Your Doctors Online Reviews 

1,840
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient service, highlighting its value in saving time and making healthcare accessible. Many appreciate the professional, knowledgeable, and caring staff, including doctors who listen attentively and provide thorough assessments. The user experience is often described as easy and convenient, with quick response times and excellent communication. However, some people were dissatisfied with customer service, citing unclear membership details, difficulty connecting, and unresponsiveness to emails. Others noted occasional errors on forms and poor problem resolution.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting it as convenient, high-quality virtual care... See more

Staff

Consumers generally report positive experiences with the staff, highlighting their helpfulness, friendliness,... See more

Customer service

Users describe positive interactions with customer service, often expressing gratitude for the help received... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the service as very easy... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was prompt sey. The service providers listened carefully and provided good feedback. There was some doubt with the pattern of lab requisition when shown to the lab staff. They asked eac... See more

Company replied

Rated 5 out of 5 stars

Fast service & same day prescription. App is very user friendly; when my chat unexpectedly disconnected, they called my cell phone immediately. I like that you can track the status of your Rx. No comp... See more

Company replied

Rated 5 out of 5 stars

Living in a rural area without much public transit this service has been invaluable to me in the events where I was unable to drive. I was able to have a prescription sent directly to my pharm... See more

Company replied

Rated 5 out of 5 stars

My husband broke his back, after 3 weeks he went to emerg and had an x ray where they were looking for a rib fracture. They found nothing and sent him home. Another 3 weeks passed and I managed to con... See more

Company replied


Company details

  1. Medical Clinic

About Your Doctors Online

Written by the company

Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.

How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.

Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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4.5

All reviews

(1,840)

783 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m very impressed with the response…

I’m very impressed with the response time after I sent an email to customer service. Thank you for the professional and speedy resolution. The customer service representative I dealt with listened well and answered questions very politely.

May 18, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Sandra,

Thank you for the excellent feedback! Your Doctors Online provides 24/7 virtual urgent care, and we are thrilled to hear that our dedicated customer service team provided a professional and speedy resolution for you. It is our mission to deliver fast, reliable, and high-quality online medical assistance at every step of your healthcare journey.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Your doctors online is very convenient…

Your doctors online is very convenient and easy to access. Good service indeed

May 18, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Patrick,

Thank you for the wonderful feedback! Your Doctors Online provides convenient 24/7 virtual urgent care. We are glad to hear that our platform was easy to access and met your needs. It is our mission to deliver seamless, high-quality online medical consultations and accessible healthcare whenever you need it.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

So good customer service

So good customer service

May 17, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Shahid,

Thank you for the wonderful feedback! Your Doctors Online provides 24/7 virtual urgent care and dedicated patient support. We are glad our customer service team could assist you effectively. It is our mission to deliver seamless, high-quality online medical consultations and ensure a positive experience for every patient.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

great work

very good exercise,
and the doctors are very good

May 17, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Han Xiang,

Thank you for the wonderful feedback! Your Doctors Online provides 24/7 virtual urgent care, and we are thrilled to hear that our board-certified physicians provided you with an excellent experience. It is our mission to deliver fast, reliable, and high-quality online medical consultations whenever you need them.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Quick

Quick, thorough and friendly!

May 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Roza,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great service and support

Great service and support. Would recommend.

May 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Emma,

Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Easy to get in touch with a physician

Easy to get in touch with a physician, smooth process

May 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Amelia,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Had a wonderful experience with Sarah…

Had a wonderful experience with Sarah sumbal she went over everything perfect helped me with a great diet plan really recommend Your Doctors online. Everyone is super helpful and it’s super convenient.

May 15, 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Hi Deanna,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

They have been absolutely amazing for…

They have been absolutely amazing for me and my daughter and so convenient and easy. We truly appreciate everything they do for us.

May 15, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Crystal.
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Sarah was very knowledgeable and also…

Sarah was very knowledgeable and also understanding and easy to talk to
She went through everything i was hoping to and frequently asked if I had any questions

May 14, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Nicole,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars
Your Doctors Online logo

Reply from Your Doctors Online

Hi Deppa,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars
Your Doctors Online logo

Reply from Your Doctors Online

Hi Katherine,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Good

Good experience

May 13, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Dyan,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Good experience

Very fast and helpful

May 13, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Chelsea,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Amazing service!!!

May 13, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Wasim,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Sarah Sumbal is very patient and…

Sarah Sumbal is very patient and helpful. So glad I found this app.

May 12, 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Hi HY,

Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

This operation was very efficient at…

This operation was very efficient at getting a prescription to the drugstore and I really appreciate them

May 13, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Leslie,

Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Easy and quick access to medical care

Easy and quick access to medical care

May 13, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Lauren,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Excellent for everything specially the…

Excellent for everything specially the good explanation, taking care of the patient and understanding for all the situation that I have excellent Dr.

May 13, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Marinela,
Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Quick and efficient very helpful

Quick response time very helpful a

May 13, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Cory,

Thank you for choosing Your Doctors Online. We are delighted to hear that you found our team to be cooperative, knowledgeable, and skilled in patient care.

It is our mission to provide more than just medical answers; we strive to offer an instant connection to licensed physicians who truly know how to treat patients with the respect and expertise they deserve. We are pleased that our 24/7 virtual urgent care team provided the professional medical advice and support you were looking for.

Best Regards,
Your Doctors Online

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