Customer service number 1! And also the application it itself is too convenient and friendly. Been using this app 4yrs ago till now non stop. Highly recommended!!💯💯
Company replied
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See what reviewers are saying
The VPN works brilliantly, one the best available for sure. The customer support seem to be available and very helpful 24 hrs/day. I am so glad I bought this software rather than any other.
Company replied
I am connecting the free internet world from a country with most severe restrictions implemented on internet access. Most VPN services including paid VPN not work or work only for limited time. The on... See more
Company replied
This VPN had one job, to change my location so I could access my work from abroad- it failed. I spent a long time on the live chat function, to which the workers took up to an hour to reply each time... See more
Company replied
Company details
Written by the company
X-VPN offers the best free VPN service to access all sites and hide your online activity. We provide fast and stable connection for iOS, Android, Windows and Mac. We have 8000+ servers on 50+ global locations to unblock your favorite contents, and provide bank-grade encryption methods for you to surf securely and privately. We also follow strict private policy and do not log your online activities.
Contact info
Singapore
- xvpn.io
3.8
Great
164 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
disables your subscription and does not refund
I bought a one-year subscription through Turkey Region, it was a good price, but after 3 months of use, they deactivated my account, and they don't even give a refund, this is a scammer!
November 11, 2024
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
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They ban my account without reason…
They ban my account without reason or explain
And refund.they delet my invoice from my account!!!!
November 2, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Good service or Scam service?!
I used XVPN once three years ago and it was a great service. But unfortunately, a few months ago I bought this service for the second time and two days ago I found out that my service was blocked. When I contacted support, they said that because I bought this service cheaper than the usual price (due to a region change), they blocked the service. This is a big lie. After researching this matter, I found out that this situation has happened to hundreds of other people and that XVPN has blocked hundreds of purchased services. XVPN has turned from a good service into a scam service!
June 18, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Scammer
I bought a subscription, but they closed my account after 9 days and never responded to my request for a refund!
November 3, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Don't trust them
I thought they only removed my subscription with no reason but after I checked recent comments here I saw they started scamming people. I upgraded my account on october 27. after a week I lost my account and they do not even refund my money
November 3, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
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Do not buy they are scammer
After two weeks of my purchase servers speed and quality dropped down as much as possible and after a month they removed my subscription and said I violated their rules which is A LIE. They started to take costumers money and ban them instead of upgrading their servers. Cheap and scammer VPN service
November 2, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Faking terms of use and ban paid accounts without refund
Recently I got a message that I used my account on more than 10 devices ( which this scammer company limited devices to 5 so this thing is not even possible ) and they banned my account ( I was just using my account on 3 devices. the support didnt answer me and after 15 minutes they didnt even reply on my messages. Do not buy this scammer company's subscripton
November 3, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
I lost my premium access with no reason. Scammers
They recently removed my account premium subscription and when I contact them they said its because I didnt buy it in fair price!!!!
Im Argentinian and I bought the subscription with the price they showed me in the app and I paid it and bought it completely legal. and now they banned my account and they dont even refund my money which I paid and I didnt break any rules so they say they dont refund.
November 1, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
Their servers are weak so they are banning account istead of upgrading servers
Yesterday they banned my account without any reason and when I contacted them they said its becuase of account lending or something but i was using only 2 devices out of 5 one of them was my pc and other was my phone but they just keep saying i broke rules. they are scammers dont buy this
October 30, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
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i have this new problem
i have this new problem, ban!!!!! i read this page and now i khow X-VPN is Scammer .
October 30, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
I am also experiencing issues with my…
I am also experiencing issues with my account. Please spread the word so others won’t be deceived by this fraudulent company. Thanks to Trustpilot for helping people become more aware of such scams
October 30, 2024
Unprompted review
Reply from X-VPN
Thank you for bringing your concerns to our attention. Our goal is to provide a reliable and trustworthy service to all our users. If you could reach out to our support team at support@xvpn.io with your account details, we would be more than happy to investigate the issues you’re facing and work towards a resolution.
it is scam now
it is scam now, They banned my account, and when I messaged them, they didn’t respond properly
October 30, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
They are scammers
They are scammers. I am turkish and I bought my 1 year account in turkey region and after 2 month they suspended my account and they said i didnt buy it in fair price and they didnt refund my money either. there are tons of other vpns that they dont scam you. try them out
October 30, 2024
Unprompted review
Reply from X-VPN
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused.
We take all account-related issues seriously and would like to clarify that account restrictions are only applied in cases of detected policy violations (e.g., service abuse or security risks) to protect all users.
If you believe this was an error, please email support@xvpn.io with your account details. Our team will immediately review your case and, if appropriate, reinstate access or process a refund.
We value transparency and are committed to fair resolution for every user. Thank you for holding us accountable—your feedback helps us improve.
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i needed help and i reached out to Samantha
i needed help and i reached out to customer support and Samantha responded and saved me i would leave 1 million stars for her amazing help and her in depth guide to help me work the app
May 28, 2024
Unprompted review
Support team is good
Support team is very patient, kind, respectful, and most importantly helpful
April 13, 2024
Unprompted review
i got very very very fast answer and…
i got very very very fast answer and suport from this app.
and relly they safe and powerfull teams.
solved the issues very fast.
March 31, 2024
Unprompted review
its about 3 years since i subscribed to…
its about 3 years since i subscribed to this vpn provider and used its service on monthly plan which costs me 12$ a month and about 143$ a year,everything was good when i used the service on my iphone and ipad devices but recently i decided to use it on my openwrt router and use one of my 2 remaining connection as my router connection and simply i cant connect to openvpn server on my router because of invalid username and password and the support cant solve my problem.to clarify everything i can connect with multiple other vpns both paid and even free but not with my premium X-VPN account which i paid 12$ a month for three years now.the support dont even know with my account credintals(ovpn config file username and pass)how easily he/she can test a openvpn config file and find out its working or not,i sent my credintals(username and password)multiple time maybe about 10 times but she/he keep saying we dont support openvpn on windows you must install our app.
March 7, 2024
Unprompted review
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I would highly recommend XPN the best!
XPN I would highly recommend the only problem with that is all VPNs are supposed to turn on automatically when the device turns on.
Other than that it’s terrific and what I also like about your VPN versus the other one I had, when I’m out in public and leave my home your VPN still works and that’s what I like about it my other one didn’t thank you😀
December 12, 2023
Unprompted review
I finally got a vpn who I can trust…
I finally got a vpn who I can trust this and the support answerd really quick
January 5, 2024
Unprompted review
It's easy to use
It's easy to use, has servers everywhere for smooth access, seriously tight security, and crazy fast speeds. Affordable too! I Recommend for X-VPN."
December 15, 2023
Unprompted review
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