Youi Reviews 28,489

Looking at other insurance companies to get the best price and my renewal was emailed and I called the sales department at youi (jordan) we went through the policy, made a few changes and the result... See more

I had a great experience with Youi Insurance thanks to Jyi. He was kind, patient, and very helpful throughout the entire process. He took the time to explain everything clearly and made sure I underst... See more

Chante was amazing and definitely an asset to Youi. Her customer service and the customer experience provided was 20/10! Her product knowledge, professionalism and calmness made me switch to Youi... See more

I was quite upset at car accident and damage …Tracy was just delightful to deal with, most helpful and reassuring. She explained process of getting car assessed and tried her best to make an appointme... See more

After processing a request for an online quote for Home & Contents I was pleasantly surprised to receive a call almost before I completed my request for a quote from Paul Sumner who was friendly & p... See more

Customer Service was fantastic, they listened to me and didn't interupt even though I had to be transferred to the correct area, he still listened. Anyway, I did not have much information to give th... See more

Adam explained my options and there was no sales pitch to add items I didn’t need. A very honest experience . A helpful and friendly call with Adam I would definitely recommend youi

House & contents renewal time, saved $1287 dollars so it was an easy decision. Adam was great to deal with, very personable and understanding. Highly recommend.

Jesse from Youi was soo patient with me and explained things several times until I got it ! Felt like he knew his stuff really well and enjoyed talking to me !!

From the initial phone call to the wonderful ladies at reception to dropping car off for assessment and then the actual repair northside smash repairs (Eugene was great) were very professional and c... See more

Even though the not at fault car accident was disappointing and ended with the car written off, the claim process with Youi was faultless. The ability to start the claim on line, have phone discussio... See more

I contacted Youi as I was having difficulty entering a claim online. Sarah was so helpful and supportive as she worked through the many questions requiring answers, explaining the process and once... See more

Great experience regarding quote for car insurance. Spoke with Lachie, he was so helpful and explained all options available, super friendly and patient with all questions asked. Best experience and... See more

Eric was well informed. He clarified all my questions about the policy coverage, was patient, good humoured and offered me a discount. It was a totally pleasant conversation

It took a long time to actually extract the quote from the consultant on the phone. It appears that, and was stated, insurance is a bargaining experience. Long before I was able to get the $ figure... See more

I recently had my Windscreen damaged from a random stone. The claim process with Youi was so easy..I just jumped on the App, filled in the details. It got approved immediately and told me that the rep... See more

Jake was extremely helpful, very friendly and thourgh. He saved me $1000 a year on my car insurance. He made what I usually find a stressful process extremely easy.

Excellent service.polite considerate staff that helped with my situation. The amazing staff member i dealt with made me feel at ease and valued..thankyou

Sherwin was very patient and stepped me through the process very thoroughly. There wasn’t a huge difference in the quote, but the timing was good as my RACQ roadside assist was about to expire and... See more

Thankyou Youi great experience no hassles keep me informed the whole way thanks to Inkerman panels great job keep up the good work guys

Awesome claim experience. I lodged my claim online and within a very short time I received a phone call to complete the claim and schedule an appointment for an assessment of the damage. I received a... See more

My windscreen was destroyed by some crazy teenage flowing water balloons at us. Luckily Youi team approved our claim literally in seconds and O’Brien glass contacted me within minutes organised the sc... See more

Jayden was very polite and efficient. He sorted out my query very quickly and made the required adjustments. Very happy with the service.

Kieran provided a perfect balance between friendly and professional care. He made the whole process easy and seamless. Would definitely recommend.

Extremely fast service, Luke was very friendly, helpful, professional & knew his product. Nothing was too much trouble for him. Was very happy with the outcome. Thank you Youi.

