I'm trying to return an item and the supplier uses UPS , that's fine but UPS gave me a Yeep locker drop off. First time user of Yeep. Very unimpressed!! Scanner on lockers unable to read the parcel... See more
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Based on these reviews
I wish I had checked these reviews before using a Yeep locker. I dropped off 3 DPD Vinted parcels and received no confirmation and they didn’t show as shipped on the Vinted or DPD tracking. I emailed... See more
Too many issues to waste much time describing. In summary, lockers are filled with multiple deliveries (not for same person) ; app doesn't work at all; can't access chatbots; no-one answers the phone... See more
Company replied
AVOID AT ALL COSTS! This was my first time dropping off Vinted Parcels to these Lockers, dropped off on 24th February and DPD still haven’t collected. DPD are saying they can’t access the lockers at... See more
Company replied
Company details
Written by the company
Yeep! is a shared parcel locker network used by major delivery companies to offer a convenient alternative to home delivery. When you choose a locker delivery or return option, your carrier, such as DPD or UPS, manages your parcel, including shipping, tracking and notifications. Yeep! provides the locker infrastructure — a secure place for parcels to be collected or returned — and you collect or return your parcel using a 6 digit PIN or QR code at a time that suits you. Please note: Yeep! does not deliver parcels or manage shipments directly. If you need help with tracking, delays, or missing items, your carrier is usually best placed to assist. What makes Yeep! different is that we operate a carrier-neutral locker network used by multiple delivery companies. Our lockers are 100% battery- and solar-powered, designed for lower environmental impact, and our rapidly growing UK network is focused on making parcel collection and returns more flexible. In simple terms, the carrier delivers and manages the parcel, Yeep! provides the locker, and the customer collects or returns it. We’re proud to support a more flexible and sustainable way to send, collect and return parcels.
Contact info
United Kingdom
- generalenquiries@yeeplockers.com
- yeeplockers.com
1.3
Bad
279 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Parcel Gone. No Help. Unsafe Locker!
I used a YEEP locker in Erdington, Birmingham (B23) to drop off a parcel sold through Vinted using their QR code system.
The parcel was placed inside the locker properly and the door was fully closed. There were no warnings or error messages on the screen. I left assuming everything had gone through correctly.
The tracking never updated.
The parcel was never collected.
The buyer was automatically refunded by Vinted, and I’ve been left without my parcel and without payment.
I contacted DPD and was told no investigation had even been logged against the tracking number. I emailed YEEP multiple times and used their contact form I’ve received little to no response. Customer service is practically non-existent.
Vinted has also been extremely unhelpful. Despite advertising “seller protection” for lost parcels, they have shown no real interest in resolving this properly or supporting the seller when the issue is clearly linked to the locker system they allow on their platform.
To make matters worse, the locker itself was in poor condition. There was exposed sharp metal around the keypad area and I actually injured my finger while using it. These lockers are placed on public streets and should be safe and properly maintained. This is what iv been trying to get in contact about but i may have to proceed in legal route if i DO NOT GET ASSISTANCE!!!!
After reading other reviews here, it’s clear this is not an isolated incident. The same issues keep appearing parcels placed inside, no tracking updates, no collections, and no meaningful support.
I will also be leaving a review on Vinted’s Trustpilot page as sellers need to be aware of how situations like this are handled.
I’ll be uploading photos of the locker condition.
I would strongly advise sellers to think carefully before using YEEP lockers.
February 16, 2026
Unprompted review
Reply from Yeep!
Hi Kyle,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
We’re also sorry to hear your comments about the locker condition. If there is exposed/sharp metal around the keypad area, please avoid using that unit and share any photos you have — we’ll flag this to our maintenance team as a priority for a safety check.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
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Avoid !!
Avoid !!!
Used one of the lockers to sent a Vinted parcel.
Dropped it off at the locker on the 16th February. It’s now the 1st of March it’s still in the locker!
Wish I had check reviews before using it.
You can’t contact YEEP. So I have contacted DPD and are also very unhelpful as they said on 24th February it would be collected.
Please just avoid YEEP lockers.
March 1, 2026
Unprompted review
Reply from Yeep!
Hi,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Reply from Yeep!
Hi Hazel,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
🚩 Avoid yeep 🚩
🚩 Avoid yeep 🚩
Item placed in locker, it locked, screen said drop off cancelled, can’t open locker, they have replied to my previous review and Asked me to get in contact with them to resolve my problem but there is no way to contact them😂 anyone help?
February 8, 2026
Unprompted review
Reply from Yeep!
