The hotel staff were really helpful on arrival, guiding us through our self check in. Our room was spacious, modern and clean with fresh linen and towels. The hotel was in a great location for... See more
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Good location of hotel close to transport links. Bed was comfortable but unfortunately what let the hotel down was the room had a bath and shower but when enquiring why the plug did not work was infor... See more
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The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
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The staff was very helpful (especially Anastasia). The single room was clean and comfortable, though not quite large enough for doing morning exercises. No noise from outside; occasional exuberant fel... See more
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Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
10K reviews
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Fair room rate fair service
The location is a bit far from central station but there is tram arriving near hotel, it is convenience. The facilities all look very new, the room is clean. They early notice me there is strike on 9 Sep so i could manage my travel plan earlier, that is absolutely credit. The room rate is fair of the overall service.
September 9, 2026
Unprompted review
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Very bad experience
Very bad experience, rude staff, worst service ever, definitely not recommended at all
September 3, 2026
Unprompted review
Great time at XO Couture
We had a lovely time at XO Couture. The staff were very efficient and helpful. We arrived early was and was able to use the luggage room. Transport links were great for trams and metro into the centre and airport. The triple room was spacious and bathroom with shower was very clean and also spacious. Overall, we had a fantastic trip. Would recommend.
August 25, 2026
Unprompted review
We had a very pleasant stay
We had a very pleasant stay. The staff were friendly, welcoming and always helpful throughout our visit. The room was clean and comfortable, and the beds were particularly comfortable, making for a great night’s sleep. Overall, we really enjoyed our stay and would happily recommend the hotel to others. We would definitely stay here again.”
September 2, 2026
Unprompted review
Very disrespectful service at Xo Hotels Park West Amsterdam
One of the worst hotel experiences I have had, mainly because of the reception staff.
We arrived around 12:00, before the 15:00 check-in time. The hotel advertises free luggage storage for early arrivals, and I had also indicated this when booking.
The younger male receptionist, with black hair, a heavier build and black-framed glasses, was cold and unfriendly from the beginning. He told me the luggage room was completely full and told me to take everything back to my car. I did so without arguing.
When I returned, the luggage-room door was open while another family was collecting their bags. I could clearly see inside, and a large part of the room was empty. So I had just been told it was “full” when it clearly was not. I found this extremely disrespectful and unacceptable.
When we returned around 18:00 to check in, the experience became even worse. We were two families travelling with children aged around two and three. The female receptionist, a younger-to-middle-aged woman with black hair and a fuller face, reacted very negatively to the children playing and making some noise. She looked visibly irritated, complained that she could not hear because of them, and remained cold and unfriendly throughout the check-in.
There is a big difference between politely asking parents to keep the noise down and making families with small children feel unwanted.
After these two incidents, I cannot prove what motivated their behaviour, but I was left with a strong feeling that there may have been a racist or discriminatory element to the way we were treated.
Basic hospitality, honesty and respect were completely missing. I would absolutely not stay here again.
August 31, 2026
Unprompted review
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I would really recommend this hotel
I would really recommend this hotel. The location is a little out of the city centre, but has a tram stop outside with great links to the museum quarter and the 9 streets. It's also very accessible from the airport via Slotterdijk Station (short walk or one tram stop). The hotel was very clean, the room was very comfortable. The staff are very friendly and helpful.
September 4, 2026
Unprompted review
Nice room
Nice room, nice bath, nice people. But please tell your housekeeping if someone booked late checkout. They woke me up too early.
September 5, 2026
Unprompted review
We would love to give you a 5-star…
We would love to give you a 5-star rating, as the hotel is comfortable, well-connected to the airport and city center by public transport, and features spacious, well-equipped rooms and a fantastic breakfast. However, the worn-out, frayed towels do not live up to the hotel's standard. It’s a shame.
September 6, 2026
Unprompted review
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Nice stay
The breakfast was very good, the beds were large, and the bathroom was stylish and spacious. Unfortunately, the room faced the lobby, and the windows could not be opened; air circulation relied solely on the air conditioning system. There was a thick layer of dust on the coat rack and mirror, making it impossible to put down any clothes—housekeeping needs to improve in this regard. There is no wardrobe.
September 4, 2026
Unprompted review
Not very pleasant
Unfortunately, I have to leave a low rating for this hotel due to a very unpleasant experience.
During our 4-day stay, on the third day, my friend noticed three (or more) small bugs on the bed (one even crawled on her, leaving a small bite). Since I hadn't seen the insects myself yet, I tried not to overthink it at first, assuming they were just tiny flies, so we didn't report it to the staff right away.
However, during our third night, while my head was on the pillow, I suddenly spotted a larger insect right next to me. Looking at it more closely, it was unmistakably a bed bug!
Frightened, I rushed down to the reception and explained what happened to the staff member on duty, a blonde guy. When he came up to the room with me to inspect it, the bugs weren't visible at first, and he tried to make it seem as if I was making the whole thing up.