You will only know how good your insurance company is once you have a claim, and YOUI is indeed the best you can go for. Super helpful assistant for filling out the details for the claim, assessment b... See more

I can see why Johno is such a valued member of the Youi team—he was fantastic! He made the whole process of getting a quote simple and stress-free, adding a genuine personal touch along the way. I... See more

Just went through the process of trying to get a quote. I felt pressured into setting up a policy to get the outcome of the price.

As usual your Team is wonderful. I have had a conversation with Kiani today. I am in the process of changing cars, so had to change a few things and get a quote for the new one.

This is my 3rd policy with youi. Great customer service and fair pricing I'd be happy to pay a bit more because of the service. Highly recommended.

The speed of the return call was incredible. I saved over one thousand dollars by signing up with Youi. The friendly service was something else. Well done.

The Youi representative gave me plenty of time on the phone, and information to assist me to make an informed decision about choosing a Youi car insurance policy that met my needs. The service was e... See more

I’m extremely disappointed with the service I received. What should have been a simple process turned into a stressful and frustrating experience. Communication was poor, with delays, incomplete re... See more

had a call back this morning for what I thought would be a quick quote. Took 20 minutes just for rep to tell me a quote that was way too high. Nice customer service, but please keep it short and sharp... See more

My original insurance for my car was getting dearer. I changed to Youi. My insurance was extra for windscreen and hire about $550. Youi included this plus $70 further discount Megan went through eve... See more

I took out a car policy with Youi last year and was thrilled with the service and the price. So when the house insurance came up, I thought I would contact them again. Brilliant decision; as I had am... See more

Youi’s claims assessment have been excellent. So much appreciate Youi’s policy to make our claims fast & stress free.

My current car insurance cost was ridiculous so I started shopping around. Found Youi and saved over $400 a year. Why would you not go with them?? Friendly and helpful staff, so very happy.

Prompt, friendly and efficient. I was so pleased with the professional and friendly nature of the Youi consultant today. She put my mind at ease. Thankyou Youi.

Maddy was brilliant!!! She showed me empathy with my situation, she knew I was not feeling great about what had happened. Friendly and very efficient - made me feel so much better.

Okay, you Really want to know what I think,Mate.. You ready!!.. Well mate let me tell you... You spend thousands of dollars advertising CHEAPEST RATES, you waste my time & money on email & Fone quotes... See more

Staff are always friendly and helpful but their unnecessary small talk increases the time it takes to deal with them, whether it's a quote or a claim. Their online claim system is pretty well redun... See more

Easy to do - on the chat service online. Changes to my policy all done within 5 mins...copy of new policy sent within another 5 mins.

The whole experience was great from start to finish had a lovely lady Flicia she was awesome, kind, supportive and informative we made the change over for our car insurance on two cars simple clear t... See more

Great to deal with and the process and attitude was beyond what I expected. Clear and easy to understand 5/5

I strongly recommend not wasting your time with this company. All they do at the beginning is collect your personal details. In the end, they ask you to wait for a call, and someone will spend... See more

Summer explained everything thoroughly. A highly skilled team member who is an asset to Youi. We have two cars insured with Youi & wouldn’t insure with anyone else!

Emma spoke so clearly and was so knowledgeable, friendly, efficient and helpful in advising me about car insurance.

I liked the ease and speed of contact, but was not thrilled with the need to switch between phone call and app to call for aid. The serviceperson arrived on time but did not carry a replacement batt... See more

The customer service and support i received today from Stacey was amazing! Very friendly, suggested options to lower my premium and I'm very happy - Thanks...........

Great customer service, quick, polite and a pleasure to engage with. Love YOUI!

Terrible - I wish I could give them 0 starts They are great when it comes to taking your money but when it comes to paying out a claim they are shocking. Over a month ago we had qui... See more

At my renewal I called up to inform Youi that both drivers on the policy had been in at fault accidents that year and to find out how much the increase in the policy would be...it was $0. Doesn't ge... See more

The staff were fantastic and helped me with updating my details and efficiently processed a claim on the same call all in a very short time. Brilliant service leaving me feeling very confident that... See more