Hi Amy,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’ve also seen your previous review, where we asked for a few details so we can look into this properly. If you’re able to share the locker location and date/time (and any tracking/QR reference if relevant), we can log it on our side and support any escalation where possible.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Decided to use yeep for a delivery via…
Decided to use yeep for a delivery via Vinted never again the parcel still
Hasn’t been collected two weeks on and I can’t even open the locker at all to see if it’s still there, dpd have been useless and I now have to wait til 13th of march for Vinted to investigate and sort refund for lost/stuck parcel - terrible service avoid never had may issues with in post, Evri or Royal Mail lockers
February 6, 2026
Unprompted review
Reply from Yeep!
Hi Demi,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
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Please do not use yeep lockers
Please do not use yeep lockers. It isn’t worth it. All the parcels I’ve send via yeep are all taking longer than expected to deliver. I went once and it malfunctioned and all the locker doors opened (even ones containing parcels). I tried to contact customer service but still no response after a few weeks. Absolute scam. Do not trust then with your parcels.
February 28, 2026
Unprompted review
Reply from Yeep!
Hi Leigh,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described about the locker malfunctioning and multiple doors opening. If you’re able to share the locker location and the date/time this happened (and any photos/screenshots), we can log it with our operations team for an urgent review and maintenance check.
For delivery delays, proof of acceptance/receipts and tracking updates are generated by the carrier once parcels are collected and scanned into their network — so it can take a little time for tracking to update, but we understand how frustrating that is.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Apparently DPD can’t get my parcel in the locker
DPD have been trying to put my parcel in my local locker everyday for the last 3 days, says they will try again tomorrow but each time it says they can post it because the barcode won’t scan.
I’m not stuck in an endless loop of trying to contact DPD and Vinted to reroute it somehow, Yeep have no customer service so I don’t even know what I can do about this.
Seems absolute insanity that they have been unable to scan every day, apparently I just have to wait until they have tried the max number of days and then it gets sent back to the sender??
So I have literally no way of getting my parcel.
February 27, 2026
Unprompted review
Reply from Yeep!
Hi Nicole,
Thanks for getting in touch — we know how much it matters to get your parcel collected without any hassle.
We’re aware of a current technical issue affecting DPD collections from some Yeep! lockers. Yeep! and DPD are working together to resolve this as quickly as possible.
We appreciate this isn’t what you want to hear, and we’re sorry — especially when you’re expecting a quick collection service.
If you’d like to raise this directly with DPD as well (for further support), you can contact them on 01212750500 or email platinum@dpd.co.uk
For now, the best next step is to send us your tracking number (if you haven’t already) and the locker location/postcode. We’ll log it on our side, and as soon as the issue is resolved, we’ll prioritise getting affected parcels collected.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
I am extremely disappointed with YEEP locker
I am extremely disappointed with this service.
My seller posted my parcel through a Yeep locker 3 days ago, and after all this time there has been zero tracking updates. The parcel still hasn’t been scanned or entered properly into the system, which is very concerning.
After checking Trustpilot reviews, I can see that this situation seems to happen frequently with Yeep lockers, parcels not being updated, delayed, or potentially lost. Unfortunately, I am now experiencing the same issue.
This situation is stressful because if the tracking is not updated within a few days, the seller risks losing the order, receiving negative feedback on Vinted, and I may end up without my item despite it being supposedly shipped.
I am very disappointed with the reliability of this service and sincerely hope my parcel is located and updated as soon as possible. Customers and sellers should not have to worry about whether parcels are even entering the system after being dropped off.
February 27, 2026
Unprompted review
Reply from Yeep!
Hi Sergio,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Wish I read all of the reviews before…
Wish I read all of the reviews before using this locker service. Like everyone else’s experience, it malfunctioned with a label free DPD parcel. Yeep wouldn’t help. Referred me to DPD who told me Vinted was their client and had to raise the issue. I have been going round in circles with Vinted. In the end the buyer cancelled and I lost my item.
Thanks for the response. I got nowhere with yourselves, DPD or Vinted. In the end the buyer cancelled the transaction and received a refund, but I ended up out of pocket. I have used other lockers in the past and have not experienced this.
February 22, 2026
Unprompted review
Reply from Yeep!
Hi Christine,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
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Do not use Yeep lockers
Vinted offered a digital label for the Yeep lockers so that’s the option I went with as it’s most convenient for me.. turns out if you use a digital label the parcel ends up being deemed as lost and there’s no way of getting it back? I’ve never known such a poor service. Why they would offer a digital label in the first place is ridiculous. I’ve tried speaking with DPD and they were so unhelpful. I have no idea what to do now and am £200 out of pocket for no good reason.
