yettel.bg Reviews 54

I wanted to buy a prepaid sim card and the employee said 'no, if you don't have all your Bulgarian documents, I cannot activate the card'! A rental contract wasn't sufficient and even if I prepaid several months ahead of time, it's not ok either so I left and went next door to Vivacom and I got an excellent deal without any stupid Bulgarian documents. Needless to say, I will never return to Yettel !

Dear Yettel
I finally got fed up and have to review you again.
I was just wondering if I could pay half price for your service - because it seems like every other day my internet speed is not what you promised me by contract.
And even if there is a possibility of variable speed mentioned in your contract / shouldn't that knife cut both ways . This is not a fair service you provide - please improve or get more bad reviews.

I had an extremely disappointing and frustrating experience with the Yettel office in Pomorie.

I originally needed to restore my old Bulgarian number while living in Germany, just to recover access to my Facebook account. Since I didn’t plan to actually use the number, I asked specifically for the cheapest possible option. However, the employee offered me a more expensive plan with “unlimited mobile internet” and explicitly assured me that I could use it daily in Germany without any issues.

This turned out to be completely misleading.

After only 2–3 months of use in Germany, the internet stopped working. I later discovered that the “unlimited internet” applies only within Bulgaria, something that was never explained to me at the time of signing. As a result, I was locked into a 2-year contract for a service that became useless almost immediately.

In September 2025, I visited the Pomorie office again and requested to terminate the contract. The employee checked my account and clearly told me that everything was cancelled. I even asked for confirmation, but was told there was nothing to worry about. The SIM card stopped working the same day, which reinforced that the contract had ended.

However, around three months later, I received notice of an alleged debt. The letter was sent to my old apartment, and only reached me because the current owner forwarded it. When I contacted Yettel support, I was told I needed to visit Bulgaria again or use an e-signature to resolve the issue—despite the fact that I had already terminated the contract in person.

This is completely unreasonable.

Even worse, the company continues to send letters to my former address, effectively harassing the current tenant, despite being informed that I now live in Germany.

Overall, this experience shows a serious lack of transparency, accountability, and customer service. I was misinformed when signing the contract, misled during cancellation, and am now being pursued for charges that should not exist.

I strongly advise anyone dealing with this office to be extremely cautious and to document everything in writing.

Been robbed for being loyal for many years including prepaying for months ahead . The first reasonable complaint and find out that there’s no customer service …, pardon me it’s servicing the company not the customer.
Rubbish company

The worst company. Internet speed it's horrible.

Never use Yettel!!!! THE SLOWEST INTERNET EVER!!!!

I’ve been using Yettel.bg for over 5 years, and honestly, I don’t know why I’m still putting up with their nonsense. What happened today is just one of MANY times they’ve pulled the same shady trick.

I topped up 12 leva and activated just their 0.15 leva daily package of 1000 MB. Activated it at 10:30 PM, set an alarm for the next day 10 PM to switch off mobile data so they wouldn’t steal the remaining 11.85 leva from me.

At 9 PM next day (1hour and 30 minutes before the internet expires) I was on a Viber audio call — I had 800 MB left before starting the call. After 10 minutes, the connection suddenly dropped. I check the app: 0 leva. Zero. Gone. Disappeared.

This has happened more than 10 times over the years. It’s not a mistake — it’s a pattern. It’s straight-up robbery. What’s the point of having “affordable packages” when they find sneaky ways to drain your balance anyway?

Yettel, fix your predatory system. Or at least stop pretending to be a serious telecom when you keep pulling off these cheap, scammy tricks.

Absolute joke of a provider. I’m tired of this.

Yay you get one star - but only because I can not give zero stars. This company is absolute low life, scum.

My partner died, she has a death notification from her Bulgarian hospital, a death certificate issued by the Bulgarian government, and a certified cremation certificate (certificates that have been accepted by the UK government, her UK bank, her Bulgarian bank, and many other agencies.)

