Yappy.com Reviews 3,815

Good communication. Excellent product quality and personalisation was superb. Delivered well within specified time. Definitely will buy from them again.

Lovely, quality products, very impressed and speedy delivery. Thank you very much

My Daughter really loved her personalised pet blanket
Thank You

Sids search and find book was a great success at Christmas
All family and friends enjoyed following hie escapades
Highly recommend this book
Well done Yappy.com

Subject: Disappointed with Lack of Small Bowls and Inconvenience of Website

To Whom It May Concern,

I am writing to express my extreme disappointment with my recent experience trying to purchase bowls from your company. I must say that the recent experience has left me feeling frustrated and disheartened.

I recently visited your website with the intention of purchasing a set of small personalised bowls for my two Westies. However, to my dismay, I discovered that there were no size small bowls available in stock. This was highly disappointing.

To make matters worse, I found the process of trying to identify which sizes were available to be incredibly frustrating. Your website does not allow customers to filter products by size, meaning that I had to click on each individual bowl to check its size. This not only wasted a significant amount of my time, but it also made the shopping experience unnecessarily complicated and tedious.

After spending a considerable amount of time navigating your website, I finally resorted to contacting your customer service team for assistance. Regrettably, the response I received was a generic message stating that you are “working with your suppliers to replenish stock.” This response did little to address my concerns or provide a timeframe for when the small bowls might be available again.

I am left wondering how a company of your stature could be facing a shortage of bowls, and why the website lacks a basic feature to filter products by size. As a customer, I expect to have a seamless and straightforward shopping experience, and this recent experience fell far short of my expectations; for being a personalised service.

Furthermore, the lack of small bowls in stock reflects poorly on the variety and choices offered. I have come to expect a wide selection of products from your brand, and I was deeply disappointed to find such a limited availability of the items I was seeking.

In light of these issues, I am left feeling let down and dissatisfied with my experience. I had hoped for a simple and efficient process of purchasing small bowls, but instead, I encountered a series of obstacles that left me feeling frustrated and disenchanted.

I sincerely hope that you will take my feedback into consideration and work towards improving the availability of products on your website, as well as implementing features that will enhance the customer experience. I value your brand and have been a loyal customer, but I cannot overlook the shortcomings that I encountered during this recent experience.

I trust that you will take the necessary steps to address these issues.

I bought some gifts for Christmas again this year, the products and service are brilliant.
Very quick delivery even on personalized goods. Animals are a family member and to see them opening gifts is second to none.
Giving a gift to a friend with a new puppy is second to none. Let's make people and pet's happy. Well done to the Yappy team. 👍

A nice and user friendly website with a bit of a personal touch. There is a good variety of items to choose from of great quality and reasonable prices. I have bought several personalised items from Yappy and am more than happy with all. Great attention to detail is given for all purchases which are always delivered in good time. I would not hesitate to recommend them for a unique and personal service at a reasonable price.

I purchased 4 items as gifts and the recipients loved them. Great quality, nicely presented and timely delivery. Would highly recommend 😊

Wonderful gifts - have bought many things for my own family’s dogs in the past. This time, I ordered tea towels for a friend that were personalised with her pup. So sweet! Website is easy to use, delivery is swift, and the products are fabulous!

“Excellent site with great options and such fun ideas. Being able to match up a face to that of our dog was brilliant. We ordered a book which was personalised and the beautiful hardback came in a high-quality presentation box making the present even better for the recipient. We all loved it. ”

I have had a number of goodies from Yappy and they have always been excellent quality - latest a personalised notebook. I always look there first for new gift ideas

Arrived within time frame given. Mug and book good quality and made my brother laugh.

Very Happy yappy thank you all the products I have bought from you have been 💯 just brilliant. Cards calendars and throws also my ROXANNE dog bowl wonderful. Thank you so much . Keep up the brilliant work you do to keep our pets happy 😊 xx

Great book! The quality of the book was excellent and the picture of Gus was spot on! My daughter had fun searching through all the pictures to try to find Gus. And the added bonus of the answers to where Gus was hiding was great. As usual, Yappy didn't disappoint.

We are really disappointed. Our Dog should have been in the puzzle but sadly was not. This was brought as a gift for my wife for Christmas.
There is no contact phone number to communicate with the company that we can find either.
We have emailed the company who are not open now until after the New Year and await their response

I have been ordering from Yappy for a few years now for a number of my pups. The delivery is always quick & the products & cards are excellent quality. I love the fact you can choose the dog breed & even different features. The gifts can either be for your dog or cat or the owner which is very personal. This is a must site for pet owners.

Great product, arrived very quickly.
Would certainly recommend.

Arrived in good time, well packaged and was much appreciated by my grandchildren.

I purchased the “Where’s (your dogs name)” book for my partner for Christmas - was jealous it wasn’t for me when it arrived! Brilliant quality and a great personalised gift.
I had a few queries about my order before it arrived and Rhian from the team at Yappy was so polite and helpful which was really appreciated.
I wouldn’t hesitate to recommend Yappy!

I first bought a personalised book for my husband who loved it that I had to buy the other book . I love the personalised cat bowls and my cat adores his , bought one for my niece who can’t stop raving about the bowl. The personalised stuff is amazing.