While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, helpfulness, and professional approach, making complex processes feel easy and understandable. Many people highlight the excellent customer service, noting the clear communication, quick responses, and the supportive nature of the team. Consumers frequently mention the efficiency and ease of the overall service, appreciating how smoothly their needs were handled from start to finish. The user experience is often described as straightforward and reassuring, with many reviewers expressing gratitude for the detailed explanations and guidance provided throughout the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive. Many reviewers highlight the efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the service easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andrew has the patience of a saint, particularly when it comes to explaining LPAs! Nothing is too much trouble, every question we asked was answered clearly, draft documents were emailed to us, a few... See more

Company replied

Rated 5 out of 5 stars

My husband & I had wills & LPAs drawn up & engrossed by Andrew ! He was thorough & very patient, plus sensitive to matters we were concerned about. We highly recommend his services. We are extre... See more

Company replied

Rated 5 out of 5 stars

My partner and I were looking to get our first Will written. With absolutely no idea what to do, Xwills came along and were amazing. We first dealt with Lianne who explained everything to us and was i... See more

Company replied

Rated 5 out of 5 stars

Xwills were professional, courteous, knowledgeable and answered all of my numerous questions with skill and politeness. Andrew was prompt to reply to queries and always with accuracy. Xwills provided... See more

Company replied


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Professional, qualified Will Writing, Estate Planning and Lasting Power of Attorney services with free initial consultation and competitive pricing. Speak to a fully qualified professional about the best way to protect your estate and safeguard your wishes. Members of the Society of Will Writers with £2,000,000 Professional Indemnity Insurance. Our services include: - Wills and trusts - Estate planning - Asset protection - Lasting Powers of Attorney - Probate administration Planning for the future? Xwills.com helps you navigate Wills, Estate Planning and Lasting Power of Attorney with clarity and confidence. Our experienced team recognises that every family is different and creates personalised strategies to protect your assets and your legacy. Why choose Xwills.com? - Expertise: Qualified specialists who tailor your plan to your circumstances and goals. - Personalised solutions: Time is taken to understand your situation and design the right structure for you. - Comprehensive services: Wills, trusts, estate planning, asset protection and LPAs under one roof. - Attention to detail: Every element of your plan is carefully considered for robust protection and peace of mind. - Client-centred approach: Clear explanations, responsive support and ongoing guidance when your needs change.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and speedy service with questions…

Quick and speedy service with questions answered when we had them.

May 21, 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you appreciated our quick and speedy service, and that we were able to answer your questions whenever you had them. Your satisfaction means a lot to us. If you ever need anything in the future, please don’t hesitate to reach out!

Advertisement
Rated 4 out of 5 stars

A simplistic professional solution was…

A simplistic professional solution was provided, helping my family to a satisfactory conclusion.

May 19, 2025
Xwills.com logo

Reply from Xwills.com

Thank you for taking the time to leave your feedback! We're glad to hear that our professional and straightforward approach helped your family reach a satisfactory conclusion. If there’s anything we can do to make your experience even better next time, please let us know. We appreciate your trust and the opportunity to assist you and your family.

Rated 5 out of 5 stars

All phone callls were very quick and…

All phone callls were very quick and helpful information given any query was dealt with very quick

May 1, 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your kind feedback! We're thrilled to hear that your calls were answered quickly and that you found our team helpful and efficient in addressing your queries. Providing prompt and accurate service is very important to us. If you need any further assistance in the future, please don’t hesitate to get in touch. We appreciate your support!

Rated 5 out of 5 stars

Andrew provided a great service

Andrew provided a great service, always helpful and patient in answering any questions. I managed to arrange 3 different services through Andrew which I didn't originally think I could. I would highly recommend this service.

April 18, 2025
Xwills.com logo

Reply from Xwills.com

Thank you so much for your wonderful review! We’re delighted to hear that Andrew was able to assist you with arranging multiple services and that his helpfulness and patience made a positive impression. Your recommendation means a lot to us. If you ever need anything else or have more questions in the future, please don’t hesitate to reach out. Thanks again for choosing us!

Rated 5 out of 5 stars

Fantastic

A very professional, knowledgeable and efficient service.
Andrew took time to explain things I was uncertain about and was quick to answer my questions.

