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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. Customers frequently praise the helpfulness and kindness of the customer service team, noting their quick responses and effective solutions. Many people are happy with the delivery service, often receiving their products sooner than expected, even for international orders, and appreciate the secure packaging and fresh product quality. Reviewers also highlight the excellent product selection, finding rare or specific items not available elsewhere. However, some people were dissatisfied with their order experience, mentioning issues with delayed shipments, lack of tracking information, or items arriving damaged due to poor packaging. A few customers also reported problems with order fulfillment, where products were sold despite not being in stock, leading to further delays and communication issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

Users describe positive interactions with product. Many customers praise the product quality, noting items... See more

Order

Consumers have mixed experiences with ordering. Many customers praise the ease of ordering, quick dispatch,... See more

Customer service

Reviewers consistently express satisfaction with customer service. Many consumers highlight the fast,... See more

Service

People report positive experiences with service. Customers consistently praise the exceptional service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was the communication throughout the purchase, updating me on the shipping status, the price was phenominal, and speed of which they shipped the item, will make me a return buyer should ever the op... See more

Rated 5 out of 5 stars

Order something a week or so before Christmas.. the package was real late arriving but I live in America so I totally understood this delay could happen especially so close to the holidays. I got in t... See more

Rated 5 out of 5 stars

I found this shop by chance and it was the only place I could find a certain rare, nerdy item I wanted. Payment was easy, no shipping costs and no custom fee, despite shipping from the UK to the E... See more

Company replied

Rated 5 out of 5 stars

I ordered British product that is not available in Canada on December 27th. It was idespatched via International Royal Mail on December 29th. I was kept advised on shipping progress every other day. P... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Great Site, Great Service, Item Great Quality

Items arrived in perfect condition. One star less because of the long time waiting for delivery. I order from other companies in the UK and it never took as long as yachew needed. But everything else is perfect. Service, quality, website. I like Yachew

December 18, 2023
Rated 4 out of 5 stars

Excellent service and communication

My son’s girlfriend wanted a difficult to find Funko Pop for Christmas. Not only did Yachew have it in stock, but at a reasonable price too.
I was wary as I had never heard of Yachew before. And I thought my fears were confirmed when it got to the estimated delivery date and my order wasn’t dispatched. But my email query was quickly answered and the item arrived a few days later. One very happy son and girlfriend!

December 20, 2023
Unprompted review
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Rated 1 out of 5 stars

Purchased the game

Purchased the game - Hues & Cues, for Christmas. Received sealed - no apparent issues. However, on opening the box noted the board was twisted and on reading instructions soon discovered much of the contents was missing.....! Forced to play another game. Currently waiting for a response for refund!!

December 26, 2023
Unprompted review
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Rated 1 out of 5 stars

Really slow dispatch

Really slow dispatch. Finally turns up. Heavy board game and a thin box with almost no packaging. The game was damaged and still waiting to hear back about getting a refund. This was our first order from yachew and looks like the last too.

November 10, 2023
Unprompted review
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Rated 1 out of 5 stars

Unfortunately it never arrived

Unfortunately it never arrived. I reached out to ask about it. No response. Reached out again they asked me to wait a week. I did. Still did not arrive. I reached out several times over the next few weeks. No response.

August 21, 2023
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Rated 5 out of 5 stars

Brilliant

Brilliant. Got very hard to find funko at a very good price.
When emailed to ask questions, I recieved very quick replies. So helpful. Will definitely use again.
Thank you

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company, products service

An excellent company offering the type of service that few seem to these days. Speedy delivery, great communications, friendly staff, and products as described (and very competitively priced too). Overall, a positive experience and I will use Yachew again in the near future.

October 16, 2023
Unprompted review

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