The hotel is conveniently located close to the train line, which is a great bonus. The reception staff are friendly, and check-in is quick and easy. One thing that could be improved is having a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The hotel is good and the beds are very comfortable. Breakfast is quite good and offers a nice variety. However, the hotel would be absolutely perfect if they provided room slippers, a laundry bag,... See more
Company replied
The hotel staff were really helpful on arrival, guiding us through our self check in. Our room was spacious, modern and clean with fresh linen and towels. The hotel was in a great location for... See more
Company replied
we stayed in this hostel for 3 nights, arrived and checked independently, if there are problems there is a possibility to do it together with the staff. the room was a quadruple, very large and comfor... See more
Company replied
Company details
About XO HOTELS AMSTERDAM
Written by the company
XO Hotels Amsterdam 🛏️
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels
🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels
🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels
🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels
🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels
🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels
Contact info
Molenwerf 1, 1014 AG , Amsterdam, Netherlands
- 0202629263
- info@xohotels.com
- xohotels.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is definitely my favourite place…
This is definitely my favourite place to stay in Amsterdam. The hotel is very nice, comfortable and welcoming, wtih a very kindly hlelpful staff.
I also really love the location. It is very close to the metro, so getting around Amsterdam is easy, but at the same time the hotel is in a green, quiet and relaxing area, which I really appreciate after a busy working day. Breakfast is also very good, with a nice selection and everything you need. I have stayed here several times and I am always happy to come back. It remains my first choice whenever I visit Amsterdam.
September 11, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Fiore,
Thank you for your wonderful review. We’re delighted that this is your favourite place to stay in Amsterdam and that you find the hotel very nice, comfortable and welcoming, with very kind and helpful staff.
We’re also glad you love the location: very close to the metro so getting around Amsterdam is easy, yet in a green, quiet and relaxing area that you appreciate after a busy working day. It’s great to hear that the breakfast is very good, with a nice selection and everything you need, and that you have stayed here several times and are always happy to come back as your first choice whenever you visit Amsterdam.
Across our hotels in Amsterdam, we aim for simple stays with real comfort and reliable service. For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Advertisement
Great location
Great location, great staff, good facilities. Breakfast can be improved.
September 11, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
George,
Thank you for your review. We’re glad you enjoyed the great location, great staff and good facilities.
We appreciate your note that breakfast can be improved; our reception is open 24 hours a day, and sharing specifics during your stay helps us adjust offerings and service right away. Across our hotels in Amsterdam, we continuously review breakfast quality and variety to better match guest expectations.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Bad location in the middle of nowhere
Bad location in the middle of nowhere, smelly room, overvrowded room so you couldn‘t really move. Breakfaat tables were just be refreshed when breakfast was over so at 10 there still was the stuff from guys who had breakfast 3hours earlier. Never again
September 10, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Max,
Thank you for your feedback, and we’re sorry your stay fell so far short of expectations. We understand that a bad location in the middle of nowhere, a smelly room, an overcrowded room where you couldn’t really move, and breakfast tables that were only refreshed after breakfast was over (so at 10 there was still stuff from guests who had breakfast three hours earlier) made for a very disappointing experience.
Our reception is open 24 hours a day, and reporting these issues immediately allows us to investigate, clean or change the room, and adjust breakfast service in real time. Across our hotels in Amsterdam, we continuously review location information, room layouts and housekeeping timing to keep stays comfortable and reliable.
If you’re open to it, please share your reservation details (name and dates) with us at info@xohotels.com or call +31 (0)20 262 9263 so we can look into this internally and follow up personally. For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Good location but not worth the money
Good location, but unfortunately the stay was not worth the high price.
The room was dim and not very clean, with a strong moldy smell. The air conditioning broke down in the middle of the night, and there was also water leakage. Not very luggage-friendly either, especially with big suitcases.
Good location, but overall definitely not worth the money paid.Very disappointed!
September 10, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
XJ,
Thank you for sharing your experience, and we’re sorry your stay did not meet expectations given the high price. We understand that a dim, not very clean room with a strong moldy smell, air conditioning that broke down in the middle of the night, water leakage, and a layout that isn’t very luggage‑friendly (especially with big suitcases) made for a disappointing stay despite the good location.
