The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
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Even though the check-in is completely computerized, there was a member of the reception team welcoming the arrivals, including me, in a very friendly way and offering assistance where needed. The te... See more
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Great location, very close to everything but not quite in the chaos. Train/metro stations an easy 5 min walk. Clean and tidy, fairly new bathroom, good hot shower. Staff helpful, always someo... See more
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It was fine, although they didn't wash the mugs above the coffee machine in our room, and didn't provide slippers right away and we had to ask for them. The location was great, very close to a tram/... See more
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Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
10K reviews
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Pleasant stay
The hotel is new and rooms are comfortable. I had several reservations in the hotel. They have tea and coffee in the rooms. The bathrooms are very large and showers are great.
At one occasion of my stay, I found the bed linen dirty and they changed it after informing reception.
The downsides of then hotel are;
1. A little bit remote location. No groceries nearby.
2. The only option to travel city center is Metro (no trams or busses nearby)
3. They never make check in before 15:00. It is really weird and i paid on one occasion for early check in because i needed a shower.
This is the only hotel that I have seen such a strict check in time policy. Why they can not check in at a reasonable time?
4. They should remove the orange color pillows and the runner put on the beds. I hate them in any hotel because they are not hygienic touching the pillow and bed linen. I think many people put them on the floor in the rooms when they first enter the room.
July 23, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
M.,
Thank you for sharing such a detailed experience. It’s great to hear that you found the hotel new, the rooms comfortable, and the bathrooms spacious with great showers.
We’re also glad the coffee and tea in the room added a bit of extra comfort, and that the bed linen issue was corrected after you informed reception. That kind of quick response is exactly what we aim for when something is not right.
We understand your note about the location and the strict check-in time. For many guests, the metro connection is convenient, even if the area is quieter and there are fewer shops nearby. We also appreciate the feedback on the room styling details, as small touches can strongly affect how fresh and practical a stay feels.
Many guests choose XO Hotels in Amsterdam for the clean rooms, reliable comfort, and service that aims to be helpful when needed. For direct bookings, there are also extra benefits such as 10% discount, citytax included in the price, direct communication by phone or email, and the first hour of late check-out free.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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Had a great stay for the second time
Had a great stay for the second time! Fantastic room with wonderful views. Perfectly clean, friendly and pleasant. Very fair parking fee of €25 per day for protected covered parking. We‘ll be back!
July 25, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Carolyn Schweinbach,
Thank you for your lovely words and for choosing XO Hotels again. It’s great to hear that you enjoyed the fantastic room, the views, and the clean, friendly atmosphere from start to finish.
We’re also happy that the covered parking felt fair and convenient, as many guests appreciate that extra bit of ease when staying in Amsterdam. It means a lot to know you felt comfortable enough to say “we’ll be back” — that’s exactly the kind of trust we want to build with every visit.
For future stays, booking directly with XO Hotels also gives you 10% discount, citytax included in the price, direct communication via phone or email, and the first hour of late check-out free.
We’ll be ready to welcome you back for another pleasant stay soon.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Terrible experience – avoid if you need rest or travel with an EV
I rarely leave 1-star reviews, but this experience completely ruined my stay.
When I checked in, I specifically asked the receptionist whether I could charge my electric vehicle using a regular power outlet. I was told that if there was an available outlet, I was allowed to use it. Based on that information, I connected my car using the original Mercedes-Benz charger supplied with the vehicle.
At around 4:00 a.m., another employee decided to unplug my charger without contacting me first. This immediately caused an error in my brand-new Mercedes, triggering an alert on my phone and forcing me to wake up and go outside in the middle of the night to check whether something had happened to my newly purchased car.
To put this into perspective, I had been awake for more than 36 hours. I booked this hotel specifically to get a proper night’s sleep before continuing my journey. I also paid €25 for parking because I wanted my newly purchased vehicle to be safe and untouched. Instead, a hotel employee took it upon himself to interfere with a guest’s private property in the middle of the night, completely ruining the only reason I had booked this hotel: to rest and to keep my car safe.
