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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, most reviewers were let down by their experience overall. People experienced massive delivery delays, reporting that their parcels remained stuck at local storage hubs for many days without showing any visible tracking movement whatsoever. Consumers also complained about inaccurate delivery updates, where it was reported that the delivery address was incorrect or the customer was simply unavailable. Some reviewers were not happy with customer support, stating that communication channels were completely unresponsive and provided only unhelpful automated replies on phone and email. Reviewers additionally pointed out that delivery staff members were often very rude and unprofessional when handling dropped packages or general inquiries.

What people talk about most

Delivery service

Consumers express deep dissatisfaction regarding the delivery service, frequently reporting severe delays,... See more

Service

Clients share negative opinions on service, reporting major delivery delays, unhelpful agents, and concerns... See more

Customer service

People report negative experiences with customer service because support lines are unresponsive and automated... See more

Order

Users describe negative interactions with order fulfillment, highlighting severe delivery delays and... See more

Staff

Reviewers highlight negative aspects of staff, frequently pointing out unprofessional behavior and rude... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I registered on their website to handle my regular shipments but they lost it and started making fake promises when I raised escalation. There is no contact number to get in touch with customer care a... See more

Rated 1 out of 5 stars

One of my online delivery pickup was not picked up for almost 10 days after booking. Five times they were out for pickup the same day they would cancel as customer asked for later pickup. When I conta... See more

Rated 1 out of 5 stars

Xpressbees is the worst logistics service company. They have been troubling me for the past three days for a prepaid delivery. Their boys mark it as ‘customer wanted future delivery’ without me asking... See more

Rated 1 out of 5 stars

I used to think DTDC had bad service, but they are not even bad. And then I came across Xpressbees. So far, I have received only 2 parcels from this courier service, and both were compromise... See more


1.0

Bad

TrustScore 1 out of 5

964 reviews

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1-star

No history of asking for reviews

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1.0

All reviews

(964)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad service

Very bad service. Their portals will not get updated in real time. Their support team won't response on time. We will be helpless with our orders when customers ask.

August 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Completely Fraudsters!

Their service is terrible. They will ask you to share a 'non-pickup OTP' without any valid reason and then cancel the return pickup for your parcel themselves. These people are fraudsters.

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

Fake "delivery failed" updates and no way to reach a human

My parcel was marked as a failed delivery attempt on a day I was home the entire time. Nobody called, nobody showed up, nobody buzzed — the attempt simply never happened, but it was logged anyway. I called the delivery agent, who said he would check and get back to me. He never did.

Since then there have been no further attempts, and there is no way to reach an actual human at Xpressbees. The helpline loops through automated menus and the WhatsApp bot just repeats the same status. There is no escalation path for a customer at all.

Logging delivery attempts that didn't happen and then making yourselves unreachable isn't a courier service. The brands who use you end up paying for it. Avoid if you have a choice.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Today I received a text message from…

Today I received a text message from your xpressbees with a otp request and later another sms and call saying that there was a attempt to deliver my order but I wasn’t available and I confirmed that a Reattempt to deliver can be scheduled for future. But I never confirmed anything for rescheduled delivery. I don’t know if it’s a scam. They themselves changing the status or rescheduling delivery date without my consent. Very poor service they should be shutdown and someone should file a case against them.

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Expressbees the Worst Courier Service

Expressbees has to be the worst logistic delivery company that ever existed. Let me tell you my story 20 days before I've ordered couple of shoes from AJIO it was shipped to expressbees. The delivery date was after 3 days. Even after 25 days my delivery never reached my doorstep. At the end the order got canceled without me knowing I ordered those two shoes that are very good offer price and that's a loss for me. Nobody from express bees answered or took responsibility for my shipment. Okay, now the second story after 10 days I ordered one more shipment from Viatera gares Guess what? This order also gets shipped to express bees it's already been one week since I ordered the product. It was supposed to be delivered yesterday. Till now I haven't received the product and there is no update. Where is the product when it is getting delivered? Nothing. I don't know why these companies are tied up with Xpressbees. I might sound like a sadist I don't care I want this company to go bankrupt.

August 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Pathetic service. Multiple scams

Horrible service. The amount of scams that we've encountered because of this pathetic site, I've lost the count at this point. I keep getting messages from the site saying I ordered some Herbicide which I haven't, and they keep calling to deliver this fake parcel to me and asking for money for the same. Despite complaining thrice nothing has changed.
We tried contacting their costumer service only to realise the number they had mentioned on the site didn't even exist.
These delivery sites are a part of some bigger scam. Stay alert.
I would give this service negative stars if I could.

