Yesim Reviews 

2,981
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 492 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how simple it is to set up their eSIM on the application and immediately access stable internet while traveling abroad. People frequently mention that the customer support team is extremely helpful, professional, and fast at resolving any unexpected issues that might arise. Some reviewers were not happy with initial installation steps, noting they had to manually adjust configuration settings or deal with frustrating setup hurdles before getting started. Others also mentioned experiencing unexpected connection problems or finding that the mobile service simply did not work properly during their trips.

What people talk about most

User experience

Users describe positive interactions with user experience, frequently highlighting that the application is... See more

Service

Customers had positive experiences with service, noting steady and strong connection, fantastic support, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that online support teams are always... See more

Application

Customers consistently note positive experiences with application, highlighting that the platform is easy to... See more

Product

Consumers experience great satisfaction with the product, mentioning that it works everywhere, connects... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yesim is one of those rare eSIM services that actually makes traveling easier instead of more complicated. Setup is fast, activation is straightforward, and the internet just works — no airpor... See more

Company replied

Rated 5 out of 5 stars

I used Yesim based on positive reviews I'd seen here and some other platforms. I was a bit apprehensive, as I hadn't used an app like this before or e-sim for a limited amount of time. I was traveling... See more

Company replied

Rated 5 out of 5 stars

Yesim has become an essential app for my trips. I love being able to activate an eSIM before I even land and have internet access right away. The connection is reliable, the speed is great, and the pr... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase, easy to install, easy to use and - most important - usable quick and everywhere. Using yesim for my travels abroad (Switzerland, Carribeans) for about a year now and will stick t... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. also in
  3. Internet Provider

About Yesim

Written by the company

Yesim is a pioneering eSIM solution that enables seamless connectivity across the globe. Founded on June 1, 2019, Yesim has established itself as a leading provider of innovative mobile solutions. The main products include eSIMs with unlimited data in Europe, the United States, Turkey, Asia Pacific and 200+ total destinations. As an active company, Yesim is committed to staying at the forefront of technology, offering its smart eSIM app to connect users to the best cellular networks in over 200 countries worldwide. Whether you're a casual traveler, business professional, or adventure-seeker, Yesim is the perfect companion for staying connected on-the-go.

Key Highlights
  • Over 200 countries covered worldwide
  • Smart eSIM technology for reliable and efficient communication
  • User-friendly app for easy connection management
  • High-speed Internet access worldwide
  • Virtual numbers
  • Unlimited data plans and a wide range of regional solutions, including a special “Business Destinations” option
  • Secured connection and variety of top-up payment methods from bank transfers to crypto payments
  • No need for a plastic SIM card or an overpayment for roaming
  • 100% Money Back Guarantee

Contact Us

Headquarters
Yesim offices are located in Switzerland, the UAE, and Europe

Stay connected with Yesim and discover the freedom to roam without boundaries.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.3

All reviews

(2,981)

814 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you for always great support activating e-sim

Thank you for always great support in activating my Yesim e-sim. It‘s my second time using Yesim. Daniel is a Mega Fine supporter and helped me until the e-sim works correctly. It‘s a pleasure Working with you. Regards Silke

February 8, 2026
Unprompted review
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Reply from Yesim

Our support team is available 24/7 to ensure you receive the best service at all times! Thank you! We will pass on your thanks to Daniel =)

Rated 5 out of 5 stars

Easy to use

I have found Yesim to be the easiest eSIM provider to use. When I did have a small issue because I chose the wrong eSIM to activate, John was able to help to resolve the issue very quickly using screenshots that showed me how to fix it. Thanks John and Yesim.

February 8, 2026
Unprompted review
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Reply from Yesim

Thank you for considering us! It is a great pleasure to see how people's needs are covered with our products! We will pass your kind words to John =)

Rated 4 out of 5 stars

I was questioning why my data was so…

I was questioning why my data was so high
They said I had quite a bit of data left, but still there was a lot gone

February 6, 2026
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Reply from Yesim

Sometimes the traffic consumption in the app and on the device may differ, but this is only because the phone does not show the amount of uploaded traffic, which is also included in the overall consumption.

We are glad that our support was able to explain the whole situation to you!

Rated 5 out of 5 stars

Great product

I've use Yesim e-sim now in past two holidays.

I must say that product is excellent. Installation and use is made easy and connection works great.

In future I dont even consider to change provider.

January 23, 2026
Unprompted review
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Reply from Yesim

We are glad to hear that you are satisfied with our service! We strive to do our best for you!

Rated 5 out of 5 stars

I uses Yesim in all my trips and it's…

I uses Yesim in all my trips and it's the best options if your looking for reliable connectivity.

January 28, 2026
Unprompted review
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Reply from Yesim

Thank you for choosing us and staying with us on your travels! We hope to see you again soon =)

Rated 5 out of 5 stars

Their support teammates are so helpful…

Their support teammates are so helpful and they solved my problem within 5 minutes.

February 6, 2026
Unprompted review
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Reply from Yesim

We're glad our support was able to help you – that's our main goal! Thank you!

Rated 5 out of 5 stars

Would use again

It’s my first time using Yesim and when I wasn’t getting good internet I texted tech support and they immediately fixed it! I was very impressed with the service, and reception.

February 5, 2026
Unprompted review
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Reply from Yesim

We strive to make our support the best for you! Thank you for noticing!

Rated 5 out of 5 stars

Went for a trip to Thailand

Went for a trip to Thailand, could not be more happy with the service. Great price, easy to set up and fast connection. Definitely will use again

October 21, 2025
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Reply from Yesim

Thank you for your review! We do our best to provide great service, and we’re glad you noticed our efforts!