April 16, 2025
Xwills.com logo

Reply from Xwills.com

Thank you for your wonderful review. We're delighted to hear that you found our service professional, knowledgeable, and efficient. It’s great to know that Andrew was able to take the time to explain everything clearly and respond promptly to your questions—providing clarity and support is always our goal. Your feedback is important, and we really appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out

Advertisement
Rated 5 out of 5 stars

Every bit deserving of five stars

Having reached an age where I no longer feel the invulnerability of youth and the need to write a will and testament I put in a search and feel very lucky that it was Andrew that contacted me. We talked through the main points that I wanted leave and he pointed out some I hadn't thought of. Also the the legal requirements that would make it easy for my heirs to deal with.
the process from there on was quick and straightforward. every bit deserving of a five star rating

April 14, 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you so much for your thoughtful review and for sharing your experience. We’re delighted to hear that we were able to guide you through the process, highlight important considerations, and ensure everything was set up smoothly for your peace of mind. Helping clients feel confident and supported as they make these important decisions is always our top priority. If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. Thank you again for your kind words and five-star rating—it truly means a lot to us

Rated 5 out of 5 stars

Very professional

Very kind, helpful, thoughtful and professional cannot fault them. I will recommend them thank you.

April 14, 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you so much for your wonderful feedback! We’re grateful for your kind words and recommendation. It’s fantastic to hear that you found our team kind, helpful, thoughtful, and professional. Your satisfaction means everything to us, and if you ever need any further assistance, please don’t hesitate to reach out. Thank you again for choosing us and for taking the time to share your experience!

Rated 5 out of 5 stars

Andy and lianne were great

Andy and lianne were great, clear helpful and quick to respond, they made everything easy to understand and answered all my questions. Their professionalism and approachable manner made the whole process smooth and stress free, I highly recommend this company to anyone looking for a reliable and supportive service , kind regards Brenda .

April 11, 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that our service met your expectations. Your feedback is greatly appreciated, and we're glad we could provide a positive experience for you.

Rated 5 out of 5 stars

Andy was great supporting for mirror will

Andy was great supporting us with creating a mirror will. Explained everything clearly and made sure we included what we needed. The whole process has been straight forward and easy. Thanks again, Andy

April 11, 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you so much for sharing your kind words! We're thrilled that our service met your expectations. Your feedback means a lot to us, and we're pleased to have been able to deliver a positive experience for you.

Advertisement
Rated 5 out of 5 stars

Very helpful- very straightforward!

Very helpful, very straight forward approach. The service provided was done professionally and easy going.

April 7, 2025
Unprompted review
Xwills.com logo

Reply from Xwills.com

We're truly grateful for your feedback! We're pleased that our service lived up to your standards. Your comments are highly valued, and we're happy to have delivered a satisfying experience for you

Rated 5 out of 5 stars

Will service

I have recently been in touch with Andy and Lianne from this company, the communication and help that I received from them both was outstanding, nothing was too much trouble for them, would highly recommend them thank you regards carol

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Top marks all round!

Andy helped me from beginning to end, he could not of been more patient, supportive and helpful during the whole process, he gave me gentle reminders when I’d inevitably forgotten to do something whilst dealing with family life and was on hand to help me through every step of the way, even if it was just something simple like misunderstanding the wording of a question! I could not of had a better experience, I thoroughly recommend anyone else using this service to do their will and have been telling everyone I know about it!

November 7, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent communication from Andrew…

Excellent communication from Andrew throughout the whole process of preparing my will. Andrew was extremely patient with my long list of questions and amendments and he was very helpful at making everything easy to understand and interpret. Would highly recommend.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Very kind service

Very kind service, and always available if any questions. Lots of flexibility, and great advice.

August 2, 2024
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thanks for the 5 star review, great to hear

Rated 5 out of 5 stars

Excellent and straightforward

Excellence of service from start to finish, all made very straightforward and not blinded by jargon at any stage.
Wills tailored very much to our own specifications and with an ability to alter / update as necessary with ease.
Andy was just great with super communication and everything in order in a timely manner exactly as we’d have hoped.
It’s worth noting that Andy also managed to retain his humour with someone who was 8 months pregnant and a memory to match, something which is to his eternal credit!
We wouldn’t hesitate to recommend the company and would happily do business ourselves again on a future occasion.

April 23, 2024
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thanks for the 5 star review, it's really appreciated

Rated 5 out of 5 stars

Highly recommend

My partner and I recently worked with Andy at xwills to draft our wills, and we couldn't be happier with the experience. From start to finish Andy was professional, knowledgeable and answered all of our questions; guiding us through the process. This was completely done over the phone and via email at times which worked for us, this was important to us as we had just had a baby. Thanks to xwills we now have peace of mind knowing that our will is in place. We highly recommend xwills to anyone looking to draft their will.

April 4, 2024
Unprompted review
Xwills.com logo

Reply from Xwills.com

Thank you so much for taking the time to leave us a 5-star review

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look