When my product arrived by the delivery team I could not wait to set it all together in my garden it was quite a large parasol. So you can imagine it took up a lot of space. When in place and left for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would have been 5 star but I didn't know the shed was in 2 parts and they were delivered separately on different days for some reason, fortunately I was in to receive the second part. Very pleased... See more
Company replied
Order was delivered promptly. There was a problem when one of my items arrived in that a part was broken. Customer service was very quick to respond to my email and photos showing the damage and a rep... See more
Company replied
Order arrived very quickly and the delivery drivers unwrapped and assembled the sofa. The reason I only gave it 4 stars was because it is quite hard to sit on, otherwise the colour is exactly as the s... See more
Company replied
Company details
About Yimbly
Written by the company
YIMBLY | FIND IT, BUY IT, LOVE IT
Our range spans from furniture, home and garden essentials, to pets, electricals, and more. We've carefully curated our high-quality products to offer the best value for you.
Our mission is to relentlessly pursue the best products for you. Our goal? To be that one-stop destination that prioritises your time, cherishes your investment, and earns your trust.
We've carved a niche as a shopping experience that puts customer trust at its forefront, offers a wide variety of consumer friendly products, and uplifts the genuine voices of our dedicated community. We seek to be the anchor point for consumers who prize quality, authenticity, and an enlightened shopping journey.
Free Delivery On Orders Over £50
Written by the company
- Next Day Delivery also available
- All items purchased with us are sent to you by our carefully selected trusted Yimbly partners, orders over £50 are delivered free. For orders under £50 the delivery cost is £2.99.
Free 30 Days Returns Policy
If you're not entirely happy then just return it
We do not charge you a restocking fee so it is free of charge to return the product(s) to us, all you would be required to do is cover the cost of the return shipping unless the item is faulty or damaged.
Contact info
One Canada Square, E14 5AP, London, United Kingdom
- 0161 444 9879
- support@yimbly.com
- yimbly.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab Price
Fab Price, Fab Product. Easy to order online, great comms throughout, item received as ordered. Very pleased. Thank you. 👍🏻😃
May 18, 2026
Reply from Yimbly
Thank you for sharing your experience. We are delighted to hear that everything went smoothly with your order and that you are happy with the pricing, communications, and product. Your support means a great deal to us, and we look forward to welcoming you back to Yimbly in the future.
The service was very good
The service was very good , quick and efficient and the garden genie purchased is really good. Well done Yimbly.
May 20, 2026
Reply from Yimbly
Hello Rosemary
Thank you for sharing your feedback. We are absolutely thrilled to know that you had such a positive experience with our fast service and that you are enjoying your new garden genie. Your satisfaction means a great deal to us, and we look forward to welcoming you back soon.
The Yimbly Team
Good value for money fast delivery…
Good value for money fast delivery would buy from you again thank your service was fantastic
May 21, 2026
Reply from Yimbly
Hello
Thank you for sharing your feedback. We are absolutely delighted to know that you had such a positive experience with our fast delivery and overall service. Your satisfaction means a great deal to us, and we look forward to welcoming you back soon.
The Yimbly Team
Reply from Yimbly
Hello Peter
Thank you for sharing your feedback. We are absolutely delighted to know that you had such a positive experience with our customer service. Your satisfaction means a great deal to our team, and we look forward to assisting you again in the future.
The Yimbly Team
We like the quality of the toilet rolls…
We like the quality of the toilet rolls and the kitchen rolls are nice and thick
May 28, 2026
Reply from Yimbly
Hello Harry
Thank you for your review. It is wonderful to hear that you are pleased with the quality of our toilet rolls and that you found the kitchen rolls to be nice and thick. We always aim to provide products that offer great value and performance, so your positive feedback is highly appreciated. Thank you for choosing us to help stock your home.
The Yimbly Team
Great service.
May 28, 2026
Reply from Yimbly
Hello
Thank you for sharing your feedback. We are thrilled to know you had such a positive experience with our service. Your satisfaction means a great deal to us, and we look forward to assisting you again in the future.
The Yimbly Team
Fabulous Japanese Ornamental Cherry Blossom
Ordered a Japanese Flowering Ornamental Cherry Tree. It arrived quickly and was incredibly well packaged! The tree is very healthy and just as described! Full care instructions were provided. It’s a lovely tree and is settled in well into our garden where it will flourish! Will not hesitate to use Yimbly again. Thank you.
May 27, 2026
Reply from Yimbly
Hello Michelle
Thank you for your lovely feedback. We are absolutely thrilled to hear how happy you are with your new cherry tree. It is great to know it arrived so promptly and in perfect condition to start flourishing in your garden. Your recommendation means a lot to everyone here, and we hope you enjoy watching it grow for many seasons to come.
The Yimbly Team
Barbeque - gas
Product arrived with slight dent in lid
Instructions not easy as pieces not numbered and diagrams small
May 20, 2026
Reply from Yimbly
Hello Karen
Thank you for your review. I hear your concern regarding the setup of your new barbecue and the condition of the lid on arrival. We always aim for our items to reach you in perfect order and for the assembly to be as straightforward as possible, so your feedback regarding the diagrams and numbering has been noted.
Please contact us directly at support@yimbly.com with your order details and any photos of the lid. We will look into this immediately to find a suitable solution for you.