Our reception is open 24 hours a day, and reporting these issues immediately allows us to send maintenance, arrange deep cleaning, or move you to another room right away. Across our hotels in Amsterdam, we continuously review room condition and housekeeping standards to ensure comfort matches the price.
If you’re open to it, please share your reservation details (name and dates) with us at info@xohotels.com or call +31 (0)20 262 9263 so we can investigate internally and follow up personally. For future stays, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Excellent stay
Friendly and efficient service. Excellent wifi in rooms and lobby. Clean and spatious rooms with new bathroom furniture. Near bus and tram stops, restaurants, markets. A very good value for money!
September 10, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Giovanni Vitiello,
Thank you for your review. We’re glad you experienced friendly and efficient service, excellent Wi‑Fi in rooms and lobby, and clean, spacious rooms with new bathroom furniture. Being near bus and tram stops, restaurants and markets makes everyday errands and exploring easy, and we’re happy you consider it a very good value for money.
Across our hotels in Amsterdam, we aim for simple stays with real comfort and reliable service. For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Advertisement
It was ok
The hotel is easily accessible by public transportation and is located in a quiet area. The staff at check-in were very friendly and helpful. The room was well-maintained. Unfortunately, the air conditioning couldn’t be turned off at night. The constant noise is annoying. One of the two elevators was out of order, and it didn’t seem like they were working on it. It’s a shame that the bar isn’t staffed in the evenings. Instead, you can buy drinks and snacks at a self-service counter. Warning: Very expensive! It’s better to shop at the supermarket across the street beforehand.
Breakfast was okay. Unfortunately, there was no fruit salad—just whole fruits that you had to cut up yourself.
The glass door to the bathroom, which doesn’t lock, doesn’t exactly promote privacy.
For the price, I had expected a slightly higher standard.
September 13, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Mirjam Gehrke,
Thank you for your detailed feedback. We’re glad you found the hotel easily accessible by public transportation and located in a quiet area, and that the staff at check-in were very friendly and helpful. It’s also positive to hear that the room was well-maintained.
We’re sorry about the air conditioning that couldn’t be turned off at night and the constant noise this caused; our reception is open 24 hours a day, and reporting this immediately allows us to check the unit, adjust settings or, if needed, move you to another room. We also note your comment that one of the two elevators was out of order and it didn’t seem like work was underway; we will follow up with maintenance to ensure timely repairs. Regarding the bar not being staffed in the evenings and the self-service counter being very expensive, we appreciate your warning that it’s better to shop at the supermarket across the street beforehand.
For breakfast, we’re glad it was okay overall, and we’ve noted your point that there was no fruit salad—just whole fruits to cut up yourself. We also take your comment about the glass door to the bathroom, which doesn’t lock and doesn’t promote privacy, seriously. Across our hotels in Amsterdam, we continuously review room features and service levels to match expectations for the price.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Comfortable rooms
Comfortable rooms. Helpful staff. Good location near a tram stop
September 12, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Mr John Mchale,
Thank you for your review. We’re glad you found the rooms comfortable, the staff helpful, and the location good near a tram stop.
Across our hotels in Amsterdam, we aim for simple stays with real comfort and reliable service. For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Great location
Great location, friendly and helpful staff, clean and tidy rooms/lobby areas. Breakfast had variety and was worth the price. Beds were comfy! Staying again in January.
September 11, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Ashley,
Thank you for your kind review. We’re glad you enjoyed the great location, friendly and helpful staff, and clean, tidy rooms and lobby areas. It’s also great to hear that the breakfast had variety and was worth the price, and that the beds were comfy.
We’re happy you’ll be staying again in January. Across our hotels in Amsterdam, we aim for simple stays with real comfort and reliable service. For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
good locations
The hotel is conveniently located close to the train line, which is a great bonus. The reception staff are friendly, and check-in is quick and easy.
One thing that could be improved is having a separate kettle in the room rather than relying on the coffee machine for boiling water. Not everyone enjoys the taste of coffee-flavoured water when making tea!
The room we stayed in also had a strange smell, which I believe may have been coming from the toilet drain/pipe. I also noticed some water on the tiles near the urinal, so this may be something worth checking.
Overall, we enjoyed our stay and would recommend this hotel to others.
August 29, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
JC,
Thank you for your review and recommendations. We’re glad you found the hotel conveniently located close to the train line, that the reception staff are friendly, and that check-in is quick and easy.