Then, out of nowhere, another bed bug appeared. He took a photo of it with his phone and nonchalantly said, "Well, it can happen in a hotel”, which is an utterly unacceptable response to a paying guest. When I asked to change rooms, he told me it wasn't possible and offered only to change the bedsheets... as if changing sheets would fix a bed bug issue (bed bugs live inside the mattress and bed frame, so new sheets solve absolutely nothing).
I (and also my partner) ended up staying awake the entire night, as I obviously couldn't sleep in a bed infested with bed bugs! Once we were home, we also had to immediately seal all our clothes in airtight plastic bags and wash everything at high temperatures (over 60°C) or tumble-dry them on high heat for an extended period to kill potential bugs and eggs..
thanks.
September 1, 2026
Unprompted review
Poor housekeeping
The room was good but the housekeeping didn't work properly, upon arrival there was a used razor left in the bathroom, pretty disgusting. The second day the rubbish been was not emptied. We didn't mentioned it but the third day, even though we signed for the room to be cleaned, it was not done. We had to report it but I don't think they took real notice of it!
Some staff was friendly and nice like the guy that assisted us upon our early arrival and the lady that checked us in.
September 1, 2026
Unprompted review
Room was very noisy
Room was very noisy, I heard bathroom & toilets from upper neighbour. Also, when people stay in the lobby late, it's very noisy. Room 140.
Nevertheless, check-in, check-out was very quick, staff is nice and breakfast was really tasty.
September 2, 2026
Unprompted review
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Nice friendly hotel in a great location for public transport
The hotel staff were really helpful on arrival, guiding us through our self check in.
Our room was spacious, modern and clean with fresh linen and towels.
The hotel was in a great location for accessing public transport to Amsterdam Central and to Zanvoort, which were between 30 and 40 minutes on bus/train. We stayed for 4 nights here as we came for the 2026 F1 at Zanvoort.
The hotel breakfast was ok, but we only eat once as for us we didn’t think it was very nice.
The shower did run out of hot water at busy times, such as late in the evening, so we would just shower early in the morning.
Our stay and experience was positive and if we were in the area, we would stay here again
August 24, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Lauren Cooke,
Thank you for taking the time to share such a detailed account of your 4-night stay for the 2026 F1 at Zandvoort. It's great to hear that our team made your arrival smooth with the self check-in, and that you found the room spacious, modern and clean with fresh linen and towels.
We're glad the location worked well for your race weekend. XO Hotels properties in Amsterdam are positioned for easy access to public transport, with buses and trains to Amsterdam Central and Zandvoort typically taking 30–40 minutes. Our reception is open 24 hours a day, so whether you're heading out early for qualifying or returning late after the race, there's always someone available to help.
We appreciate your honest feedback about breakfast and the shower's hot water at busy times. Reporting this during your stay would have allowed us to look into it immediately and, if needed, offer an alternative room. We use guest comments like yours to review our routines and keep the experience consistent across our hotels.
For future trips, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Excelente atención del personal
Excelente atención del personal
Muy limpio
Y buen ubicsdo
September 3, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Walter Brown,
Muchas gracias por sus palabras. Nos alegra saber que la atención del personal, la limpieza y la ubicación fueron lo que más destacó de su estancia en XO Hotels.
En XO Hotels Amsterdam trabajamos con equipos fijos y formados en cada recepción, disponibles 24 horas al día, para que los huéspedes encuentren siempre un trato cercano y respuestas rápidas. La combinación de habitaciones limpias y cómodas, un personal amable y una buena relación calidad-precio es justo lo que muchos viajeros valoran al elegirnos para explorar la ciudad.
Además, nuestras ubicaciones en Amsterdam están pensadas para facilitar los desplazamientos: a pocos minutos a pie de paradas de tranvía y metro, y con acceso directo al centro y a los principales atractivos turísticos.
Para futuras visitas, le recordamos que quienes reservan directamente en xohotels.com disfrutan de ventajas como un 10% de descuento, tasas municipales incluidas, contacto directo con el hotel y la primera hora de salida tardía gratuita.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
We had a great stay at XO Hotels…
We had a great stay at XO Hotels Couture!
The room was very comfortable, the location was good, and the area around the hotel was nice and quiet. There’s a tram stop right outside, which made getting around very convenient.
All the staff were very friendly and helpful. A special thanks to George, who helped us with a few requests during our stay, including changing rooms and sorting out the invoice. We really appreciated his help!
August 25, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Xinyu Huang,
Thank you for your wonderful review — we’re delighted to hear you had a great stay at XO Hotels Couture, with a very comfortable room, a good location, and a nice, quiet area around the hotel. It’s great that the tram stop right outside made getting around very convenient, and we’re especially happy that all the staff were friendly and helpful. A special thank-you for mentioning George, who assisted with your requests, including changing rooms and sorting out the invoice; we truly appreciate you highlighting his support.
XO Hotels Couture is located in Amsterdam-West near the World Fashion Centre, with tram line 2 stopping directly in front of the hotel, providing quick access to the Museum Quarter (Rijksmuseum and Van Gogh Museum) in about 15 minutes and to the city centre and Central Station in roughly 20–25 minutes. Across our 10 XO Hotels in Amsterdam, clean rooms, friendly staff, and straightforward value for money are priorities we work on consistently, and feedback like yours helps us keep improving.