The explanation later given by both the employee and the manager was that it was a “safety concern.” This makes no sense. I was using the original Mercedes-Benz portable charger, designed by the manufacturer for use with standard household outlets, drawing only about 1.7 kW, which is perfectly suitable for a regular electrical socket.
Even if there had been a misunderstanding or a change in hotel policy, the appropriate course of action would have been to wait until the morning, contact me, or at the very least call my room before touching my property. Unplugging a guest’s vehicle at 4:00 a.m. without permission is completely unacceptable.
At the very least, the hotel should refund both the room and the parking fee. They failed to provide the two things I paid for: a good night’s rest and a safe place for my car.
I cannot recommend this hotel based on how this situation was handled.
-------- AFTER HOTEL REPLY ------
Thank you for your reply.
Unfortunately, your response demonstrates exactly what I explained several times to your management team, and what still appears not to have been understood.
The issue is **not** whether regular sockets are allowed for EV charging. Repeating that explanation over and over does not address my complaint.
When I checked in, I specifically asked your employee whether I could use a **regular socket** to charge my vehicle. If hotel policy prohibited this, or if there were designated EV chargers available instead, that was the moment to tell me. According to your own response, your employee knew charging facilities existed at the hotel and simply failed to communicate that information correctly.
The consequence of that mistake was paid entirely by me, the customer.
Because of your staff's incorrect information, I was woken up at 4:00 a.m., forced to go outside to check my brand-new car after receiving an error notification, and lost the night's rest I had specifically booked the hotel to enjoy after being awake for more than 36 hours. I had also paid for parking expecting my vehicle to remain safe and untouched throughout the night.
Even if your staff believed I had made a mistake, there were many reasonable alternatives: calling my room, waiting until the morning, or speaking with me before touching my property. Instead, the hotel chose the option that caused the greatest inconvenience to its guest.
What is most disappointing is not only what happened that night, but also the way the hotel has handled this complaint. Rather than acknowledging that your employee gave incorrect or incomplete information, you simply continue repeating the same explanation about charging policies, almost as if reading from a script, without showing any understanding, empathy or accountability for the impact your mistake had on a paying guest.
That is why I stand by my original review.
July 23, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Lucas Al Jalali,
Thank you for sharing your experience.
We are sorry to read that you were dissatisfied with how this situation was handled. However, we would like to clarify several important points for future readers.
After reviewing the matter internally with the colleague involved, we can confirm that you asked whether it was possible to charge your vehicle at the hotel. Our colleague informed you that there are designated charging facilities available at the property. He recalls explaining that he knew charging points were available on the upper parking level and that, if charging was possible elsewhere, you could use the designated facilities provided for that purpose. At the time, he had momentarily forgotten that there are now also charging points available on the lower parking level.
What our colleague did not do was authorize charging a vehicle through a standard power outlet. The hotel does not provide permission for guests to use ordinary electrical sockets as vehicle charging points, regardless of the type of charger being used.
It is prohibited to use a standard socket due to the risk of fire caused by overheating, overloading of the meter box, and slow, inefficient charging. Regular sockets are not designed for the hours-long peak load required by an electric car.
The designated charging stations are installed specifically for electric vehicles and are the only approved charging facilities on site. Any use of other electrical infrastructure for this purpose raises safety and liability concerns, which is why our staff intervened when the situation was discovered.
We appreciate that having your charging session interrupted was frustrating and that the resulting vehicle notification disturbed your sleep. However, our employee acted out of concern for safety and in accordance with hotel procedures. There was no intention to interfere with your personal property or inconvenience you.
As the room, parking space, and hotel facilities were provided as booked, and because the action was taken for safety reasons, we do not consider a refund of the room or parking charges appropriate in this case.
Kind regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #best #rated #hotels #amsterdam #book #direct
XO is the way to GO
Absolute Disaster: Terrible Hygiene and Negligent Staff!
I strongly advise against staying at XO Hotels City Centre (Beursstraat 11-19, Amsterdam). Our stay was hands down one of the worst hotel experiences we have ever had.
