We had some broadband issues, I had to call customer service twice, on both occasions the I was met with a polite and helpful person. They called back to keep me in the loop about what was happening a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more
Company replied
We can rely on the services provided by Yellow.com. Thewy always get back to us inmediately whenever we have a query or a problem. The team in customer care and accounting department are very helpful... See more
Company replied
Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as t... See more
Company replied
Company details
Information provided by various external sources
Leading provider of mobile and landline solutions for business
Contact info
Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom
- yellowcom.co.uk
4.9
Excellent
866 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication from start to…
Great communication from start to finish.
August 24, 2026
Unprompted review
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Natalie was so lovely when I phoned…
Natalie was so lovely when I phoned with an access issue, very helpful and knowledgeable, and she was able to fix the issue really quickly. Natalie also followed up with a courtesy call to make sure everything was working properly. Thanks Natalie
August 24, 2026
Unprompted review
Cameron has been fantastic throughout…
Cameron has been fantastic throughout the process. Super helpful and always on hand to answer any queries.
So far great service all round from the team at Yellow.
August 24, 2026
Unprompted review
Excellent service from James
Excellent service from James, highly recommend Yellowcom
August 21, 2026
Unprompted review
The right staff makes a world of difference.
Michael showed patience and professionalism while I was very busy and took a while to make a decision. I would highly recommend Yelowcom.
August 21, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Alex. We’re delighted to hear that Michael’s patience and professionalism made such a positive difference while giving you the time you needed to make your decision.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
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Cameron was extremely patient and…
Cameron was extremely patient and explained the process.
August 20, 2026
Unprompted review
Reply from Yellowcom
Thank you for your feedback. We’re delighted to hear that Cameron was patient and took the time to clearly explain the process, making everything straightforward for you.
Thank you for taking the time to leave a review.
The Yellowcom Team
Transition of Eir package to Yellowcom
Transition of Eir package to Yellowcom
Ciaran O'Beirne and Dara O'Coisdealbha were very helpful in the transition process and kept in touch and updated us throughout the process. Very quick to respond to any query.
August 19, 2026
Unprompted review
Reply from Yellowcom
Thank you for your feedback. We’re delighted to hear that Ciaran and Dara made your transition to Yellowcom a smooth process, keeping you updated throughout and responding quickly to any queries.
Thank you for choosing Yellowcom and for taking the time to leave a review.
The Yellowcom Team
great service
August 19, 2026
Unprompted review
Reply from Yellowcom
Thank you for your feedback, Belinda. We’re delighted to hear that you received great service from the Yellowcom team. Thank you for taking the time to leave a review.
The Yellowcom Team
Customer Service
Fionnan was great when it came to getting our upgrade agreement put in place with Yellowcom, I would highly recommend using their service for business telecoms
July 28, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Fionnan made the upgrade process straightforward and provided such great support in getting everything in place.
Thank you for your recommendation and for trusting Yellowcom with your business telecoms.
The Yellowcom Team
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Thank you Keith
Keith did an amazing job, made it stress free and easy for us. Would definitely ask for him again.
August 19, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Keith made everything stress-free and straightforward for you. It’s great to know his service made such a positive impression, and we’ll be sure to pass your kind words on to him.
Thank you for taking the time to leave a review.
The Yellowcom Team
Excellent Service!
Communication is excellent and the service provided is very thorough, ensuring that we have everything we need and that all services are running effectively. Fionnan has been particularly helpful and responds quickly, and always follows up on conversations
August 19, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Pat. We’re delighted to hear that you’ve been impressed with the communication and thorough service you’ve received. It’s great to know that Fionnan has been particularly helpful, responding quickly and always following up to make sure everything is running as it should.
Thank you for taking the time to leave a review.
The Yellowcom Team
Fantastic engineer
Keith always goes above and beyond service level when asked. Even correcting other snagging while on separate work.
Great customer service
August 19, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Murray. We’re delighted to hear that Keith consistently goes above and beyond, even taking the time to resolve additional issues while onsite. We’ll be sure to pass your kind words on to him.
Thank you for taking the time to leave a review.
The Yellowcom Team
I can’t recommend Yellowcom highly…
I can’t recommend Yellowcom highly enough. I’ve been really impressed with the service and support they provide, and whenever I’ve needed help, they’ve always been quick, friendly and professional.
I’ve only had a couple of major issues over time, such as having to relocate equipment etc as result of an accident. On each occasion, I contacted Ross Clarke and he was straight on the phone to talk me through everything and get it sorted.
