Youlesmotorcycles Reviews 

66
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing professional advice, ensuring a completely seamless purchasing process, and making every showroom visit genuinely enjoyable. Buyers consistently appreciate the welcoming atmosphere, the comprehensive vehicle presentations, and the exceptional overall condition of the motorcycles. Some reviewers were not happy with unexpected mechanical troubles, missing registration details, or frustrating interactions with specific staff members. A few people also mentioned facing communication hurdles, encountering sudden vehicle breakdowns shortly after purchase, and feeling completely ignored during their time at the dealership.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the knowledgeable and helpful team... See more

Product

Clients share positive opinions on product, highlighting that motorcycles arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting a welcoming atmosphere and a straightforward... See more

User experience

People report positive experiences with user experience, highlighting smooth and pleasant transactions from... See more

Customer service

Customers had positive experiences with customer service, noting that nothing was ever too much trouble for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't normally write reviews, however, I feel the need on this occasion. Buying a motorcycle during the depths of winter is not something I've done before. Not being able to physically see the vehi... See more

Company replied

Rated 5 out of 5 stars

5 Star plus rating for Youles Blackburn. The service I received was outstanding from Royce. No pressure and very helpful with advice on the bike I purchased. I’d highly recommend Youles Blackburn. I s... See more

Rated 5 out of 5 stars

Very helpful with my initial enquire and answered all my questions and concerns. Purchase went through cleanly. Communication was spot on, even got a curtesy call a couple of days after... See more

Rated 5 out of 5 stars

Just picked up my BMW R18 from Youles Blackburn, been a few times over the last 2 or 3 years, originally looking for a 2.3 Rocket 3 but when I saw the R18 I had to have it. Great service every time I... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

66 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(66)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service throughout

Youles Blackburn identified the fault on my Vespa and stored the scooter on site until the part was shipped from Italy. They then messaged me when the scooter was repaired, test ridden and ready for collection. The mechanic allocated to the job fully explained the fault and the procedure used to rectify it.
First class customer service.

August 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Super smooth transaction

Super smooth transaction, thanks to Dave B. Lovely new Honda Africa Twin. Delighted with bike. Great service and made to feel like a customer should. Thank you.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Youles Blackburn and Manchester - excellent customer service!

Went for a test ride on a Triumph 400 at the Blackburn branch - all the staff I encountered were helpful and pleasant to deal with.The branch was a welcoming place too.
Later went to the Manchester branch and test rode a Honda that I ended up purchasing! I was welcomed as warmly as I had been at the Blackburn branch, treated well ( there’s only so much coffee you can consume!) Particlar thanks goes to Dave, who was a pleasure to deal with and saved me money on the tracker I had fitted. I would heartily recommend a visit if you are looking to change your bike, or if you’re in the market for a first bike. You will not be disappointed.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service on bike storage over winter

Used Youles Blackburn to store my bike over winter. They looked after the bike, condition was perfect. I had an MoT and a link lowering kit swapped too before getting the bike back on the road and everything was done properly. Excellent communication with the shop as well throughout winter. The workshop guys even fixed a loose indicator for free. Great service, proper bikers.

March 31, 2024
Unprompted review

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