My parcel is just sitting in a locker for who knows how long !
February 27, 2026
Unprompted review
Reply from Yeep!
Hi Laura,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
I would give this no stars if I could
I would give this no stars if I could. Tried on 2 different days to post using a DPD QR code. First time code worked but a door wouldn't open as key pad to confirm I didn't need an accessible one didn't work and the second time it won't even scan the QR code. Very poor.
February 27, 2026
Unprompted review
Reply from Yeep!
Hi Mrs Young,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Do NOT use these lockers
Do NOT use these lockers. They literally take 5+ minutes to open when you go to put something in and not only that, your parcels don't get picked up. Assuming DPD can't open the lockers because they take so long.
February 19, 2026
Unprompted review
Reply from Yeep!
Hi Daniel
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Wish I could select 0 stars
Wish I could select 0 stars. I was required to use a Yeep locker by a Vinted order but a month after dropping off the parcel and following all instructions it remains in the locker (locker number YEEP0050 for anyone interested) and has not been collected. I have contacted Yeep through the only available way to do so, weeks ago, and no response at all from them. I suspect my buyer will be forced to blemish my spotless reviews as a result, despite it being absolutely out of my control! Avoid avoid avoid if you can at all do so.
February 27, 2026
Unprompted review
Reply from Yeep!
Hi Philippa,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
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Awful!
Awful!! Sent a vinted parcel using the YEEP machine and it took ages to finally scan in, now it's been a week and tracking hasn't updated on vinted and im set to receive bad feedback even though I posted the item.
DPD over the phone wont offer any help with vinted parcels. Vinted told me to wait 25 working days. DPD now turned off in my postage options, never again!
February 21, 2026
Unprompted review
Reply from Yeep!
Hi Emily,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Parcels to the Yeep lockers just never seen to arrive!
My parcel from Vinted says it was delivered to my local depot 6 days ago. Each day it says they will let me know when it's at the locker but no further progress
Yeep if you're reading this the tracking code is 15505352515427
I have another parcel from a different Vinted seller that was apparently 'out for delivery ' 12 days ago. Tracking number 15505352436438
Avoid!!
February 26, 2026
Unprompted review
Reply from Yeep!
Hi Jane,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
How is the company even in business?
Like many others on here I’ve found this service is completely useless and I’m getting really stressed and worried about what is going to happen to a really important work parcel.
I selected to have my DPD order delivered to a Yeep locker as it’s super close to my house. The item was delivered and no pick up code was generated. DPD couldn’t help or generate the code themselves so I had to request a return to sender. We’ve requested the parcel to be returned 3 times and nothing has happened, it appears the parcel is stuck in this locker.
Yeep please sort this out asap, this is not acceptable and this shouldn’t be so difficult.
Locker: Station Approach
Frome
BA11 1RE
England
DPD Tracking: 15976952291339
February 23, 2026
Unprompted review
Reply from Yeep!
Hi Emily,
Thanks for getting in touch — we know how much it matters to drop/collect your parcel from our locker without difficulty.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, or if you’re having trouble dropping off a parcel, the quickest route is to contact your carrier directly first (e.g. DPD/UPS). They control the access details and can confirm the correct PIN/Code. They must verify your identity and tracking number first to manage your personal data securely.
We don’t have access to UPS/DPD customer databases, so your carrier needs to verify your identity and check the parcel status on their side first. If they believe the locker needs support from Yeep!, they can escalate it through our appropriate channels, and we’ll assist as soon as it’s raised to us.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
• UPS — 03457 877 877
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
I have attended the YEEP locker (Howley…
I have attended the YEEP locker (Howley park DPD) on three consecutive days and have been unable to retrieve my parcel on each occasion. DPD have confirmed that they have raised the issue with YEEP, on the first day yet no action appears to have been taken.
It is unreasonable to expect customers to attend daily “just to check” whether a fault has been resolved. This is not a delivery solution. It transfers the inconvenience, time cost, and fuel cost to the customer. It also directly contradicts the environmental and congestion reduction claims from YEEP webpage.
The parcel contains essential car parts which were required urgently. Due to the ongoing access failure, my car Is now unlikely to be fixed in time.
Updated for details -
The update you have provided directly contradicts the information given to me by DPD. I do not understand why I am expected to resolve this myself when the issue clearly sits between YEEP! and DPD.