We appreciate your suggestion about having a separate kettle in the room rather than relying on the coffee machine for boiling water; not everyone enjoys the taste of coffee-flavoured water when making tea. We also take your note about the room’s strange smell—possibly from the toilet drain/pipe—and the water on the tiles near the urinal seriously. Our reception is open 24 hours a day, and reporting this during your stay allows us to investigate immediately, arrange maintenance or deep cleaning, and, if needed, move you to another room.
Across our hotels in Amsterdam, we aim for simple stays with real comfort and reliable service. For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Advertisement
I prepaid $450 for one night for this…
I prepaid $450 for one night for this room. For that price, I expected luxury. The room was basic. My expensive booking didn't even include breakfast. The lobby was not that of a fancy hotel, it didn't even have ramps for your luggage (only steps).
My room was on the ground floor around the corner from the front desk. The child center across the street was very noise. My windows were frosted (for privacy), but it prevented a view of the street.
The room was extremely basic. The bathroom door did not open very much because it hit the bed. The air conditioner would not cool the room adequately. The plug above the bed could not be used because it was behind a pillow. No amenities were provided. There were water stains on the ceiling and marks on the walls. A separate tea kettle was not provided, and only two tea bags were in the room.
I can't possibly understand the high reviews written for this basic hotel or how it has a hotel star rating of more than two.
During this trip, I stayed in luxury hotels that were half the price of this one. This is a budget hotel at best, with a high price of a luxury resort. I wanted a nice room for the final night of my trip, and I ended up with the trashiest one and couldn't wait to leave.
September 11, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Valerie,
Thank you for sharing your feedback.
We are sorry to hear that your stay did not meet your expectations.
We would, however, like to clarify that the hotel you booked is one of our 3-star properties. We do not market or position ourselves as a luxury hotel, and our facilities, services, and room categories are designed to reflect the standards of a 3-star hotel.
The rate paid for your stay was determined by market demand at the time of booking. Your reservation took place during one of the busiest weekends of the year in Amsterdam, with a major congress and several large events taking place in the city. As is common throughout the hospitality industry, hotel prices fluctuate based on demand, availability, and booking period. The price paid therefore reflects the exceptional demand for accommodation in Amsterdam during that specific weekend and should not be interpreted as an indication that the hotel is marketed as a luxury property.
We also note that the room provided was consistent with the room type and facilities advertised at the time of booking. Breakfast, when not included in the selected rate, is offered as an optional extra and is clearly indicated during the reservation process.
We regret that the hotel did not match the expectations you had for the final night of your trip. At the same time, we believe it is important to distinguish between the price paid during a high-demand period and the category of hotel that was booked.
Thank you again for your feedback. We appreciate you taking the time to share your experience and wish you safe and pleasant travels in the future.
Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.
everything very good
everything very good, except the mid-stay room cleaning. But considering we were the ones making a mess, it's acceptable.
September 1, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
nicole,
Thank you for your review. We’re glad everything was very good overall. We appreciate your note about the mid-stay room cleaning.
Across our hotels in Amsterdam, we aim for simple stays with real comfort and reliable service. For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
I really enjoyed staying at Hotel…
I really enjoyed staying at Hotel Artemis hotel last week, the staff are lovely especially the receptionist great customer service. The breakfast was really nice I’ll give it as 10/10. The room is nice but the floor is a bit dirty and needs deep cleaning.
September 3, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Giovanna Zakanda,
Thank you for your kind review of Hotel Artemis. We’re glad you really enjoyed your stay last week, found the staff lovely (especially the receptionist with great customer service), and rated the breakfast 10/10.
We appreciate your note that the room was nice but the floor was a bit dirty and needs deep cleaning. Our reception is open 24 hours a day, and reporting this during your stay allows us to arrange immediate deep cleaning or, if needed, move you to another room. Across our hotels in Amsterdam, we continuously review housekeeping standards to keep stays comfortable and reliable.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
XO Park West - convenient and comforable
Very nice hotel (XO Park West) right by a tram stop which goes to Sloterdijk station one way (one stop, or an easy walk) and into the city the other way. The room was big enough for the two of us, beds were comfortable if a little higher than average and the bathroom well fitted out. We didn't try the breakfast. The reception staff when checking in were friendly and professional. There are a few restaurants as well as a Lidl very nearby. I would stay at this XO again and based on my experience would be happy to use another of their hotels in the future.
