YouLend Reviews 

11,712
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,967 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. The service is frequently described as flawless, efficient, and quick, with many appreciating the rapid access to funds and the ease of the application process. However, some people were dissatisfied with the clarity of information regarding repayment terms and default dates, feeling that certain details were not clearly disclosed during the application. There were also complaints about slow communication, issues with receiving promised vouchers, and concerns regarding debt collection practices even when repayment plans were offered.

What people talk about most

Staff

Consumers find staff to be professional, efficient, and friendly, with many reviewers highlighting their... See more

Service

Customers had positive experiences with service, often describing it as professional, efficient, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process is often... See more

Payment

Users describe positive interactions with payment, highlighting quick access to funds and same-day transfers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always easy and pleasant to deal with, and incredibly fast in releasing funding for a very fair charge as well, lower than any other business loan I have taken. Special thanks to Maddie Hillier, Neha... See more

Rated 5 out of 5 stars

I had a great experience with this company from beginning to end. Halle Hicks-Phelps made the whole process very simple, explained how things would be every step of the way and was a joy to work with... See more

Company replied

Rated 5 out of 5 stars

Received an offer of funding from Youlend, I picked the offer for the amount I required out of a variety of offers. The whole process was very simple and quick, after advising Youlend of the amoun... See more

Company replied

Rated 5 out of 5 stars

Great communication,easy stress free procedure.Decision and funds available within hours. My contact with company was Halle,who made everything run smoothly. A++ all round.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(11,712)

3,931 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick and professional

Since beginning, whole process was seamless. Account manager Maria made this process very simple and quick. Very professional.

June 11, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear the process was seamless from the beginning and that Maria made everything simple, quick, and professional. We really appreciate your feedback!

Rated 5 out of 5 stars

Gabrielle was amazing she had to work…

Gabrielle was amazing she had to work really hard for us as we’d changed our payment machine! Nothing was too much trouble for her and she sorted our loan in a friendly and professional manner. Thank you.

March 4, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Gabrielle provided such friendly and professional support throughout the process. It’s great to know she went the extra mile to help despite the challenges and ensured everything was sorted smoothly. We really appreciate your feedback!

Rated 5 out of 5 stars

My Experience with youlend is Really…

My Experience with youlend is Really Great. Expecially speaking with Nicolai Clausen The manager. He understands business and ready to be helpful. I had a very Good Conversation together. I will Recommend you anytime. Thank you

June 10, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a great experience with YouLend. A special thank you for recognising Nicolai Clausen’s support—it’s wonderful to know he was helpful, understood your business needs, and made such a positive impression. We truly appreciate your recommendation and feedback!

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient, no fuss or bother, MADDIE HILLIER the fund Support took me through the process seamlessly.

June 10, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the process fast, efficient, and hassle-free. A special thank you for recognising Maddie Hillier’s support—we’ll be sure to pass on your kind words. We really appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience, have used this service several times and I will continue to do so.

June 10, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for your continued support!

We’re delighted to hear you’ve had a great experience with our service and that you continue to choose YouLend. We really appreciate your trust and feedback!

Rated 5 out of 5 stars

Easy

Easy, great offers and clear.

June 9, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

Rated 5 out of 5 stars

Halle Hicks-Phelps was the most helpful…

Halle Hicks-Phelps was the most helpful representative throughout the whole process great service thank you

June 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Halle Hicks-Phelps provided such helpful support throughout the entire process. We really appreciate your kind words and feedback!

Rated 5 out of 5 stars

Business Funding

We decided to get some business funding today and the whole experience was first class! I dealt with Archie and it was just so easy and the funds were in the bank a couple of hours later. 100 percent be using this option again in the future - 5 stars from me! ⭐️⭐️⭐️⭐️⭐️

June 9, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had a first-class experience and that Archie made the process so easy for you. It’s great to know the funds reached your account within just a few hours. We truly appreciate your feedback and look forward to supporting your business again in the future!

Rated 5 out of 5 stars

Wow there is no messing about with…

Wow there is no messing about with Youlend’s, a decision is always made within hours and Marta was fantastic in keeping me informed all the way

June 9, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you were impressed by the speed of the process and that Marta kept you informed every step of the way. We’ll be sure to pass on your kind words. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent service very easy and very…

Excellent service very easy and very professional customer service. Sara was excellent with explaining all and guiding me through the process which literally took few hours. Lendable is very transparent with all . Thank you for such a great service.

June 9, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the service easy, professional, and transparent throughout. A special thank you for recognising Sara’s excellent support and guidance during the process. It’s great to know everything was completed within just a few hours. We really appreciate your feedback!

Rated 5 out of 5 stars

Quick decision and very easy to use

Quick decision and very easy to use

Marta Oniszko was very helpful

June 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the process quick and easy to use. A special thank you for recognising Marta Oniszko’s helpful support—we’ll be sure to pass on your kind words. We really appreciate your feedback!

Rated 5 out of 5 stars

Byron was very professional

Byron was very professional. He listened to what our needs were and what my parameters are no pressure. It was a pleasure dealing with him

June 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Byron provided such professional support and took the time to understand your needs without any pressure. It’s great to know it was a pleasure working with him. We really appreciate your feedback!

Rated 5 out of 5 stars

I would like to share my positive…

I would like to share my positive experience speaking with George from YouLend regarding my loan.

George was professional, knowledgeable, and very helpful throughout our conversation. He took the time to explain everything clearly, answered all of my questions, and made the process easy to understand. His friendly and patient approach made me feel valued as a customer and gave me confidence in the information provided.

I appreciate the excellent customer service George delivered and would like to thank him for his support and assistance.Thank you.

June 8, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a positive experience with George. It’s great to know he took the time to explain everything clearly, answer your questions, and provide friendly, professional support throughout the process.

We’ll be sure to pass on your kind words to George. Thank you for your feedback and for choosing YouLend!

Rated 5 out of 5 stars

Youlend again helped me

Youlend again helped me raise money to help fund a new vital piece of equipment. Rebecca D was great throughout and helped me choose the right % and amount so that the payments were the right choice for my business. Its been a great process and recommend for raising funds.

June 5, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for choosing YouLend again!

We’re delighted to hear the funding has helped you invest in an important new piece of equipment for your business. A special thank you for recognising Rebecca D’s support in finding the right funding amount and repayment structure for your needs. We truly appreciate your recommendation and feedback!

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