Yettel would not accept any of this as proof of death - because doing so will mean that they will have to stop forcing ongoing payment, and profiteering, from a dead person's account - how low can a company scoop in its quest for money?

Horrible company . You can’t close your contract when is expiring after years of contract and even if you paid any of your bills there’s another bran new monthly bill because technically this is you new contract bill . Also you can’t close your contact when is finish from distance as you need to be physical in the branch when you signed the contract from the beginning. Ridiculous. Stay away from them

Worst phone company ever existed. There are always hidden fees every month. Internet is not even working properly. It switches off randomly. Their prices are absurd and is not worth the services they offer. Absolute scam.

Today my 86 year old Mum walked into a Yattel shop by mistake - she meant to enter A1 which is next door in Iztok in Sofia. She has a contract with A1 and wanted to ask them to help her with her phone which was not working. Instead of assessing the situation and helping her, Yattel staff sold her a new contract with phone...To this moment my Mum is not aware that they have sold her a contract - she said they made her sign something, she though she was getting a new phone! I called and asked them to cancel everything they did today but they are saying she HAS to buy the phone at full price 410 leva even if they cancel the contract. They have taken advantage of my mother and her advanced age and the fact that she was alone. The helpdesk people (I spoke to a few) wanted to help but clearly couldn't, they are a waste of time, there wasn't a way, they said, to speak to anyone in charge, the shop doesn't have a phone number to call (this is a phone shop!!!!) and the shop manager twisted everything making it our fault throughout, not his (I spoke to him on my Mum's phone) . He said my mother was well aware of what was taking place which clearly she wasn't. Terrible way to treat people, heartless and greedy! Avoid at all cost!

Horrible customer service, they always find something to add to my bill, and I am so disappointed and I regret signing a contract with them.Dont go with yettel.

bad internet actually, they dont have good customer support and they wont listen to you and your complaints and find solution to fix them!!!!

Absolute scammers! I was a victim of the unlawful addition of a mobile service to my television and internet contract. They pushed "free" accessories on me that I later had to pay for. They also included extra services in a fixed-term contract, preventing me from canceling without a penalty, despite the initial information that it could supposedly be stopped monthly... Incorrect, rude, and fraudulent. The headquarters protects these employees and brazenly blamed me, quoting almost literally: "You should have watched what you were signing..." Extremely impudent and unpleasant attitude. After my contract expires, I will never again bind myself to this company, not even for free!

Most diabolical ,lying company in Bulgaria right now. The office in mall Plovdiv is a joke. They only try to extort you for money. Only when you raise your voice you obtain your rights. Never again

Absolutely diabolic company. When you start fro signing up to renew your contract and all the offers that they make in between and lastly just now they send me discount code from their weekly game wich for change was alright 20p off petrol at “Eko” but surprisingly the petrol stations dont work with this code. Just stay away from them

I purchased a travel SIM card from the Yettel store in Budapest. We were there for two days but travelling to Croatia. It costs 30€ and won’t work in Croatia. We were clear that we needed coverage for Croatia. We have had a frustrating day navigating without wifi. Waste of money as I now have to buy another SIM card.

As a Yettel customer living in Bulgaria, I recently travelled to Dubai for a week. While overseas, I closely followed the roaming instructions on the Yettel app and website. Specifically, I purchased and activated an €8 data roaming package (1 week, 1GB). Every step of the activation was confirmed by sms sent to my phone. I used the data very sparingly, mostly relying on free WiFi at the hotel and at shopping malls. Since coming back to Bulgaria, Yettel has sent me bill after bill, totalling €200+ so far and counting. The staff at their Razlog branch tried to convince me that there is no UAE roaming package (?!) and/or I never activated roaming services on my phone (??). Lesson learned: Never ever roam with Yettel. A few MB of data will cost you more than your plane ticket, whatever package Yettel may have promoted and sold you.

Lacks transperacy, even just to see a breakdown of the monthly amount you owe them you still have to make a special request and wait for a few months for the new activated access to take place! Stay away!

Bs cover over hungary.