September 11, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Lesley,
Thank you for your kind review of XO Hotels. We’re glad you found the hotel very nice and right by a tram stop that goes to Sloterdijk station one way (one stop, or an easy walk) and into the city the other way. It’s also great to hear that the room was big enough for two, the beds were comfortable (if a little higher than average), the bathroom was well fitted out, and that the reception staff checking you in were friendly and professional. Having a few restaurants as well as a Lidl very nearby makes everyday errands and meals easy.
We’re happy that you would stay at this XO again and, based on your experience, would be happy to use another of our hotels in the future. Across our hotels in Amsterdam, we aim for simple stays with real comfort and reliable service.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Advertisement
Tiny room
Tiny room.
We could hear the sound of the toilets flashing from the rooms of the upper floors
September 11, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Dinos Papas,
Thank you for your feedback. We’re sorry to hear that your room felt tiny and that you could hear the sound of toilets flushing from the rooms on the upper floors.
Our reception is open 24 hours a day, and reporting this during your stay allows us to investigate immediately, check plumbing and sound insulation, and, if needed, move you to another room. Across our hotels in Amsterdam, we continuously review room layouts and maintenance to keep stays comfortable and reliable.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
All you need in a convenient location
Check in and out was super simple, staff were friendly and appreciated that you could easily opt out of having the room cleaned where it wasn’t needed for such a short stay - the room and bathroom was clean and spacious, location was easy to get to via tram or bus, or only an hour walk into the more central part of Amsterdam.
Surprisingly quiet as well which was much needed after long days exploring!
September 6, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Vicky Willison,
Thank you for your kind review. We’re glad check-in and check-out were super simple, the staff were friendly, and that you appreciated the option to easily opt out of having the room cleaned when it wasn’t needed for such a short stay. It’s also great to hear that the room and bathroom were clean and spacious, the location was easy to reach via tram or bus (or about an hour’s walk into the more central part of Amsterdam), and that the stay was surprisingly quiet after long days exploring.
Across our hotels in Amsterdam, we aim for simple stays with real comfort and reliable service. For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Large spacious room
Large spacious room with very comfortable bed, smart TV. Clean room and bathroom. Helpful friendly staff.
September 10, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Unhappy customer,
Thank you for your review. We’re glad you enjoyed a large, spacious room with a very comfortable bed and a smart TV, and that both the room and bathroom were clean. It’s also great to hear that the staff were helpful and friendly.
Across our hotels in Amsterdam, we focus on simple stays with real comfort and reliable service. For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Fantastic hotel very clean and modern
Fantastic hotel very close to excellent transport links. Convenient for airport and city centre.
Couple of minutes walk from supermarket.
Walked into city from here. Area peaceful and quiet.
Room and hotel spotless and the staff spoke English.
Outside of building drab but modern interior. Definitely recommend.
August 31, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Sr,
Thank you for your recommendation. We’re glad you found the hotel fantastic and very close to excellent transport links, convenient for both the airport and the city centre, with a supermarket just a couple of minutes’ walk away. It’s also great to hear that you could walk into the city from here, that the area felt peaceful and quiet, and that the room and hotel were spotless with staff who spoke English.
We appreciate your note that the outside of the building is drab while the interior is modern; we focus on delivering a comfortable, reliable stay inside, even when the façade is more understated. Across our hotels in Amsterdam, we aim for simple stays with real comfort and good value.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Advertisement
Breakfast is terrific, beds excellent, quiet
Breakfast is terrific, beds are great. Rooms in general are very quiet. They need better window blinds. They are difficult to operate or are often non-functioning.
September 9, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Richard Scruggs,
Thank you for your review. We’re glad you found the breakfast terrific, the beds great, and the rooms in general very quiet.
We appreciate your note about the window blinds being difficult to operate or often non-functioning. Our reception is open 24 hours a day, and reporting this during your stay allows us to send maintenance right away or, if needed, move you to another room. Across our hotels in Amsterdam, we continuously review room features to keep stays comfortable and reliable.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Well, my experience wasn't any better because of two employees.
