Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... See more
Company replied
Some excellent items for a fraction of the original price. Satisfied with all of my items and the order has always been correct. Usually postage is super speedy but my last parcel there was a longer w... See more
Company replied
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company... See more
Company replied
Company details
About You Know Who's
Written by the company
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Contact info
United Kingdom
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re thrilled to hear you were happy with the quick delivery and fantastic quality. Your support means a lot to us! 🌟
Unfortunately i didn’t receive my…
Unfortunately i didn’t receive my parcel but yodel are saying they delivered it to my door. I never signed or accepted it but apparently ive received it. Really unhappy and will not be ordering anything again
September 25, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear about the delivery issue with your order. 💛 We completely understand how upsetting that must have been. We can see our team raised a claim with Yodel right away and issued you a full refund once it was clear the parcel hadn’t been received. We’re glad we could resolve this for you and truly appreciate your understanding throughout the process. 🌟
What a wonderful find
What a wonderful find, accidental but so pleased. Its nice to see a family shop doing so well. I had a few hiccups, but was resolved and given extra discount. Thank you all
October 3, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re so happy you found us — even by accident! It’s wonderful to hear your issue was quickly resolved and that you were pleased with the service. We truly appreciate your kind words and support for our family-run business. 🌟
Happy with first order but-
Happy with first order , however can’t review second order as have not received yet .
The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent an offer for free delivery on my 3 rd order . I feel as a gesture of goodwill the orders delayed by moving premise should have been offered free delivery for inconvenience .
Thanks
October 2, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your honest feedback and for your patience with your recent order. 💛 We completely understand your frustration regarding the delay caused by our warehouse move — and you make a very fair point about free delivery as a goodwill gesture. We truly appreciate your understanding during this transition and will certainly take your suggestion on board for future improvements. We’re so glad you were happy with your first order and look forward to making sure your next experience is even smoother. 🌟
Excellent service
Excellent service, clothing good and nice quality, not had chance to open bedding and curtains due to having carpets fitted in bedroom but look good in the packaging, bought quite a lot of this site ,
September 26, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💕 We’re delighted to hear you’re happy with the quality of your clothing and that your bedding and curtains look great so far. It’s lovely to know you’ve shopped with us often — your continued support really means a lot to us! 🌟
Did not receive my order
Did not receive my order placed on the 17th sept still waiting to hear about it.
September 30, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear about the trouble with your order. 💛 Unfortunately, Yodel experienced significant delays and your parcel was unable to be collected, then later misplaced in their system while being returned to us. As soon as this was confirmed, we issued a full refund to resolve the matter for you. We completely understand your frustration and truly appreciate your patience throughout — thank you for giving us the chance to put things right. 🌟
Excellent service and great prices
My order arrived very well packaged and in good time.
All my items were in the original packaging. The prices are excellent!
The sizes are a bit hit and miss. Unfortunately I had to return a lot of the clothes that I ordered as they were much too big. However will definitely order more items.
September 16, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re delighted to hear your order arrived quickly, well-packaged, and that you were pleased with our prices. We really appreciate your honest feedback about sizing — we know how important it is to get that just right and are always reviewing product information to help customers choose the best fit. We’re so glad to hear you’ll be ordering again — your support means a lot to us! 🌟
I purchased 4 Hotel quality…
I purchased 4 Hotel quality pillows……….definitely not Hotel quality, they are absolute rubbish , but I did pay very little for them ! I cannot return them as they are classed as bedding. Also order a few items of baby clothes and they share fine , so don’t be put off .Its just the pillows, they are not what I expected from the description
September 16, 2025
Unprompted review
Reply from You Know Who's
Thank you for taking the time to share your feedback. We’re very sorry to hear the pillows didn’t meet your expectations — we completely understand how disappointing that must have been. Your comments have been passed to our buying team so we can review the product description and quality with our supplier. We’re really pleased, however, that you were happy with the baby clothes, and we truly appreciate your balanced feedback and continued support.
Have bought a few items from this…
Have bought a few items from this website and have always been happy with each purchase. Arrive when expected and love that it’s more local and not coming from china!
September 23, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re delighted to hear you’ve been happy with every purchase and that your orders have always arrived on time. It means a lot to know you appreciate shopping locally — your support really does make a difference! 🌟
Fast,friendly and efficient.
