thank you for sharing it so vividly!
It’s easy to picture: stepping off the tram at Molenwerf, arriving smoothly, and then enjoying a quiet night’s sleep despite the city just outside. We’re really glad the spacious room, comfortable bed, and those practical touches like the fridge and extra plugs made your stay feel effortless. Our team takes pride in creating that balance of convenience, calm, and a warm welcome every day at XO Hotels.
Many guests choose XO Hotels in Amsterdam for exactly this—reliable comfort, friendly service, and excellent connections that make exploring the city simple and stress-free.
For your next visit, booking directly through our website comes with a 10% discount, city tax included, and even a free first hour of late check-out—perfect for a relaxed departure after another good night’s sleep.
We look forward to welcoming you back for another easy and comfortable Amsterdam stay!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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Excellent value for money
Very good location -- far enough from the city center to keep the prices lower, but quite close by metro (12 min to Weesperplein). The only down side is that there are no supermarkets, or even food shops around. Also, there was much rubbish on the pavement right next to the hotel.
The staff was friendly and helpful and the room was comfortable and quiet. All standard facilities, incl. small fridge, plus coffee machine (with capsules).
Altogether, an excellent value for the money I paid.
July 3, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Val,
Thank you for your thoughtful review! We’re very happy to hear you enjoyed the comfortable and quiet room, the friendly and helpful team, and the good value for money during your stay in Amsterdam. It’s great that the metro connection made it easy for you to reach the city centre in just minutes, while still enjoying a more relaxed location.
We also appreciate your honest feedback about the surroundings and cleanliness outside the hotel. While this is not directly under our control, we understand how it can influence the first impression of an area, and we will continue to share this with the relevant parties.
It’s good to know you made use of the in-room facilities like the fridge and coffee machine with capsules—many guests enjoy that extra comfort after a day out exploring Amsterdam.
At XO Hotels, we aim to combine clean, comfortable rooms, friendly service, and convenient locations that offer great value. For a future stay, booking directly with XO Hotels includes 10% discount, city tax included in the price, free first-hour late check-out, and direct communication via phone or email.
We hope to welcome you back again for another pleasant and easy stay in Amsterdam!
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
The room nice and clean.
The room nice and clean.
At reception can be more helpful for people who doesn’t use a digital checkin system before.
The pillows needs an upgrade, it’s to flat.
July 2, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Roy,
Thank you for sharing your feedback! We’re happy to hear you found your room nice and clean—after a day exploring Amsterdam, it’s always important to come back to a fresh and comfortable space to relax.
We also appreciate your note about the reception and the digital check-in. For guests who are less familiar with it, our team is always available to guide and assist, so everyone can start their stay smoothly and stress-free. It’s good to know this is something we can continue improving.
We’re sorry the pillows did not fully meet your comfort expectations. A good night’s sleep is essential, and feedback like yours helps us review where adjustments can make a real difference for future guests.
Many guests choose XO Hotels for our clean rooms, comfortable beds, and convenient locations that make exploring Amsterdam easy and enjoyable. For a future stay, booking directly with XO Hotels includes 10% discount, city tax included in the price, free first-hour late check-out, and direct communication via phone or email.
We hope to welcome you back again for an even more comfortable stay.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Girls trip
We liked our room and the location, for our interests, museums & easy access to public transportation. But the noise in the courtyard from the daycare, kinder school? was too much during the day. The children played directly by our first floor window and it was loud! On the second night of our stay there was also adults playing some type of game out there until 11pm and it definitely kept us awake. We had absolutely no interaction with staff, except for them to tell us they had no ice and asking me for our keys at check-out. They have a machine that checks you in and activated your room keys. Our room refrigerator did not work, but we did enjoy the safe in the room.
July 3, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Elizabeth Gornto,
Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed your room, the location, and the easy access to museums and public transport in Amsterdam. It’s great that the safe in the room added convenience during your stay.
At the same time, we’re sorry to read that noise from the courtyard affected your comfort during both daytime and night, and that this disturbed your rest. A calm stay is important, and if this had been reported during your visit, our team would have gladly looked into the situation and tried to find a more comfortable solution for you.
We also regret that your interaction with our staff felt limited and that the refrigerator in your room was not working properly. Our team is always available to assist and would have preferred the chance to resolve these points while you were still with us, so your experience could have been improved immediately.
Many guests choose XO Hotels for the clean rooms, comfortable beds, and convenient locations that make exploring Amsterdam easy and enjoyable. For a future stay, booking directly with XO Hotels includes 10% discount, city tax included in the price, free first-hour late check-out, and direct communication via phone or email.
We hope to welcome you again under more peaceful circumstances and provide a smoother overall experience.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
The hotel itself for Amsterdam is well…
The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings leave abit to be desired but the bonus is you have all everything you need around you. Dominos within 5 minutes walk. KFC 2 minutes. Late night smashed burger bar just behind the hotel within the shopping complex with supermarkets ect. Roughly a 50 minute walk into Amsterdam central. If you don't mind a walk or public transport.and don't mind not having great views. Then this hotel ticks the boxes! I would stay again.