As highlights, I would point out their back-office work—since they handled my written requests before I arrived—as well as the check-in process with a very attentive receptionist, the lovely room with comfortable beds, and the value for money. I would also like to highlight the Asian receptionists, who were fantastic in handling my questions.
The worst part of the hotel was the poor maintenance of the facilities; one elevator wasn't working, and the building was generally neglected. I must specifically highlight the deplorable way two staff members treated guests. There was a Black receptionist working the morning shift; while he is very professional, whenever I asked him something, I had to be quick because he would cut the conversation short. I told him the hand soap wasn't working, but when I returned that evening, it hadn't been replaced. He was annoyed by my questions and laughed at me when I asked if there was any alternative to taking a taxi on the day of the transport strike. On the day of checkout, it was 10:00 AM; he pointed out that checkout wasn't until 11:00 AM but then asked if I was checking out right then. He clearly wanted me to leave the hotel. You aren't cut out for reception work, even if you are very good at back-office tasks.Another really unpleasant thing about this receptionist was that when we were leaving, I waved to him, but he lowered his head to avoid acknowledging me. Your behavior as a receptionist was appalling.
However, the absolute worst customer service I have ever seen in a hotel came from the older Dutch waiter during our final breakfast. He works hard, but he is a disaster when it comes to dealing with guests. Yesterday morning, he approached me and rudely told me not to even think about leaving food on my plate or having so many plates on the table, claiming it created too much work for him. Why do you work there, then? Do you realize I am a customer and that you have a job thanks to customers like me? You have no right to disrespect me by rudely telling me not to leave food on the table. The sweet items were terrible, and I simply didn't want to drink the coffee I’d left—end of story. If you are going to criticize a customer, remember that they are the one paying your salary and you owe them respect. You lack the manners and social graces required for a public-facing role.
I am a hotel front office manager, and I could write this review on TripAdvisor, Google, or even social media—or report it to the hotel in my own country—to complain about this horrible experience with these two employees. I won't do that, as I don't want to escalate the matter further, but I am documenting my experience here on your website for the record.
September 7, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
Sebastian Holgado,
Thank you for taking the time to share such a detailed account of your stay. We’re glad to hear that our back-office work handling your written requests before arrival, the check-in process with a very attentive receptionist, the lovely room with comfortable beds, and the overall value for money stood out positively. We also appreciate your kind words about the Asian receptionists, who were fantastic in handling your questions.
We are truly sorry that two specific interactions overshadowed your experience. Regarding the morning-shift receptionist you describe as very professional but sometimes cutting conversations short: we take your examples seriously (the hand soap not being replaced after you reported it, the reaction to your question about alternatives to taking a taxi on the day of the transport strike, the checkout timing exchange at 10:00 AM, and not acknowledging your wave on departure). Our reception is open 24 hours a day, and we expect every guest to feel welcome to ask questions and receive prompt follow-up; we will review this with the team and reinforce how we handle requests, timing, and farewells.
Concerning the older Dutch waiter during your final breakfast, we are alarmed by your description of being told not to leave food on your plate or have several plates on the table because it “created too much work,” and the tone you experienced. That is not the standard we set for guest interactions. We will address this immediately with the breakfast team to ensure respectful, courteous service at all times.
Across our hotels in Amsterdam, we aim for simple stays with real comfort, and your feedback helps us improve.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
Friendly and helpful staff
Friendly and helpful staff. Rooms comfortable. Breakfast good.
Tram stop right outside was great. Locale nearby has all you need.
Will definitely stay again
September 7, 2026
Unprompted review
Reply from XO HOTELS AMSTERDAM
GORDON BROWN,
Thank you for your kind review. We're glad you found our staff friendly and helpful, the rooms comfortable, and the breakfast good. The tram stop right outside and a local neighbourhood with all you need make it easy to explore Amsterdam and settle in quickly.
We're happy to hear that you will definitely stay again. Across our hotels in Amsterdam, friendly service, comfortable rooms and convenient locations are the foundation of a reliable stay.
For your next visit, guests who book directly via xohotels.com receive benefits such as a 10% discount, city tax included, direct contact with the hotel, and the first hour of late check-out free of charge.
Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)20 262 9263
xohotels.com
#xohotels #amsterdam #bookdirect #comfortable #friendly #clean #valueformoney #hospitality
Simple stays. Real comfort. XO Hotels.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.