The Yimbly Team
Order arrived very quickly
My order arrived very quickly, on the early end of the timescale I was given. Product was also good and worked as required and arrived in great condition
May 28, 2026
Reply from Yimbly
THelo
hank you for your lovely review. We are thrilled to hear that your order arrived ahead of schedule and that you are happy with the condition and performance of your product. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
The Yimbly Team
happy with all i have bought good…
happy with all i have bought good customer service garden is looking lovely
delivery on time
no damage to packages
May 28, 2026
Reply from Yimbly
We are absolutely thrilled to hear that your garden is looking lovely and that you've been so happy with everything you've bought! 🏡🌱🌸 Providing top-notch customer service, on-time delivery, and ensuring your packages arrive in perfect condition is exactly what we strive for! 📦🚚✨
Yimbly Customer Service Team
Delivery service
Telephone calls, answered promptly, and the 3 people I had contact with were so helpful, friendly and polite.
May 27, 2026
Reply from Yimbly
Hello Jacqueline
Thank you for the wonderful feedback.
We are pleased to hear that your telephone calls were answered promptly and that you found our team to be so helpful, friendly, and polite.
We always aim to provide a straightforward and efficient service, and your comments are greatly appreciated.
Kind Regards
The Yimbly Customer Service Team
I could not fit one chair together
I could not fit one chair together, one side would not fit into the back, and one bolt would not screw into nut due to misaligned.
May 20, 2026
Reply from Yimbly
Hello Steve
Thank you for sharing your feedback with us. We are incredibly sorry to hear that you experienced issues assembling your new chair due to misaligned parts. We always want your experience to be straightforward and seamless, so we would love the opportunity to look into this and get it sorted out for you right away. Please send over your order details and any helpful photos to our team at support@yimbly.com so we can investigate and find a solution.
The Yimbly Team
The Shed is beautiful
The Shed is beautiful, spacious & airy .. Yes it took 3 of us (out & Out Novices) much longer than 2 hrs to erect .. BUT IT WAS WORTH IT ..
May 26, 2026
Reply from Yimbly
Thank you for the lovely review. We are delighted that you are pleased with the space and quality of your new shed. Gathering a team to assemble it is a great approach, and we are glad that the end result made all the hard work worthwhile.
Good price & quick delivery
May 26, 2026
Reply from Yimbly
We're glad you appreciated our pricing and speedy delivery. Thank you for your kind feedback!
Yimbly Support Team
Thanks Yimbly!
They have a good range of products but I wasn't very happy with the customer services side.
Firstly, when I ordered there was no confirmation email, just a standardised AI response when I queried it.
Whilst the AI reassured me that the order had been dealt with, it was most impersonal.
Then the worst part was the delivery!
NO notification whatsoever. Just delivered it without notifying us in advance.
It was pure luck that we were in - otherwise it would have just been left presumably or been redilivered...
Not impressed with the total lack of communications over either the order or delivery date.
I will not shopping with them again. I like proper contact and in particular, was alarmed by the lack of contact over the delivery.
UPDATE:
As you will see, the company got back to me promptly. That's good and reassuring. Hopefully, they will address the issue I mentioned.
Maybe I will give them another chance after all!
Thanks Yimbly!
June 9, 2026
Unprompted review
Reply from Yimbly
Hello Terri.
Thank you for sharing your experience. We are genuinely concerned to hear about the issues with your order confirmation and the lack of delivery notifications. We understand how frustrating this must have been and are reviewing our communication processes to prevent similar occurrences. Your feedback is invaluable as we work to improve.
Yimbly Support Team
Very good service
May 26, 2026
Reply from Yimbly
Hello.
Thank you for your positive feedback, it is very much appreciated!
Yimbly Support Team
Quickness of complaint handling
Quickness of complaint handling. Resolution completed to satisfaction. Emails answered with friendliness and courtesy
May 19, 2026
Reply from Yimbly
We are so pleased to hear your complaint was handled quickly and to your satisfaction. We appreciate your kind words about our team's courtesy.
Iteam came damaged no response for you…
Iteam came damaged no response for you or company 1 email giving me an update then no response. Getting pay pal and visa company in to sort things out
May 18, 2026
Reply from Yimbly
Hello Andrew,
Thank you for getting in touch and letting us know about the damaged box and table upon delivery. I'm sorry to hear about your experience.
To help us investigate further and provide a resolution, could you please send us the photos you took of the damaged box and table?
Your shipping address for order #64243 is listed as: carrsyde, west ednie st fergus, Peterhead, Scotland, AB42 3BX, United Kingdom.
Once we receive the photos, our team will review the shipping condition and damage. Please note, any replacement or refund is subject to further review and available stock. This issue will be transferred to another team for a thorough investigation and follow-up.
Reply from Yimbly
Hello Edwin.
We regret the delivery delay and lack of updates. We are reviewing our process. Please feel free to reach out to us at support@yimbly.com where one of my team will investigate this further for you.
Yimbly Support Team
The product was accurately described in…
The product was accurately described in the press advertising, alittle smaller than expected. Very secure construction of materials, I would buy again but a larger unit all in all a good buy and a big pat on the back for all concerned.
May 25, 2026
Reply from Yimbly
Thank you for the fantastic review. We are delighted that the item matched the press description perfectly and that you are pleased with the secure construction of the materials. It is great to know you would buy from us again. We appreciate your feedback regarding the size and hope a larger unit fits your needs perfectly next time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.