From the moment we walked into the room, it was filthy:
• Short beard hairs left in the bathroom sink
• Blood stains on the bedsheets
• Dirty pillows with hairs on them
• Uncleaned, smudged windows
• A completely clogged shower drain
We immediately went to reception to complain. Since no other room was available, they promised to send housekeeping right away. When we returned at night, NOTHING had been fixed, except the shower drain was slightly better, but the maintenance person left dirty boot marks all over the floor without cleaning up after themselves!
When I reported this to the night receptionist, he indifferently said he couldn't do anything and claimed he would "inform his colleagues" without even asking for my room number!
Zero hygiene standards, zero customer care, and complete disrespect for guests. Save your money and stay anywhere else!
July 9, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
matias haddad,
Thank you for taking the time to share this. We’re sorry to read that your experience at XO Hotels City Centre did not meet expectations, especially regarding cleanliness, housekeeping follow-up and the reception interaction.
If these issues had been reported during the stay, our team would have pushed to address them immediately and do everything possible to improve the situation on the spot. That is the standard we aim for, and we understand how disappointing it is when a room does not feel properly cared for.
The night person is alone in the hotel and can not leave the reception, therefore he or she can not come to the room for cleaning.
Many guests choose XO Hotels in Amsterdam for the central location and practical convenience, but we also know that location only matters when the room itself feels clean, comfortable and welcoming. Feedback like yours is important because it helps us keep working on consistency and guest care.
For future direct bookings, guests also receive 10% discount, citytax included in the price, direct communication via phone or email, and the first hour of late check-out free.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
expect nothing but a bed
The bathroom exhaust fan was mouldy, and the door doesn’t stay open so it gets very moist.
There is a clock outside that chimes constantly until 10pm and the windows don’t seal the noise, light comes through the sides of the curtains as they aren’t against the window. No fridge, holes in the towels and one was dirty. Extra charge to get room early even if it’s available. Good location but otherwise likely would not stay here again
July 21, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Shannon McDonnell,
Thank you for sharing such detailed feedback. We’re sorry to hear that the bathroom, towels and room comfort did not meet expectations, especially when a good location alone cannot make up for the other issues.
If these concerns had been reported during the stay, our team would have looked into them immediately and done everything possible to improve the experience on the spot. We always want to be available and solution-oriented when something is not right in the room.
Many guests choose XO Hotels for the convenient location and easy access to Amsterdam, and we know that reliability, cleanliness and a peaceful room are just as important. That is why feedback like yours matters, as it helps us keep improving the overall stay.
For future direct bookings, guests also receive 10% discount, citytax included in the price, direct communication via phone or email, and the first hour of late check-out free.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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Amazing location and amazing price!
Amazing location and amazing price!
Very clean hotel, the room was impeccable, I would only change the pillows cause they were quite flat. I would go back to this hotel in a heartbeat!!
And the fact they have a free storage room for your check in and check out day is just the cherry on top!
July 23, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Moira Renn,
Thank you so much for this wonderful review. It’s lovely to imagine you arriving, stepping into a very clean room, and feeling right away that everything is easy, comfortable, and well taken care of.
We’re happy you enjoyed the amazing location and value, and that the free luggage storage made your arrival and departure even smoother. That little extra convenience is exactly the kind of detail many guests appreciate when exploring Amsterdam with a light mind and hands free.
We also appreciate your note about the pillows. If that had been mentioned during the stay, our team would have gladly looked for a solution right away to make the experience even better. Many guests choose XO Hotels for the reliable comfort, clean rooms, and practical service that help turn a short stay into an easy one.
For direct bookings, you also benefit from 10% discount, citytax included in the price, direct communication via phone or email, and the first hour of late check-out free.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Reply from XO HOTELS AMSTERDAM
Marius,
Thank you for your lovely feedback. It’s great to hear that everything went well, and we’re happy you had such a positive stay with XO Hotels in Amsterdam.
