YouLend Reviews 11,328

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent communication, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting that employees go above and beyond to answer questions and provide solutions. The service is frequently described as quick, efficient, and straightforward, with funds often arriving within hours of application, which is crucial for businesses. People appreciate the easy-to-navigate user experience and the flexible approach to customer needs. However, some customers also noted issues with specific agents being rude or dismissive, particularly when discussing future lending or loyalty. A few other people also felt that their applications were unfairly blocked or that there were issues with fund transfers, leading to frustration and a lack of support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the quick, efficient, and professional... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and... See more

Payment

Consumers find payment to be positive, with many reporting quick funding, often within hours or a couple of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

Rebecca was very helpful & listened to our concerns & came up with a solution. She didn't pressure us into anything we didn't want. Youlend is a very competitive company in regard to its offerings.... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Loan shark!

Loan shark!

If you have been turned down by this company. Mark my words you have dodged a bullet. Not all money is good money!

The real s...bags however are commerce platforms such as eBay and Amazon who promote this company to it’s customer base (ie business sellers) under the guise of a partnership and a legitimate funding source.

They are not!

This company is making money and revel in the fact they do not have to answer to the FCA.

Best regards,

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Was sold a loan on lies

I was pushed to take out the loan but I clarified that the products I sell are seasonal and that there will be many weeks where my sales are little to none. I explained that I needed to know that I wouldn't be hounded as soon as my repayments drop. I was assured that this wasn't going to be a problem. As soon as it happened, I have been emailed and called continuously - being threatened to be defaulted if I didn't make the minimum payments. Every concern I expressed has been met. This company needs to be investigated.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Superb experience with YouLend

The whole process was simple and straightforward. Less intrusion and quick response. Thank you Michael Hall for such amazing experience 👏 . My name is David.

May 5, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, David. We’re glad Michael Hall made the process simple, quick and straightforward.

Rated 5 out of 5 stars

Very straight forward

Very straight forward, Michael Hall was very efficient and super helpful. Highly recommended

May 5, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Andrew. We’re pleased Michael Hall was efficient and helpful throughout.

Rated 2 out of 5 stars

I was very excited about my loan from…

I was very excited about my loan from Stripe Capital and YouLend was very professional. However, I constantly was informed if I paid off my loan, I would most likely get another loan offer. I called the sales team today and this guy answered and said you need x amount on GoDaddy per month to even qualify, and honestly, GoDaddy says way different right on their website. He seemed dismissive and I worked so hard to pay that loan to be able to be in good standing only to be rudely dismissed!!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

You lend all the way!

You lend all the way!! I’ve had funding every year from you lend for a good few years and I can honestly say they are seamless in the process. Smooth running from start to finish. Thahia my account manager has gone above and beyond in my latest funding application and I couldn’t thank her more.

May 5, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Laura. We’re pleased to have supported you over the years, and we’ll share your kind words with Tahia.

Rated 5 out of 5 stars

Fast and very good service

Fast and very good service. Highly recommend to very single business person.

May 5, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Daniel. We’re glad you found the service fast and would recommend it to other businesses.

Rated 5 out of 5 stars

Quick, Supportive

Great Team they've got and Grace who handled my most recent request was very quick and supportive in meeting my business needs. Everything is automatically setup so no need to stress about repayments either.

February 27, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Meet. We’re pleased Grace supported your business needs quickly and made the process easy.

Rated 5 out of 5 stars

Riya Mistry

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look forward to working with her again.

May 4, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Riya Mistry provided such quick and dedicated support, even over the weekend. It’s great to know everything was handled smoothly and efficiently. We really appreciate your feedback and look forward to supporting you again!

Rated 5 out of 5 stars

Thank you so much Rahul

Thank you so much, Rahul. You handled everything very professionally, and the whole process was smooth and quick from start to finish.

May 1, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Rahul provided such professional support and that the process was smooth and quick from start to finish. We really appreciate your feedback!

Rated 5 out of 5 stars

The app is amazing and easy to use to…

The app is amazing and easy to use to get funding.. You get updates through the whole process.. My funding was sorted by Dan Copeland just a few hours after applying.. Very satisfied.. Have used this process on more than one occasion and has always been trouble free..

May 1, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for your continued support!

We’re delighted to hear you find the app easy to use and that the process has been smooth each time. It’s great to know Dan Copeland was able to arrange your funding so quickly. We really appreciate your feedback!

Rated 5 out of 5 stars

Great help from Yusuf Sadiq

I had a really positive experience taking out my loan, and much of that was thanks to the support I received along the way. From the beginning, the process felt clear and manageable rather than overwhelming.

The person who assisted me was
Yusuf Sadiq

incredibly helpful, patient, and knowledgeable. They took the time to explain all the details, including the interest rates, repayment options, and any terms I needed to be aware of. I never felt rushed or pressured, which made a big difference in helping me feel confident about my decision.

May 1, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear you had such a positive and well-supported experience, and that the process felt clear and manageable throughout.

A special thank you for recognising Yusuf Sadiq’s patience and knowledge—we’re glad he took the time to explain everything clearly and helped you feel confident in your decision. We really appreciate your feedback!

Rated 5 out of 5 stars

Very Good Experience and easy to…

Very Good Experience and easy to arrange. Lucy sent me a email with quotation which was a good and fair and easy to inderstand. Within a few minutes i had the funds transferred to my Bank Account

May 1, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had a very good experience and found everything easy to arrange and understand. It’s great to know Lucy provided a clear and fair quotation, and that the funds reached you so quickly. We really appreciate your feedback!

Rated 5 out of 5 stars

The service was quick

The service was quick, straightforward and honesty. All thanks to Alex Allen

May 1, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the service quick, straightforward, and honest. A special thank you for recognising Alex Allen—we’ll be sure to pass on your kind words!

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