Yorkshire Tea Reviews 

Fast and Satisfactory Response
I recently experienced a problem with a Yorkshire Tea product. I would like to point out that I have been using this product for over 20 years without any problems, which goes to show the usual high quality of their products.
On this one occasion I contacted Customer Services and explained my problem and they contacted me back within a couple of hours offering an explanation and solution to fix my problem.
Thank you very much Yorkshire Tea.

Very well done to the team my complaint was dealt with very quickly and explained why this had happened and are sending replacement tea bags for my loss

I had a slight problem with tea bags after a short Email to
customer services it was dealt with promptly so very happy outcome ticket number is 83704.

Dont know whats happened to yorkshire tea but its lost its full bodied taste

The customer service is excellent, and they are wonderful people to deal with.
A quality product, and a great solution.
I'll drink to that !

As a long term customer, I have noticed a variance in quality over several months. Some of the batches have a perfume type taste and bags split open. This is a fact. My wife drinks a rival product. I have been complaining all week and we thought the milk, sweeteners or the water were to blame. She tasted mine and told me to throw it away. I am not a fan of her tea, but having made a fresh cup, I could taste the difference.

I want Yorkshire Tea back as it has always been. Not some imitation with cheaper bags or clever formula changes to save money. It's a premium product in the first place & without positive intervention it won't end well. I am sure polite customer service and a free box will impress some, but actions speak louder than words. We want our tea back!

A fast and efficent response to the issue raised and further customer care evident in the follow up...a rare thing in a climate of less for more today long may it continue for Taylors though colleagues like Phoebe in customer service

I have always been drinking this tea, since last few days I have experienced really bland taste of tea with very less strength.
I have changed the milk and quantity of milk but no matter what, this doesn’t affect the taste of tea. Could we please get the batch with strong strength of tea please

Wonderful customer service care thanks Phobe

I decided to write this review after yet another YT tea bag split open when I was trying to separate two tea bags stitched together (which is the usual format for the tea bags I buy). The quality of the tea bags is so bad that this happens maybe every tenth time I do this (and that's being generous). So I have to wash my table, mug (sometimes the floor too) and throw another wasted tea bad into the bin... After today, I threw them all into the bin and I'm getting some different tea brand tomorrow.

For the last few months we have noticed that Yorkshire Tea is not as good now as it was, the brew is not very tasteful and always pale in colour, we have decided that when this box is empty we will go back to P G Tips

Customer service absolutely Brilliant. Couldn't fix my query, but the offer of replacement tea bags was appreciated. Literally arrived in a couple of days.

My wife and I enjoy Yorkshire's Gold.
I contacted them on a small packaging concern.
I received a prompt receipt. I received a considered reply very quickly, which answered my concern completely.
Yorkshire/Taylor demonstrated a standard of customer care to which all companies and organisations should aspire. Congratulations.

I was contacted immediately with an apology, an explanation and a resolution. Fantastic customer service!

Excellent service from after sales at Yorkshire Tea.

Absolutely outstanding service. Well done all at Yorkshire Tea .

Wonderful service. Really helpful. Thanks

I sent a message with an enquiry rather than a complaint but had brilliant engagement. Bronte was wonderful, informative and helpful. Thank you!

Having sent an email to customer services regarding an issue with split teabags I have been impressed with this team. My issue was addressed quickly, I received a detailed explanation as to the likely cause, an apology and a reassurance that the details of the batch would be fed back to the team. I could not ask for more.
A replacement product was sent out as compensation.
Its never nice to raise an issue but to have such a response made me feel that I was listened to.
Thanks Bronte

Excellent customer service Bronte responded quickly and I do love my Yorkshire tea 😀