We hope to welcome you back again soon for another comfortable and easy visit.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
We absolutely loved our stay at XO Park…
We absolutely loved our stay at XO Park West. We had a family room for me, my son, and my parents, and the room was very well appointed with plenty of space and a big window. The aircon and TV worked perfectly and the bathroom was big with clean towels every day. The location was perfect to both get from the airport (10 mins directly from airport plus ten min walk from Sloterdijk station). The tram stop for the 19 tram is right outside the hotel and only 20 mins into the centre. We bought a three day pass for the tram for about 20 Euros each. We walked through the park to Anne Frank’s house one day, which took about an hour. The staff were lovely, the coffee machine in the room made lovely coffee and it was good that there was a small fridge. We stocked up on cold beer from Lidl, 5 mins walk away. The restaurant Casa de Michel is a 5 min walk away and offers loads of variety - and very delicious pizza, pasta and grilled meat and fish and salads. We went there most evenings as so handy and delicious. All in all we would highly recommend this hotel!!!!
July 23, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Susie Zembsch-Schreve,
Thank you for such a lovely and detailed review. It’s easy to imagine your family settling into the room, enjoying the extra space, the big window, and the comfort of coming back after a full day in Amsterdam.
We’re happy to hear that the airport connection, the nearby Sloterdijk station, and the tram right outside made everything feel so easy and practical. Many guests choose XO Hotels Park West exactly for that reason: a clean, spacious stay with smooth access to the city, plus little comforts like the coffee machine and small fridge that make it feel more like a home base.
It’s also great to read that the staff, breakfast, and surrounding shops and restaurants added to the experience. That combination of reliability, convenience, and friendly service is what we aim to offer every day.
For future stays, booking directly with XO Hotels gives you a 10% discount, citytax included in the price, direct communication with our team by phone or email, and the first hour of late check-out free.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
The staff was very kind and very…
The staff was very kind and very helpful. Location is good you have tram in front of the hotel and a bus stop 10 min by walk to go to city center .
July 23, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Aroa F.G,
Thank you so much for sharing your experience with us. It’s easy to imagine you stepping out of the hotel, catching the tram right in front or strolling to the bus stop, knowing that Amsterdam’s city center is just a short ride away and a friendly team waiting when you return.
Many guests choose XO Hotels in Amsterdam because of this mix of convenient public transport, clean and comfortable stays, and staff who are kind and ready to help whenever needed. We’re happy that our team could make your visit smoother and give you that feeling of being well looked after.
For future guests, booking directly with XO Hotels brings a few extra perks: 10% discount, citytax included in the price, direct communication with our team by phone or email, and the first hour of late check-out free—ideal when you want to enjoy the city a little longer.
We’d be glad to welcome you back on your next trip, whether it’s for more sightseeing or just a relaxed escape.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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The hotel is Good hotel with a few areas for improvement
The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag, and bathroom toiletries.
The location is convenient as it is close to the metro station. There are also plenty of parking spaces available, but you have to pay for them.
On the downside, the reception staff were not very welcoming or helpful. They gave short answers and only shared the absolute minimum information required.
July 20, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Dejan Zemunac,
Thank you for taking the time to share such a detailed review. It’s easy to picture you starting the day with a varied breakfast, heading out from the nearby metro to explore Amsterdam, and coming back to relax on our comfortable beds.
We’re glad to hear the location, parking options and room comfort worked well for you, and we truly appreciate your suggestions about slippers, laundry bags and extra bathroom toiletries. If these preferences are mentioned during the stay, our team always tries to find a solution on the spot so the experience feels more complete.
We’re genuinely sorry that the reception did not feel warm and welcoming. That’s not the feeling we want to create. If it had been raised while you were here, we would have immediately stepped in to offer clearer, friendlier assistance and more information, as our goal is to be helpful from the very first moment.
Many guests choose XO Hotels in Amsterdam for our clean rooms, comfortable beds and practical locations near public transport, and we work hard to keep that experience consistent. For future stays, booking directly with XO Hotels also brings extra benefits: 10% discount, citytax included in the price, direct communication with our team via phone or email, and the first hour of late check-out free.
