The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more
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Molenwerf 1, 1014 AG , Amsterdam, Netherlands
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We recently stayed at this hotel for a week as a family, booking both our travel and accommodation through Eurostar. Overall, our experience was quite mixed.
On the positive side, the check-in process was smooth and straightforward, which was a good start to our stay. The location is excellent, set in a beautiful area and very convenient for exploring nearby attractions. The rooms are spacious, and the hotel has a generally pleasant ambiance, making it feel comfortable at first glance.
However, there were several areas where the hotel fell short. The room amenities were very limited and not satisfactory, and the same applied to the bathroom amenities, which lacked basic essentials you would typically expect. The housekeeping standards were disappointing, with cleaning not up to a good standard throughout our stay.
We also had issues with service—some reception staff were rude, arrogant, and disrespectful, which made interactions uncomfortable and unwelcoming.
Dining was another drawback. The hotel only offers breakfast, with no options for lunch or dinner. The breakfast selection was very repetitive, with no variation or introduction of new items throughout the week. After the first couple of days, it became monotonous and unenjoyable.
An additional disappointment was on our last day when we requested a late checkout. Despite staying for a full week, we were asked to pay €10 for just one extra hour, and not even a complimentary extension was offered. This felt lacking in basic hospitality and customer courtesy.
Overall, while the hotel benefits from a great location and spacious rooms, the service, amenities, and overall guest experience need significant improvement. Personally, I would not highly recommend this hotel, although it may still appeal to some travellers depending on their priorities.
Update after reply from the Hotel:
Many thanks for your reply. I did mention all my problems, difficulties and issues at the time to your on duty staff repeatedly but sadly, no satisfactory steps were taken. The staff who were rude twice clearly didn't consider guests respect and hospitality, asked to pay 10 Euro for an hour late checkout which is not considerate. They all need to learn what hospitality is as the hotel runs on the guests.

Reply from XO HOTELS AMSTERDAM
Checkin is not welcoming at all. No gym. Air conditioning was switching off at night in my room, and it got very hot. The door on the staircase was broken and everytime somebody was coming in, it smashed on the wall, making a loud noise. Room clean, but not the best vibe. Finally parking is very expensive, 25€/day.

Reply from XO HOTELS AMSTERDAM
Nice bedrooms with air conditioning. The area is great.Reception at the check-out should be kinder.

Reply from XO HOTELS AMSTERDAM
The location was great! The staff was very helpful and friendly. The rooms were clean. The hotel's air conditioning worked when the outside temperature rose above +24 C.

Reply from XO HOTELS AMSTERDAM
Friendly staff helped us through the check-in, and stored our bags while we waiting for our check-in. Rooms were nice, clean, and spacious.

Reply from XO HOTELS AMSTERDAM
It was clean and the staff was polite and helpful

Reply from XO HOTELS AMSTERDAM
Very clean and friendly with helpful staff in all departments. The only concern is the restaurant being closed in the evenings over the weekend when there is only 1 restaurant in the area. Not helpful for the more senior guests who don't want to travel any distance in an evening.

Reply from XO HOTELS AMSTERDAM
I guess you get what you pay for, had I realised how far it was from the centre, I would have paid extra. Room was tired and needed updating, wasn't very clean either. Snacks they sell at reception are ridiculously priced, I can't believe people pay those prices when there is a Spa across the way. Couldn't believe it when the hotel advised the bar/restaurant wasn't open of a weekend, game changer for me I'm afraid and must be a huge loss of earnings for the hotel.

Reply from XO HOTELS AMSTERDAM
We stayed at this hotel for five nights as a group of 14 people. Upon arrival, we were given different double rooms than the ones we had booked through the hotel’s website. In our case this was acceptable as we were all friends, but in other circumstances it would not have been appropriate. Two of the rooms had issues with the air conditioning leaking water. For one of these rooms, the hotel changed the room after two nights. There was also a constant smell in the corridors and rooms, likely due to the fitted carpets. The location is very good for a group of friends, close to the city centre, bars, and several good places to eat. The rooms were cleaned every day, and in general the room sizes are larger than many other hotels in the centre. Overall, with some maintenance and refurbishment, this could be a very good hotel, especially for groups looking for a central location and spacious rooms.

Reply from XO HOTELS AMSTERDAM
Our stay was great. The location is perfect with a quick walk from the train station. Close to shopping and many restaurants. The room was clean and everyone was friendly and helpful.

Reply from XO HOTELS AMSTERDAM
Stayed here for 1 night with my daughter for a combination of concert and a short citytrip. We had booked directly via the hotels' website which was easy and clear. We arrived too early but could drop off our luggage in a separate locked room and headed straight into the city.
There is a metro station near the hotel and it has very easy checkin/out option with debit card so no ticketmachine needed.
Our room was spacious and clean.
There are vending machines in the lobby with drinks/water and snacks.
Breakfast was good, we only missed the 'hagelslag' sprinkles 😀.
Price for the room was quite expensive in my opinion but it was a busy concert weekend and ofcourse the location Amsterdam is also what you pay for.
We had a pleasant stay.

Reply from XO HOTELS AMSTERDAM
Excellent location if youre going to a concert close to metro , with arena beung just 1 stop away or 15 walk with city being about 10 stop but doesnt take long.
Recommend getting hotel breakfast as local amenities tend to be a little more bistro type and is cheaper than going locally. Rooms are clean with towel change daily and staff are helpful. Would certainly stay again

Reply from XO HOTELS AMSTERDAM
Even though the check-in is completely computerized, there was a member of the reception team welcoming the arrivals, including me, in a very friendly way and offering assistance where needed. The team on site and the location of the hotel for me are perfect. The bedroom does need some love & care, as it seemed very worn out. The housekeeping team was friendly.

Reply from XO HOTELS AMSTERDAM
Perfect location at Bullewijk (200m from the yellow metro M54 that arrives in the centre)
Thank you!

Reply from XO HOTELS AMSTERDAM
I've been staying at the hotel for more than 5 years .the staff have always been so helpful on the front desk .the rooms are always clean and the location has always suited me .thank you to yhe staff again.
For you professional conduct..
I look forward to my next stay at park west

Reply from XO HOTELS AMSTERDAM
Nice hotel, very clean and comfortable rooms, good breakfast. The private parking garage is a super advantage!

Reply from XO HOTELS AMSTERDAM
Great hotel perfect location but the coffee machine down in reception is always broken

Reply from XO HOTELS AMSTERDAM
The most kind and amazing staff. Such clean and spacious rooms. Great shower and water pressure. Always someone at front desk and great luggage storage. Great area very close to the bus stop and very safe.

Reply from XO HOTELS AMSTERDAM
Clean and spacious room. Friendly staff. Good price-quality for Amsterdam. A bit far off the center but easily reachable by bus, tram or metro.

Reply from XO HOTELS AMSTERDAM
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