We recently signed up for the Starlink Broadband with Yellowcom and have had a pleasant experience so far. Stephan initially got in contact with us and sold us the product. He was clear and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more
Company replied
Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as t... See more
Company replied
We can rely on the services provided by Yellow.com. Thewy always get back to us inmediately whenever we have a query or a problem. The team in customer care and accounting department are very helpful... See more
Company replied
Company details
Information provided by various external sources
Leading provider of mobile and landline solutions for business
Contact info
Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom
- yellowcom.co.uk
4.9
Excellent
845 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our company recently had issues with…
Our company recently had issues with our system. I got through to Jack who could not have been more helpful but also it was the follow up calls that set Jack apart from the other company i was also having to deal with at the same time who didn't even answer a call. Thank you Jack for your help.
Beckie (Nordeal)
August 4, 2026
Unprompted review
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The company is very thorough and great…
The company is very thorough and great on after care follow up to make sure everything is as it should be
July 31, 2026
Unprompted review
Cameron was responsive and answered…
Cameron was responsive and answered queries efficiently.
August 4, 2026
Unprompted review
We found Mr Kinnaird to be a thoroughly…
We found Mr Kinnaird to be a thoroughly professional and polite engineer, the issue diagnosis and remedial work was completed quickly and he gave a concise report in layman’s terms so we fully understood all aspects of the issue, he is a credit to his company.
July 29, 2026
Unprompted review
Reply from Yellowcom
Thank you for your feedback, Gordon. We’re delighted to hear that Keith Kinnaird provided such a professional and courteous service. It’s great to know he diagnosed and resolved the issue quickly while explaining everything clearly and in a way that was easy to understand. We’ll be sure to pass your kind words on to Keith.
Thank you for taking the time to leave a review.
The Yellowcom Team
Great Service Very Professional
Great Service And Keith Kinnaird Was Very Professional
July 1, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Jack. We’re delighted to hear that you received such great service and that Keith provided a professional experience throughout. Thank you for taking the time to leave a review.
The Yellowcom Team
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great people to work with always a…
great people to work with always a pleasure
July 27, 2026
Unprompted review
Reply from Yellowcom
Thank you for your kind feedback, David. We’re delighted to hear that you enjoy working with Yellowcom and that our team continues to make every experience a positive one. Thank you for taking the time to leave a review.
The Yellowcom Team
I was dealing with Rachael and it was…
I was dealing with Rachael and it was quick and good deal
July 29, 2026
Unprompted review
Reply from Yellowcom
Thank you for your feedback, Dalius. We’re delighted to hear that Rachael provided a quick and efficient service while helping you secure a great deal. Thank you for taking the time to leave a review.
The Yellowcom Team
Support Services good
I spoke to Natalie from their support services on the phone and she has always helped us with any problem. Nothing is too small to fix and is always so cheerful on the phone.
July 23, 2026
Unprompted review
Reply from Yellowcom
Thank you for your wonderful feedback, Elizabeth. We’re delighted to hear that Natalie has consistently provided such helpful and cheerful support whenever you've needed assistance. It’s great to know that no issue is ever too small and that you can rely on our team to help.
Thank you for taking the time to leave a review.
The Yellowcom Team
Great Local Company
We have had our phone system with Yellowcom for approx 2 years. The initial setup was quick, easy and painless. There have been no real issues since installation and any time we have required assistance the local staff have been friendly and helpful ensuring issues were sorted in a timely manor and with professionalism.
July 22, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, we’re delighted to hear that your experience with Yellowcom over the past two years has been so positive. It’s great to know the initial installation was smooth and that our local team has continued to provide friendly, professional support whenever you’ve needed assistance.
Thank you for taking the time to leave a review and for your continued trust in us.
The Yellowcom Team
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Dealing with Rachael
July 17, 2026
Unprompted review
Reply from Yellowcom
Hi Carmel,
We’re delighted to hear that you had a positive experience dealing with Rachael. Thank you for taking the time to leave a review.
The Yellowcom Team
Our account manager Carly is always…
Our account manager Carly is always very helpful and sorted my queries very quickly.
July 10, 2026
Unprompted review
Reply from Yellowcom
Hi Kerry,
Thanks so much for your feedback! This is the customer service we take pride in. We'll be sure to pass on your kind words to Carly.