Ross has always been incredibly helpful, patient and efficient, and nothing ever seems like too much trouble. It’s refreshing to deal with someone who genuinely cares about providing a great service and making sure everything is working as it should.
The whole experience with Yellowcom has been excellent, and the level of customer service is a big reason I would happily recommend them to anyone. If you’re looking for a company that provides a great service and actually looks after its customers, Yellowcom are definitely worth considering.
Fantastic service, great support and a team that genuinely goes the extra mile. Five stars from me!
August 14, 2026
Unprompted review
Reply from Yellowcom
Thank you for such a fantastic review, Andy. We’re delighted to hear that you’ve consistently received quick, friendly and professional support from Yellowcom, especially when dealing with more significant issues.
It’s great to know that Ross has always been there to provide patient, efficient support and get everything sorted when you need him. We’ll be sure to pass your kind words on to him.
Thank you for your continued support and recommendation.
The Yellowcom Team
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We had some broadband issues
We had some broadband issues, I had to call customer service twice, on both occasions the I was met with a polite and helpful person. They called back to keep me in the loop about what was happening and sent an engineer out in a timely way. The engineer came out and he was super helpful and polite, giving us some advice on other services as well as fixing the broadband. Very happy with the service.
August 18, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Lorraine. We’re delighted to hear that our team kept you informed throughout and arranged an engineer promptly to get your broadband issue resolved. It’s great to know you received friendly and helpful support at every stage.
Thank you for taking the time to leave a review.
The Yellowcom Team
Can't complain about Yellowcom
Can't complain about Yellowcom, or more specifically Ross (Clarke) - always so friendly and helpful.
On the rare occasions I have any issues, he is on the ball straight away to help out.
August 7, 2026
Unprompted review
Reply from Yellowcom
Thank you for your kind feedback, Julie. We’re delighted to hear that Ross is always friendly, helpful and quick to respond whenever you need support. It’s great to know you can rely on him to get any issues sorted promptly.
Thank you for taking the time to leave a review.
The Yellowcom Team
We recently renewed our contract with…
We recently renewed our contract with Yellowcom. Ross went out of his way to find us the best possible deal and explain all aspects of the service we would receive. There was no pressure to take services which were not appropriate for our small business. A pleasure to deal with!
July 3, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Julie. We’re delighted to hear that Ross took the time to find the right deal for your business and clearly explain the services available, without any pressure to take anything you didn’t need.
It’s great to know your renewal was such a positive experience. Thank you for taking the time to leave a review.
The Yellowcom Team
Ryan at Yellowcom was fantastic to deal…
Ryan at Yellowcom was fantastic to deal with. He was friendly, professional and really helpful throughout, taking the time to understand what we needed and making everything straightforward. Communication was excellent, and nothing was too much trouble.
Really impressed with the service and would definitely recommend Ryan and the team at Yellowcom. Great customer service!
August 3, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Ryan took the time to understand your needs and made everything straightforward from start to finish. It’s great to know his friendly approach, professionalism and excellent communication made such a positive impression.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
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Great company to be in partnership…
Great company to be in partnership with, regular communications to ensure our systems are in complete operational activity and at the same time looking to see if they can improve anything further.
August 11, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Clive. We’re delighted to hear that you value the regular communication and proactive support from our team. It’s great to know we’re helping keep your systems running smoothly while continuing to look for ways to improve your services.
Thank you for your continued partnership and for taking the time to leave a review.
The Yellowcom Team
Fionnan
Fionnan is great and always very helpful. Any issues or enquiries I have, he listens and helps get them resolved. It's good to have a person to speak to either via email or at the end of the phone.
July 9, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Lisa. We’re delighted to hear that Fionnan is always helpful, takes the time to listen, and gets your issues and enquiries resolved. Having someone readily available by phone or email can make all the difference, so it’s great to know you value that personal support.
Thank you for taking the time to leave a review.
The Yellowcom Team
Thanks to their guidance
Thanks to their guidance, I felt confident using the system in no time. They answered all of my questions clearly and ensured I understood each step before moving on. The level of customer service was outstanding, and it made the entire experience smooth and stress-free.
August 7, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that the guidance you received made the system easy to understand and gave you confidence using it. It’s great to know your questions were answered clearly and the whole experience was smooth and stress-free.
Thank you for taking the time to leave a review.
The Yellowcom Team
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