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery service ever!!!

Worst delivery service ever!!!
It takes so much time than other couriers delivery partners why??
And specially in Bomdila, it takes so long even if it's reached near the destination, like the parcel shows in Tezpur for more than 5 days....You guys are sleeping or what
???

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

I am writing to raise a formal…

I am writing to raise a formal complaint regarding my shipment with AWB No. 94391823031857.

The Return to Origin (RTO) for this shipment was initiated over a month ago. However, despite the considerable time that has passed, the shipment has still not been returned or delivered to the origin. This delay is unacceptable and has caused unnecessary inconvenience and potential financial loss.

July 21, 2026
Unprompted review
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Rated 1 out of 5 stars

⭐ 1 Star

⭐ 1 Star

This has been one of the worst delivery experiences I've had.

My package was scheduled for delivery on 18th July, but the tracking status falsely stated that the delivery executive called me and found my address closed. I immediately checked my phone and there was no missed call, no SMS, and no actual delivery attempt.

The delivery was postponed to 20th July, and exactly the same false update appeared again. I stayed home on both scheduled delivery days, expecting the package, but it never arrived.

If there is a genuine delay due to operational or logistics issues, customers should be informed honestly. Posting false delivery attempts is unacceptable and only creates frustration and mistrust. I hope XpressBees takes this feedback seriously, investigates these incidents, and ensures that customers receive accurate tracking information in the future.

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

Worst courier service till now very…

Worst courier service till now very worst …package showing delivered but the package was not received by the concerned person …when I ask this their response is not good and they are telling we can’t do anything now, only within 3days only they can solve it seems …what kind of response is this when the package is collected from the seller this courier service has every right to solve the issue and they have toprove if it’s delivered..now they are telling they are not responsible for this …what is this …please I request everyone don’t go with this type of courier service which doesn’t deliver your product don’t trust them 🙏🏻

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery service they have.

Worst delivery service they have.
I have ordered from meesho and my order is shipped through xpressbees. The delivery agent dose not come to our home and neither they call for parcel it just get cancelled after multiple reschedule .
Pls don't take orde if you can't deliver properly .

July 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Worst Worst!!!!

Worst Worst!!!!
The delivery service needs significant improvement. Deliveries are often delayed, and it is difficult to get a proper response when contacting with the delevery boy. The communication is not always professional, which makes the overall experience disappointing. I hope the company takes the necessary steps to improve its delivery service and customer support.Not deserve for any star 0/5

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad delevery agency!!

Very bad delevery agency!!! I just order something from an website they deliver it to me!!! But the parcel was missing frm the box!!! They told me that they give me the refund but they didn't find my money????

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Shittiest courier delivery service…

Shittiest courier delivery service ever. Had placed an online order that was shipped through Xpressbees. For 3-4 days the parcel has been sitting at their delivery hub. They didn't even deliver on the delivery date. Worst experience. Customer care is of no use. Good luck if your parcel gets shipped through them. Fed up.

July 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Parcel not deliver despite multiple complaints

My parcel was not deliver after a week also and i raise a complaint, despite multiple complaints also they didn’t do anything they , and it’s return to origin without my consent, they didn’t even call me one time and they just write customer not available! I call them mail them so many times still they didn’t take any action. What a very badddddd courier! I’ve never heard and known this kind of bad courier, sorry but i hope something will happen to u too!

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Ajent Miss behaviour, deny to door step delivery & delivered very late

Xpressbees is a very poor logistics company, their company is very slow delivery, Neither do they pick up the call nor do they deliver on time nor do they deliver at the doorstep and they behave very badly. Their behavior is so bad, as if the company belongs to their father and the customers are like dogs to them. This company doesn't deserve a single star.Of all the reviews of this logistics company found on the internet, 99.9% of the people have given it single star. Yet the government is not shutting down this logistics company.I would like to request the government with folded hands that such logistics company should be closed immediately.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

Xpressbee a big fraud mafia

One of the worst delivery company .
Xpressbees falsely marked my shipment as "Customer refused delivery" without making any genuine delivery attempt. This is unacceptable and misleading. I am raising a formal consumer complaint for this false update and poor service. Customers should be cautious.

July 7, 2026
Unprompted review

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