Fast,friendly and efficient.Nice range of choice,too.
September 12, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💛 We’re so happy to hear you found our service fast, friendly, and efficient — and that you enjoyed the range of products too. Your support means a lot to us! 🌟
Very pleased with this web site the…
Very pleased with this web site the items are of good quality and good brands at a better price. I got two lovely suits got my great grandchildren
September 17, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your wonderful review! 💕 We’re delighted to hear you’re pleased with the quality and value of your items — and how lovely that the suits were for your great-grandchildren! We truly appreciate your kind words and support. 🌟
Never received my order
Never received my order. I have contacted customer services several times but have not had a response or refund. Avoid this company seems like a scam.
September 28, 2025
Unprompted review
Reply from You Know Who's
We’re very sorry to hear you were disappointed with your experience. 💛 Our records show that we responded to your emails and kept you updated while Yodel investigated the missing parcel. Once it was confirmed lost in their system, we issued a full refund to resolve the matter. We completely understand how frustrating delivery issues can be and appreciate your patience while this was looked into. 🌟
Never stock my size
The clothes are good value for money when my size are in stock but they rarely have size 14 or 16 in leggings.
September 27, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your review and for your kind words about our clothing value! 💛 We really appreciate your feedback about the availability of sizes 14 and 16 — we know how frustrating it can be when your preferred size is out of stock. Our buying team are aware and continually working to improve stock levels across all popular sizes. Thank you for your patience and continued support! 🌟
All items I bought in total 7 were…
All items I bought in total 7 were advertised as xxl but were all to small a large at best and have not been refunded
September 19, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear you were disappointed with the sizing of your items. 💛 We completely understand how frustrating that must have been. Our records show that your refund has now been fully processed, but please don’t hesitate to reach out if there’s anything else we can help with. We truly appreciate your feedback and will pass your comments about sizing to our buying team. 🌟
Extremely happy with all aspects of my…
Extremely happy with all aspects of my purchase.
I would definitely recommend.
September 12, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your lovely review! 💕 We’re absolutely delighted to hear you’re happy with every part of your purchase and that you’d recommend us — that means the world to our team! 🌟
Happy with my orders
September 27, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your review! 💛 We’re really glad to hear you’re happy with your orders — your support means a lot to us! 🌟
Lovely jacket and I am pleased with the…
Lovely jacket and I am pleased with the things I have bought from this online store great prices fast delivery. Thank you Pam
September 25, 2025
Unprompted review
Reply from You Know Who's
Thank you so much, Pam! 💕 We’re delighted to hear you’re happy with your jacket and everything you’ve bought from us. It’s wonderful to know you’ve enjoyed our great prices and fast delivery — your kind words and support mean a lot to us! 🌟
Another great selection of higher end…
Another great selection of higher end brand items at bargain basement pricing. Especially the Saints and Sinner gillet, this is my 3rd S&S item bought from Youknowwho.
September 10, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your fantastic review! 💕 We’re thrilled to hear you’re loving your Saints & Sinners pieces — and wow, your third item already! We really appreciate your continued support and are so glad you’re enjoying our great value and quality range. 🌟
Really good service
Really good service. Lovely quality jumpers. The slippers will be put away for presents.
Quick delivery all round good buy. X
September 22, 2025
Unprompted review
Reply from You Know Who's
Thank you so much for your kind feedback! 💕 We’re so happy to hear you’re pleased with the quality of your jumpers and slippers — they’ll make lovely gifts! Delighted delivery was quick too. We really appreciate your support. 🌟
Bought Hotel Collection pillows £7 a…
Bought Hotel Collection pillows £7 a pair.
Absolutely awful! They are very lumpy and not Hotel standard by any means. Tried for a refund to be told due to hygiene reasons they can’t be refunded. Total waste of money! Very unhappy as they are still in packaging.
September 26, 2025
Unprompted review
Reply from You Know Who's
We’re really sorry to hear you were disappointed with your pillows. 💛 As noted in our returns policy, we’re unable to accept returns on bedding for hygiene reasons, even if unopened. However, we completely understand your frustration and appreciate your feedback — it’s been passed along to our buying team for review to ensure our product descriptions and quality checks remain accurate. Thank you for taking the time to share your experience.
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