DPD tracking number: 155032357832346
YEEP! Box: Howley park LS27 0FU
I attended 24/02 ~6pm, 25/02 ~9am, 25/02 ~2pm, 26/02 ~5pm
I have already contacted DPD and apparently they are unable to help at all - they’re as useless as YEEP!
February 26, 2026
Unprompted review
Reply from Yeep!
Hi David,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had this experience — especially with an urgent item, and having to attend the locker multiple times. We understand how frustrating and inconvenient that is.
If your parcel is currently at one of our lockers and you’re unable to retrieve it, the quickest route is to contact your carrier directly first (e.g., DPD). They control the access details and must verify your identity and tracking number to manage your personal data securely.
As you’ve already spoken with DPD and they’ve advised they’ve raised this to Yeep, please reply with your tracking number, the locker location (Howley Park), and the date/time of your attempts. We’ll log it on our side and monitor for the carrier escalation so we can assist as soon as it’s raised to us through the correct channel.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
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SCAM
I dropped a valuable parcel in the locker YEEP1605 (8 Gunthorpe St, London E1 7RQ) on 25-February 2026 at 12:52.
Following the QR code scan, one compartment opened. I locked the parcel securely and the entire structure went crazy - the compartments malfunctioned and more doors opened. Once I closed the doors, others kept on opening. The digital screen got frozen. My item got locked with no drop off confirmation. Zero support on web site, no phone numbers or anything. DPD are not assisting me as the item is not showing as despatched and Vinted are not assisting for the same reason despite the fact that I have protographic evidence of locking the parcel as well as the issue.
February 25, 2026
Unprompted review
Reply from Yeep!
Hi Olga,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
We’re really sorry you’ve had a bad experience, and we appreciate you flagging it. This isn’t the level of service we want for anyone using Yeep!, and we take feedback like this seriously.
We’re particularly concerned by what you’ve described about the locker malfunctioning and multiple doors opening. If you’re able to share the locker location and the date/time this happened (and any photos/screenshots), we can log it with our operations team for an urgent review and maintenance check.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
Didn’t send a confirmation email for 2…
Didn’t send a confirmation email for 2 parcels I dropped off. DPD are saying that they can’t prove I dropped the parcels off. Currently £700 down in refunds…
February 8, 2026
Unprompted review
Reply from Yeep!
Hi Lloyd,
Thanks for getting in touch — we know how much it matters to get your parcel collected without any hassle.
We’re aware of a current technical issue affecting DPD collections from some Yeep! lockers. Yeep! and DPD are working together to resolve this as quickly as possible.
We appreciate this isn’t what you want to hear, and we’re sorry — especially when you’re expecting a quick collection service.
If you’d like to raise this directly with DPD as well (for further support), you can contact them on 01212750500 or email platinum@dpd.co.uk
For now, the best next step is to send us your tracking number (if you haven’t already) and the locker location/postcode. We’ll log it on our side, and as soon as the issue is resolved, we’ll prioritise getting affected parcels collected.
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
DISGRACEFUL SERVICE
DISGRACEFUL SERVICE: Parcels delivered 5 days ago, NO QR CODES, and now being returned!
This is an absolute disgrace. DPD confirmed delivery to a Yeep! Locker five days ago, yet I have received zero QR codes or access pins from Yeep! or Vinted.I am now out of pocket for shipping fees and my time is being wasted chasing a "service" I paid for. Absolutely disgraceful!
So, where are my parcels?
DPD tracking numbers 15505352635861 and 15505352531478
YEEP! MFG North Anderson Drive AB16 7 GD
February 25, 2026
Unprompted review
Reply from Yeep!
Hi Stacey,
Thanks for getting in touch — we know how much it matters to get your parcel sorted without any hassle.
For Vinted QR-code drop-offs, proof of acceptance/receipts and tracking updates are generated by the carrier (DPD) once parcels are collected and scanned into their network. If your parcels still haven’t updated/ order has been cancelled, the next step is to raise this with Vinted so they can escalate it to DPD using your QR drop-off reference.
Here’s the correct route so this can be escalated properly:
Raise this with Vinted support first (issue: “parcel stuck / not tracking / drop-off problem”) Give as much as personal/parcel data as you can.
Vinted will then escalate to DPD using the QR-code drop-off/return reference on your Vinted confirmation.
If DPD confirms a locker-side check is needed, they’ll raise it through their internal support channel — that’s when it can be formally escalated to Yeep! for investigation.
Carrier contact details (if you’d like to reach them directly):
• DPD — 0121 275 0500 | platinum@dpd.co.uk
We appreciate your patience while we keep improving Yeep! for you.
Warmly,
Yeep! Team
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