July 1, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Frank Gallagher,
Thank you for sharing such a thoughtful review! We’re really pleased to hear that you felt your stay was good value for money and that our welcoming team, clean modern rooms, and easy check-in and check-out made your visit to Amsterdam smooth and comfortable.
It’s also great that you enjoyed the convenience of the surrounding area—having everything you need close by can make a city trip so much easier, whether it’s a quick bite or a late snack after a day out in Amsterdam. And with public transport nearby, it’s simple to reach the city centre whenever you feel like exploring.
At XO Hotels, many guests appreciate exactly this combination: comfortable, clean rooms, friendly service, and a practical location that makes getting around easy, even if the views are not the main highlight.
For a future stay, booking directly with XO Hotels gives you extra benefits such as 10% discount, city tax included in the price, free first-hour late check-out, and direct communication via phone or email.
We’re very happy to hear you would stay again, and we hope to welcome you back to Amsterdam soon for another easy and enjoyable visit.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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The room we stayed in was at the very…
The room we stayed in was at the very top of the hotel. The sink did not drain, the cups for water were visibly dirty (brown sludge on the bottom), the carpet was wet and the room smelled very musty.
I left an expensive pair of sandals at the hotel (my bad) and drove back the next day to get them. The front desk staff was so rude when I asked where they would have gone, including telling me that they might be in a cupboard because “there’s a lot of cupboards in the hotel”. When I asked him to check the room where we stayed he refused. I had to walk away without the shoes which was disappointing but the service was so rude.
July 1, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Aimee Bontje,
Thank you for taking the time to share your feedback. We are truly sorry to read that your experience in the room did not meet expectations, especially regarding the drainage, cleanliness concerns and the musty smell you described. This is not the standard we aim to provide at XO Hotels, where many guests normally enjoy clean, comfortable rooms and a relaxed stay in Amsterdam.
We also regret to hear about your interaction at the front desk when you returned for your sandals. We understand how frustrating and disappointing this must have felt. If these issues had been reported during your stay, our team would have immediately inspected the room and taken action to resolve the situation on the spot, as we always strive to assist guests as quickly and respectfully as possible.
Despite this experience, many guests choose XO Hotels for our convenient locations, comfortable beds, and consistent service standards, supported by a professional and friendly team.
For a future stay, booking directly with XO Hotels includes 10% discount, city tax included in the price, free first-hour late check-out, and direct communication via phone or email.
We sincerely hope to have the opportunity to restore your confidence in us during a future visit to Amsterdam.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
From start to when we left it was…
From start to when we left it was fantastic the staff went above and beyond to help us we had a Eurostar cancellation and was due to leave the hotel but the young woman behind the desk helped book another night so many thanks to her we got to stay the food was delicious the rooms were clean if I come back to Amsterdam I would stay here
Thank you
June 27, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
deborah sturdy,
Thank you so much for sharing this wonderful experience! We’re truly happy to hear that your stay felt fantastic from start to finish, especially during the stressful situation with your Eurostar cancellation. Moments like that show how important it is to have a caring team on site, and it’s great to know our colleague at the reception could help you extend your stay so you could continue enjoying Amsterdam without worry.
It’s also lovely to hear that you enjoyed the delicious food, the clean rooms, and the overall comfort during your visit. Many guests choose XO Hotels for exactly that feeling: arriving in a smooth, welcoming atmosphere and being able to relax straight away, with friendly staff always ready to help.
At XO Hotels, we’re proud of our consistent service and welcoming team, and it means a lot when guests feel supported in unexpected situations like yours.
For a future stay, booking directly with XO Hotels includes 10% discount, city tax included in the price, free first-hour late check-out, and direct communication via phone or email.
We would be delighted to welcome you back to Amsterdam again—hopefully with smoother travel next time and just more time to enjoy the city.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
My experience was terrible
My experience was terrible; I had an allergic reaction, probably due to dust mites in the room. I couldn't sleep and had to spend the night on the street.
The service was not good, and the staff wasn't friendly.
I don't recommend it.
July 3, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Debora Meyer,
Thank you for sharing your experience. We are very sorry to read that your stay did not meet your expectations and that you experienced discomfort during the night. We understand how upsetting this must have been, especially when you were hoping for a comfortable stay in Amsterdam.
At XO Hotels, we take cleanliness and guest comfort very seriously, and many guests choose us for our clean rooms, comfortable beds, and welcoming service. We are therefore sorry that this was not your experience. If your concerns had been reported during your stay, our team would have acted immediately to inspect the room and find a suitable solution to improve your comfort. We are always ready to help our guests as quickly as possible when something is not right.
For future stays, booking directly with XO Hotels also includes benefits such as 10% discount, city tax included in the price, free first-hour late check-out, and direct communication by phone or email.
We hope that, should you visit Amsterdam again, you will have the opportunity to experience the level of comfort and hospitality that so many of our guests appreciate.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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