Rated 1 out of 5 stars

Reply:

This response has nothing to do with the actual issue and feels like another generic excuse.

The problem is not high data usage and not Fair Usage Policy. The service has extremely poor or no signal from the very beginning of the billing period, including the first days of the month, before any significant data consumption could even occur.

We are talking about 0–3 Mbps with high latency, frequent drops, and periods with no usable connection at all, regardless of usage level. This happens at the start of the plan, mid-month, and towards the end — consistently.

Invoking FUP does not explain:
• near-zero speeds from day one
• hours or days with no connectivity
• repeated network drops in multiple locations
• lack of real support beyond copy-paste replies

Labeling an unusable service as “within limits” does not make it functional. An “unlimited” plan that cannot provide basic connectivity is misleading, regardless of disclaimers buried in the description.

This review is about network reliability and support quality, not about unrealistic expectations or replacing home Wi-Fi. The issue remains unresolved.

October 31, 2025
Unprompted review
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Reply from Yesim

Every reported issue goes through a structured, step-by-step technical investigation to identify and resolve the root cause. This includes checking the specific SIM and, when necessary, coordinating directly with local network providers. We always work to fully exhaust all troubleshooting options before closing a case.

Support updates are provided as soon as we receive verified technical information. The fastest way to resolve operational issues is through our live support chat, where we can run diagnostics and escalate the case in real time. Reviews help us acknowledge concerns, but active troubleshooting happens in chat.

If a problem cannot be resolved, a refund is available and can be requested at any time according to the plan terms. Our goal is always either to restore proper service or make things right if that isn’t possible.

Rated 5 out of 5 stars

We are truck drivers and Yesim is very…

We are truck drivers and Yesim is very userul for us, we truly recommend! And the support team is the Best, very fast and smooth in solving any problem!

February 4, 2026
Unprompted review
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Reply from Yesim

Thank you for choosing and recommending us! We strive to do our best for you =)

Rated 1 out of 5 stars

I purchased a plan

I purchased a plan, but didn't get internet service. After contacting support, after an hour of communication, they only gave me instructions to turn aeroplane mode on or off, or to turn my phone on or off.
No real solution is given. One and a half hours I can't get back.

February 4, 2026
Unprompted review
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Reply from Yesim

Sorry to hear about your experience!

Tips like turning airplane mode on and off or restarting your phone may seem simple, but they actually solve most problems. However, if these don't work for you, our support team is available 24/7 and will continue to investigate your issue to ensure you have the best possible connection. You can always contact us via chat, and we'll be happy to continue helping you resolve the issue or issue a refund.

Rated 5 out of 5 stars

I recently had an issue with my network connection

I recently had an issue with my network connection while in Mauritius, and the Yesim support team was absolutely incredible. They assisted me immediately and resolved the problem flawlessly The whole process was smooth, fast, and extremely professional. I’m genuinely impressed by their efficiency and dedication. Highly recommended!

February 4, 2026
Unprompted review
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Reply from Yesim

Our support team is available 24/7 to ensure you receive the best service at all times! Thank you!

Rated 5 out of 5 stars

Amazing app

Really useful and convenient app. Enjoy while using worldwide

February 4, 2026
Unprompted review
Yesim logo

Reply from Yesim

Thank you for your review! We're delighted to hear that you enjoyed using our app

Rated 5 out of 5 stars

Very fast

When you have any problem or question respond very fast

February 2, 2026
Unprompted review
Yesim logo

Reply from Yesim

We strive to make our support the best for you! Thank you for noticing!

Rated 1 out of 5 stars

Slow, dodgy SSL in NZ

Used in NZ, horribly slow throughout the country (0.1~3Mbps, ~800-1000ms ping to google at all times), largely because it seemingly routes all traffic through European servers. More worrying was the several times I got HTTPS errors on websites I know to be fine, implying potential MitM compromises on their network. Luckily I have a VPN, but this just adds even more latency.
To top it off, half way through my holiday it just completely disconnected for several days until I could get back onto a free wifi and contact their support, who thankfully fixed it quickly but stated 'the NZ operator has updated something literally a few mins ago so if you restart your network now it will work'. It did, but this reads to me more like they cut or lost access and likely do not attempt to fix it unless someone complains to save costs.

All around, its good enough for Google maps and incredibly slowly booking things, while being potentially dodgy/insecure. That's about it.

January 5, 2026
Unprompted review
Yesim logo

Reply from Yesim

We are sorry for the issues you faced!

Our eSIMs connect directly to local networks in New Zealand, and no traffic is routed through Europe. Any slowness is tied to local coverage or temporary network congestion, not international routing. Regarding the HTTPS errors: we do not intercept or modify any secure traffic. Your connection remains encrypted end-to-end.

We are glad that our support was able to help you restore your network. The temporary disconnection you experienced was due to an unexpected update by the local operator. Once we were notified, service was restored right away.

Rated 5 out of 5 stars

Good app

Good app! 👍
Fast support, worldwide range, cheap internet! 💪

February 2, 2026
Unprompted review
Yesim logo

Reply from Yesim

We're glad you like our service! We're truly committed to making connection more accessiblea nd your experience high-quality and simple!

Rated 5 out of 5 stars

All good

All was as supposed to be

January 30, 2026
Unprompted review
Yesim logo

Reply from Yesim

We're glad your expectations were met. Thank you for your feedback!

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