Xoxo Mobile Reviews 

No customer service, app is a pain, overall terrible experience, dont do this to yourself

THIS IS A SCAM COMPANY, TRY TO AVOID NOT BECAUSE OF THE CHEAP PACKAGE,
VERY BAD CUSTOMER SERVICE. NOT RESPONDSIVE AT ALL.
NO ONE REPLY ON EMAIL

You were right. It is definitely a scam!
Not only that they cannot provide the internet speed they advertise, the support is super unprofessional and on top of all that they terminated my contract and sent me an email with a confirmation for termination and then proceeded to send me invoices. When I called and asked why is this for they said it was a miscommunication and i have to pay if i want to have my contract terminated.
Under any circumstances please do not use the services that xoxo mobile provide

Be very careful! They steal and stick you abos you have no idea about.
I have monthly regular abo for many years. From August they refuse to send me Rechnung via email which is illegal.
Now today from nowhere i receive an sms i will be charged 5 euros/ week for an abo I have no idea about. Never signed never saw it i dont have the app so they basically fraude and do abos in your name. When I called the so called customer agent put down the phone and told me to call police if I want bec she doesn't care. They blocked my account email( foxes as i cant contact from different one). So be very careful: they are completely fraude. Ah and she said ofc they will charge me for an abo I never did and have absolutely no idea what is even about. When I asked where is the confirmation for this abo I did ? She put down the phone! So now we called the police and opened a legal inquiry but avoid. FRAUDULENT " COMPANY "

The most rude and unhelpful customer service of all time. Had internet problems and they could not care any less. Resignation from them done luckily, and NEVER again.

Very poor customer service. I have been a customer for more than 5 years, and I haven't been able to reach anyone after sending multiple emails over the past 7 months about not having any reception anywhere. I can’t do anything. Finally, I received an email asking if my issue was still relevant, and I replied, yes. The response I got was, "You can buy a new SIM card."
Very rude, and although I addressed them formally, I received an informal response saying, "You can buy a new SIM card."

hey charge you for speed that they can not provide

I'm a customer now for multiple years, never reached full speed, but I was fine with having about 40-60Mbit, but for roughly 2 weeks now my internet speed dropped to about 4Mbit, I wrote the support 3 times and still no reply. Their network is completely overloaded, they know it and still charge 100% while providing 1/20 of the speed. I tried it on different locations, with different devices, everywhere it's the same issue. Terminating the contract with the end of the month. Issues can happen but 0 support is a no go, not reliable, no more trust.

They blocked my account due to a delayed payment. After paying them, they still blocked my account. Due to the loss of access to the phone & SMS & login on their website, I can only contact them by email, which they don't apply at all.

Worst customer service I've ever experienced. First I tried to call 5 times their customer service and was put on hold for 15+ minutes and then hung up on without talking to anybody. Manuel was extremely unfriendly and was just unwilling to listen to my concerns and was constantly trying to blame me. He was also constantly interrupting me even though I was making the effort to speak german (which is not my first language) and when I asked him why he was being so unfriendly he replied that "he took the time to call me so he doesn't see why he's being unfriendly".
This was a truly awful experience and I can only say I'm happy I resigned my contract with XOXO.

The operator refused to speak English and everything takes days!
I'm sick at home without any internet and they don't respond to my emails.

Absolutely terrible experience. Do not trust this company. You receive the box, but no internet at all. If you're a visiting student in Vienna, do not fall for their student-friendly image. They provide NO customer service whatsoever, you cannot reach them over the phone and they don't reply to your emails. As other reviewers mentioned, it all stinks of a scam!

The worst customer service. There is no physical location to go to to solve issue. It takes ages to get someone on the phone and when I finally get someone they do not speak English, are not able to get someone who speaks English a then hung up on me.

They are cheap yeah.. But the roaming bearly works abroad. I do not recommend