For future stays, booking directly via xohotels.com gives you 10% off, includes city tax, provides direct contact with the hotel, and offers the first hour of late check-out free — practical when you’re balancing location, convenience, and budget.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Amazing time at this hotel
We had an amazing time at this hotel. The services were great and the overall comfort is exceptional. Great value for your money.
It's some distance to the city center, but the connectivity with the public transport is great. Staff is very friendly.
Highly recommend.
August 31, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Victor Iliescu,
Thank you for your wonderful review — we’re delighted to hear you had an amazing time, that the services were great, the overall comfort exceptional, and that you felt it offered great value for your money. It’s also reassuring that, despite being some distance from the city centre, the public transport connectivity made getting around easy, and that the staff’s friendliness stood out. We truly appreciate your recommendation.
Our 10 XO Hotels locations in Amsterdam are chosen for reliable public transport links — tram, bus, and often train or metro nearby — so guests can reach the city centre, museums, and Central Station quickly and without hassle. Clean rooms, friendly staff, and straightforward value for money are priorities we work on consistently across the portfolio.
For future stays, booking directly via xohotels.com gives you 10% off, includes city tax, provides direct contact with the hotel, and offers the first hour of late check-out free — practical when you’re balancing location, convenience, and budget.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
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Great location, good service
The staff was very helpful (especially Anastasia). The single room was clean and comfortable, though not quite large enough for doing morning exercises. No noise from outside; occasional exuberant fellow guests. Best location: museums nearby, grocery store nearby, easy access to trams, VondelPark an easy walk. The morning breakfast buffet was good. Overall a positive experience.
September 1, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Suzie,
Thank you for your thoughtful review — we’re glad to hear the staff were very helpful, that your single room was clean and comfortable, and that you appreciated the quiet setting with only occasional noise from fellow guests. It’s also great that the location worked so well for you: museums nearby, a grocery store close by, easy tram access, and Vondelpark an easy walk, plus a good morning breakfast buffet. Overall, we’re happy your experience was positive.
Across our 10 XO Hotels in Amsterdam, locations are chosen for convenient public transport and proximity to key areas like the Museum Quarter and Vondelpark, so guests can explore reliably and without hassle. Clean rooms, friendly staff, and straightforward value for money are priorities we work on consistently, and feedback like yours helps us keep improving.
For future stays, booking directly via xohotels.com gives you 10% off, includes city tax, provides direct contact with the hotel, and offers the first hour of late check-out free — practical when you’re balancing location, convenience, and budget.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Lovely hotel
Stayed 3 nights. Clean spacious room for 3 adults
Staff friendly and helpful.
Public transport easy and close by .
Would stay again.
August 27, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Jemma Jackson,
Thank you for your lovely review — we’re delighted to hear your 3-night stay worked well for three adults, with a clean and spacious room, friendly and helpful staff, and easy, close-by public transport. It’s great that you’d stay again; that’s exactly the kind of experience we aim for across our 10 XO Hotels in Amsterdam.
Our locations are chosen for convenient tram and bus connections so guests can reach the city centre, museums, and Central Station reliably and without hassle. Clean rooms, friendly staff, and straightforward value for money are priorities we work on consistently, because we know these are the things that matter most on a short city break.
For future stays, booking directly via xohotels.com gives you 10% off, includes city tax, provides direct contact with the hotel, and offers the first hour of late check-out free — practical when you’re balancing location, convenience, and budget.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Good location of hotel close to…
Good location of hotel close to transport links. Bed was comfortable but unfortunately what let the hotel down was the room had a bath and shower but when enquiring why the plug did not work was informed you are not allowed a bath which was annoying as had back pain and would of been good to have a hot bath. The bathroom could have done with an update as bath was rusty and tiles were cracked. Towels are a bit small. Was great to have a fridge though. I think breakfast was too expensive so chose to not have it.
August 30, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Shirley,
Thank you for taking the time to share such a detailed review. We are pleased to hear that you found our location convenient, with good transport connections, and that you enjoyed the comfortable bed and the convenience of having a fridge in the room.
We are sorry, however, that the bathroom was a disappointment. We understand why the situation with the bath was particularly frustrating, especially as you were experiencing back pain and were hoping to take a relaxing hot bath. We also appreciate your comments about the condition of the bath and the cracked tiles, as well as the size of the towels. These are exactly the kind of details that can make a difference to the overall comfort of a stay.
Regarding the bath, certain rooms have a bath fitted, but unfortunately this does not always mean that the bath can be used. We understand that this can be confusing when you see a bathtub in the room, and we regret that this affected your experience.
Our reception is available 24 hours a day, so we always encourage guests to let us know during their stay when something is not as expected. This gives us the opportunity to help immediately wherever possible.
We also appreciate your feedback about breakfast and understand that you felt the price was too high for your stay. Guest feedback like yours helps us identify where we can improve, both in our rooms and in the overall guest experience.
We hope to have the opportunity to give you a more comfortable experience on a future visit.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels
#amsterdam #comfortable #friendly #clean #valueformoney
#hospitality
Simple stays. Real comfort. XO Hotels.
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