We hope that on a next visit we can show you a warmer welcome at reception and an even smoother stay from check-in to check-out.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Nice location but AC broke
Lovely location close to the tram stop close to the centre. There was no air-conditioning for 2 out of the 3 nights we were there. Lovely staff.
July 19, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Naya Nwayorbuije,
Thank you for sharing this with us. We’re sorry to hear that the air-conditioning was not working for part of your stay, especially when you were counting on a comfortable room after a day in Amsterdam.
It’s good to know you enjoyed the lovely location and the friendly staff, as those are exactly the things many guests value most when staying with XO Hotels.
We work hard to keep our rooms reliable, clean, and easy to enjoy, with a team that is ready to help when needed. For future stays, booking directly with XO Hotels also gives you a 10% discount, citytax included in the price, direct communication via phone or email, and the first hour of late check-out free.
We hope to welcome you back under better conditions, with a cooler and more comfortable stay next time.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Great for events
Great for events, if they are at stadium.
Very good, also, to visit Amsterdam. The train is at 5 min.
The room was clean, large, comfortable.
The breakfast - very good.
July 21, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Dan,
Thank you so much for sharing your experience with us. It’s easy to imagine you heading out to an event at the stadium or into the city, knowing that in just a few minutes you’re back in a clean, spacious and comfortable room to unwind.
Many guests choose XO Hotels in Amsterdam because it’s so practical for both events and sightseeing, with public transport and trains close by and a tasty breakfast to start the day right. Knowing that you enjoyed the large room and very good breakfast means a lot to our team, who work every day to keep that standard consistent.
For future guests, booking directly with XO Hotels gives extra peace of mind: 10% discount, citytax included in the price and the first hour of late check-out free, along with easy direct communication with our team by phone or email.
We’d be happy to welcome you again, whether it’s for another big event or a relaxed city break.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
Rooms were not really clean
Rooms were not really clean. They managed to leave dirty cups even after cleaning the room. Another day they just took all towels.
Reception staff was nice and helpful and air condition was working great.
July 14, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Thomas Wollburg,
Thank you for sharing this – it’s clear that parts of your stay were not as they should have been, even though some things went well.
Walking into a room and still finding dirty cups after cleaning, or suddenly having all towels taken without replacement, breaks the feeling of comfort that guests expect at XO Hotels in Amsterdam. Cleanliness and a complete, ready‑to‑use room are basic elements of a stay, and when something is missed, it understandably affects trust. If this had been reported during your visit, our team could have come by straight away to re‑clean the room and bring fresh towels, so you could relax again more easily.
At the same time, it’s good to read that the reception staff were nice and helpful and that the air conditioning worked great — many guests choose XO Hotels for that combination of friendly service, comfortable rooms and practical amenities that make city trips smoother. Your feedback reminds us how important it is that housekeeping keeps pace with that same standard, so future guests experience consistently clean rooms that match the quality of the team at the front desk.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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The location was great
The location was great, very close to a tram/bus station, made it extremely easy to got all the venues we were interested in visiting. Easy to get to by rental car, too. Very quiet, check in staff was extremely helpful and accommodating. Room was clean and very well lite, bed was comfortable. The bathroom was very clean and very nice also. The breakfast was very good, The food was fresh and the platters were always filled. We enjoyed both the hot and cold food. Great coffee machine and very clean area. Front desk staff seemed to always enjoy and ask about your day and what you did. A very enjoyable visit for 4 days. Would gladly tell others of our experience.
July 15, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Troy Boven,
Thank you so much for this detailed and warm review — it paints a really clear picture of your stay and is very valuable for future guests.
It’s easy to imagine your days in Amsterdam: stepping out from XO Hotels with a tram or bus just around the corner, reaching every venue on your list without stress, and then driving back by rental car just as easily. Coming home to a quiet room, plenty of light, a comfortable bed and a bathroom that feels fresh and well cared for — that’s exactly the kind of simple, reliable comfort we want guests to experience during a city trip.