The Yellowcom Team
Eoghan came down to us today and was…
Eoghan came down to us today and was such a great help! Thank you so much!
July 9, 2026
Unprompted review
Reply from Yellowcom
Hi Lauretta,
We appreciate your kind words and we're delighted Eoghan was such great help - we'll be sure to pass on your feedback.
The Yellowcom Team
Ciaran was a great help in setting up…
Ciaran was a great help in setting up our phone system and providing instructions on how to use the system. I would highly recommend yellowcom.
July 8, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Ciaran was able to help with setting up your phone system and clearly explain how to get the most from it. Your recommendation is greatly appreciated, and thank you for taking the time to share your experience.
The Yellowcom Team
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RACHEL DEALT WITH OUR VERY SERIOUS…
RACHEL DEALT WITH OUR VERY SERIOUS ISSUE PROMPTLY AND IN A VERY FRIENDLY AND SUPPORTIVE MANNER.
July 7, 2026
Unprompted review
Reply from Yellowcom
Thank you for your kind feedback. We’re delighted to hear that Rachel responded so promptly and supported you through such a serious issue with professionalism and care. It’s great to know she was able to provide the help you needed when it mattered most. Thank you for taking the time to share your experience.
The Yellowcom Team
Absolutely Fantastic Team
Absolutely Fantastic Team! Victoria, Gavin and Fionntan, dream team from start to finish.
July 7, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Nicola. We’re delighted to hear that Victoria, Gavin, and Fionntan made such a great team and provided an excellent experience from start to finish. We’ll be sure to pass your kind words on to them. Thank you for taking the time to leave a review.
The Yellowcom Team
Excellent response times From Natalie
Excellent response times From Natalie, when i sked to change over to another line.
July 8, 2026
Unprompted review
Reply from Yellowcom
Thank you for your kind feedback, Jim. We’re delighted to hear that Natalie responded so quickly and made your changeover to another line straightforward. Thank you for taking the time to share your experience.
The Yellowcom Team
Customer Service
Dealt with Natalie at Yellowcom. Customer service is very good, always prompt and helpful.
July 6, 2026
Unprompted review
Reply from Yellowcom
Thank you for your kind feedback. We’re delighted to hear that Natalie provided such prompt and helpful support. Delivering excellent customer service is something we take great pride in, and we’re pleased you had such a positive experience. Thank you for taking the time to leave a review.
The Yellowcom Team
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Natalie sorted my issue out quickly and…
Natalie sorted my issue out quickly and I am one very happy customer!
July 7, 2026
Unprompted review
Reply from Yellowcom
Thank you for your kind feedback, Steph. We’re delighted to hear that Natalie was able to resolve your issue quickly and leave you as one very happy customer! Thank you for taking the time to share your experience.
The Yellowcom Team
From moving IT Support to Yellow Com…
From moving IT Support to Yellow Com along with New Website Design I have to say that the Belfast Team have been extremely professional and prompt in sorting any daily IT Issues and the New Website process has been working seamlessly due to great communication between all parties.
Super happy with the Customer Service Provided.
July 3, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Amanda. We’re delighted to hear that your move to Yellowcom for both IT Support and your new website has been such a positive experience. It’s great to know our Belfast team has been professional and responsive with your day-to-day IT support and that the website project has progressed seamlessly through clear communication.
Thank you for taking the time to share your experience. We’re delighted to be supporting your business.
The Yellowcom Team
Disingenuous company
Disingenuous company. Mis sold contract. Was not informed there would be a separate bill for hire of phones in addition to the monthly payment, through a third party company that has nothing to do with them! Lack of transparency on billing information and contract length/type
July 3, 2025
Unprompted review
Reply from Yellowcom
Hi Lynn,
We’re genuinely sorry to read your review and apologise for the upset and frustration this situation has caused.
We understand how concerning billing or contract issues can be, especially if you feel information was not made clear at the time. We would like the opportunity to look into this properly, however we’re unable to locate your details on our system from the information provided here.
Please email support@yellowcom.co.uk with the subject line “Complaint” including your business name, account details and any relevant billing or contract information, and our team will review this as a priority.
The Yellowcom Team
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