We’re especially happy to hear how much you enjoyed breakfast: fresh food, well‑filled platters, both hot and cold choices, and a coffee machine that helps start the day just right. Many guests choose XO Hotels for that mix of clean rooms, friendly staff, and a good breakfast in a tidy space, and your words show that this combination really came together during your 4‑day visit.
The way you describe the front desk team — asking about your day and enjoying those small conversations — is also very close to what we aim for: genuine, attentive hospitality that makes guests feel welcome and seen. Knowing you would gladly tell others about your experience is one of the biggest compliments we can receive.
If you decide to come back to Amsterdam, booking directly with XO Hotels gives you a 10% discount, citytax included in the price and the first hour of late check‑out free — a few extra touches to keep future stays just as easy and enjoyable as this one.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
The staff was exceptionally helpful
The staff was exceptionally helpful. Honestly everything was great. Breakfast Location Room presentation. The one thing that would have been nice is ay least a stack of 3 drawers. The closet was not enough for 2.
July 17, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Howard Golden,
Thank you for sharing this — it’s wonderful to read that “honestly everything was great.”
We can picture your stay at XO Hotels in Amsterdam: starting the day with a good breakfast, heading out from a convenient location, and coming back to a room that looks and feels just right after a day in the city. That mix of friendly, exceptionally helpful staff, a solid breakfast and a room that presents well is exactly what many guests are looking for when they decide where to stay.
Your note about storage space is very useful feedback. When two people share a room, having only a closet can make it harder to keep everything organised, and a small stack of drawers would definitely add to that feeling of comfort and “settled in” during a longer stay. Points like this help us see where we can fine‑tune the room design so future guests can unpack more easily and feel even more at home.
Many travellers already choose XO Hotels because they trust that the essentials — clean rooms, comfortable beds, friendly service and a practical location — are consistently in place. For guests who like that experience and plan to return to Amsterdam, booking directly with XO Hotels also brings extra benefits such as 10% discount, citytax included in the price and the first hour of late check‑out free, which makes an already good stay feel just a bit more comfortable and flexible.
We’d be very happy to welcome you back for another visit — hopefully next time with just the right balance between hanging space and drawers for both of you.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
We stayed at the hotel for 4 days and 3…
We stayed at the hotel for 4 days and 3 nights from July 15–18, 2026.Overall, the experience was good, but the breakfast service was disappointing. The staff member in charge of breakfast was video chatting with her family while she was working, which did not seem very professional. She also did not come across as very friendly or welcoming. I think the staff should be more attentive and professional when interacting with hotel guests.
July 16, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Dinna,
Thank you for taking the time to describe your 4‑day stay so clearly — it’s helpful feedback, and I’m sorry that the breakfast service didn’t match the otherwise good experience you had.
I can imagine starting the morning in Amsterdam, coming down for breakfast in XO Hotels, and then seeing a staff member video chatting instead of focusing on guests — that does not feel professional or welcoming. In hospitality, the breakfast team should be present, attentive and ready with a smile, especially when guests are just beginning their day. Being distracted on a personal call and not engaging warmly with guests understandably affects how you perceive the whole service.
It’s good to hear that the rest of your stay felt generally positive, but your comment shows us very clearly where we need to be more consistent: even when the food, location and room are good, the attitude and attention of staff must support that quality. We want future guests to feel that every interaction at XO Hotels in Amsterdam — from reception to breakfast — reflects the same standard of care, professionalism and genuine interest in their stay.
Thank you again for sharing this; your experience is exactly the kind of signal that helps us improve the guest experience at those important morning moments.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
For years we have now booked this hotel…
For years we have now booked this hotel when traveling to Amsterdam.
Large group of us, around 8 rooms booked from us.
The quality of this hotel declines year to year, broken sinks, showers or other stuff is not fixed from year to year.
This was definitely our last stay. Shower was broken, the room was dirty. We had blood stains on our pillows when we arrived, that the cleaning crew did not change, needed to ask them directly afterwards for it.
Restaurant declined a lot aswell. The breakfast was once a highlight, now can't be recommended at all.
Not enough key cards were available when we checked in, complaints to the staff were not really taken seriously.
We'll be back in Amstersam next year, but none of us will ever book this hotel again. Sad to see a once good place decline and be neglected
July 18, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Sebastian Ziller,
Thank you for sharing this. We’re sorry to hear this stay did not meet your expectations, especially after so many years of choosing XO Hotels.
It is never the experience we want to create when a room is not properly maintained, or when cleanliness and breakfast no longer feel consistent. If these issues had been reported during the stay, our team would have worked to fix them immediately and make things better on the spot. We know how important it is that every room, shower, and breakfast moment feels reliable, especially for a larger group.
Many guests have enjoyed years of good stays with us, and we take feedback like this seriously because it helps us improve where it matters most. For future guests, our goal remains a clean room, friendly service, and a smooth stay near Amsterdam’s public transport and city centre.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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Unacceptable cleanliness standards
The housekeeping service was extremely poor. We stayed for four nights, and the bed sheets were never changed. The cups we used on the first day were never replaced or properly cleaned, they were simply turned around as if they hadn’t been used. The same happened with the teaspoons.
The bathroom was never properly cleaned during our stay. On our last day, we returned to the room and found the toilet seat stained with feces, even though we had left it clean that morning. I went to the reception to complain, but since the housekeeping staff had already left for the day, we were simply told to deal with it ourselves.
The room was also very dusty, the carpet was never vacuumed during our entire stay, and the tissue box was never refilled.
Between the terrible housekeeping and the reception staff acting as if the issue was not their responsibility, I would not recommend this hotel to anyone.
July 20, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Martina Minniti,
Thank you for sharing your feedback.
We are sorry to read that you were dissatisfied with the housekeeping service during your stay. However, after reviewing your comments and discussing the matter internally, we would like to provide some additional context.
According to our records, your room was serviced daily throughout your stay. The housekeeper assigned to your room completed the scheduled cleaning each day and, this housekeeper submitted videos of the room after cleaning to management. After reviewing these recordings, we have concluded that the room was cleaned on a daily basis.
Regarding the bed linen, we would like to clarify that XO Hotels has a sustainability policy under which bed linen is not changed automatically during a stay. This information is communicated in the welcome information sent to guests prior to arrival. Towels and other housekeeping services remain available, but linen is not routinely replaced every day.
We are therefore unable to agree with the statement that the room was not cleaned at all during your stay. Nevertheless, we regret that the housekeeping service did not meet your expectations and that you left with this impression.
Kind regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #best #rated #hotels #amsterdam #book #direct
XO is the way to GO
Best stay I had for quite a while
Best stay I had for quite a while! Very clean room, everything worked, nice employees. Clear recommendation.
July 17, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
wheel_projects,
Thank you for this lovely feedback — it means a lot to hear this was your best stay in quite a while.
It’s great to imagine you arriving to a spotless room where everything simply works, and being welcomed by a team that makes the whole experience feel easy and pleasant. That is exactly the kind of reliable stay we want to offer at XO Hotels in Amsterdam: clean, comfortable, and friendly from start to finish.
Many guests choose us for that consistent experience, and it’s always rewarding to hear when it leaves such a strong impression. For future stays, booking directly also gives you a 10% discount and city tax included in the price, which makes the whole trip even smoother.
A clear recommendation like yours says it all — we hope to welcome you again soon.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
A good hotel for family with kids
Good hotel. Great staffs. Access to the city is very easy. Quiet environment.
July 14, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Rakshika,
Thank you for your kind words — it’s wonderful to hear that you enjoyed the quiet atmosphere, friendly team, and easy access to the city.
That is exactly the kind of stay we aim to create at XO Hotels in Amsterdam: a calm place to return to after a day out, with reliable service and a location that makes getting around very simple. Many guests choose us for that easy balance of comfort, convenience, and helpful staff.
For a next stay, booking directly also gives you a 10% discount and the first hour of late check-out free, which makes the experience even smoother.
We hope to welcome you again soon for another relaxing stay.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
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