Your Doctors Online Reviews 

1,781
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 755 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the fast and reliable service that proved invaluable, especially for those in rural areas or without a family doctor. Customers consistently praise the staff for being incredibly helpful, kind, professional, and knowledgeable, making interactions pleasant and ensuring they felt listened to and well-informed. The customer service is frequently described as outstanding, with prompt responses, clear communication, and a smooth, efficient user experience that saves time compared to traditional medical appointments. However, some customers also noted issues with the clarity of membership details and experienced dissatisfaction with customer service regarding refunds or lack of empathy. A few other people also felt that the pattern of lab requisitions caused doubt with lab staff, or that they did not receive good service from a particular doctor.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the quick response times and... See more

Staff

Consumers find staff to be positive, with many reviewers describing healthcare professionals as professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional, patient,... See more

User experience

People report positive experiences with user experience, consistently praising the app and platform for being... See more

Response time

Reviewers mention positive feedback about response time, with many highlighting the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast service & same day prescription. App is very user friendly; when my chat unexpectedly disconnected, they called my cell phone immediately. I like that you can track the status of your Rx. No comp... See more

Company replied

Rated 5 out of 5 stars

Living in a rural area without much public transit this service has been invaluable to me in the events where I was unable to drive. I was able to have a prescription sent directly to my pharm... See more

Company replied

Rated 5 out of 5 stars

Fast, dependable, reliable and understanding. Have told lots of friends of this service. No one likes emergency room wait times or not knowing if you are going there with sicker people. Standard docto... See more

Company replied

Rated 5 out of 5 stars

My husband broke his back, after 3 weeks he went to emerg and had an x ray where they were looking for a rib fracture. They found nothing and sent him home. Another 3 weeks passed and I managed to con... See more

Company replied


Company details

  1. Medical Clinic

About Your Doctors Online

Written by the company

Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.

How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.

Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,781)

729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I had a very good experience with this doctor. They were professional, patient, and took the time to listen carefully to my concerns. Everything was explained clearly, and I felt comfortable throughout the visit. The treatment and advice were helpful, and the staff was also kind and organized. I would definitely recommend this doctor app others looking for quality care.

May 8, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform provided a great experience and that our online doctors were professional, patient, and took the time to listen carefully to your concerns. It is our mission to provide accessible 24/7 medical advice and high-quality telehealth consultations to ensure your healthcare needs are met comfortably and efficiently.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Great drs

Fast and prompt service

June 13, 2026
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Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform could provide a fast and prompt service to meet your healthcare needs. It is our mission to deliver instant physician access and reliable medical advice to ensure your telehealth consultations are completed quickly and efficiently.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Always quick appointments

Always quick appointments. The doctors always speak with respect, not judgement.

June 13, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform could provide you with quick appointments and that you experienced compassionate care. It is our mission to provide instant physician access and reliable medical advice through respectful, non-judgmental telehealth consultations to ensure your healthcare needs are met comfortably.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

My nutritionist has been patient

My nutritionist has been patient, timely and informative. I appreciate how she takes the time to listen, support and advise

June 12, 2026
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Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care and specialized health consulting platform could support you, and that your nutritionist has been patient, timely, and informative. It is our mission to provide high-quality medical advice and personalized lifestyle guidance through communicative healthcare professionals to ensure all your long-term wellness goals are met effectively.

Best Regards,
Your Doctors Online Team

Rated 4 out of 5 stars

Great experience.

Great experience.

June 12, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform could help you and that you had a great experience. It is our mission to provide instant physician access and reliable 24/7 medical advice to ensure your telehealth needs are met quickly and efficiently.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Fast response time and great service

Fast response time and great service. Really good in a pinch.

June 12, 2026
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Reply from Your Doctors Online

Dear Rachael,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform could provide a fast response time and great service when you were in a pinch. It is our mission to deliver instant physician access and reliable medical advice to ensure your telehealth needs are met quickly and efficiently.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Quick

Quick, easy access to address health concerns.

June 12, 2026
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Reply from Your Doctors Online

Dear Darshana,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform could provide quick, easy access to address your health concerns. It is our mission to deliver instant physician access and reliable medical advice to ensure your telehealth needs are met efficiently whenever you need them.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

They are very helpful and they were…

They are very helpful and they were able to answer all my questions

June 10, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform was very helpful and that we were able to answer all your questions during your telehealth consultation. It is our mission to provide instant physician access and reliable medical advice to ensure your healthcare needs are met quickly and thoroughly.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Excellent service

Over all they are pretty good but the only thing is it's a bit pricey. Excellent service though they helped and got my medication right away.

June 9, 2026
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Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform provided excellent service and allowed you to get your medication right away. It is our mission to offer instant physician access and rapid prescription delivery so you can feel better without delay.

We want to address your feedback regarding our pricing model. To offer the lowest possible rate of $20/month, we structure this as an annual plan of $240 charged upfront. This allows us to provide unlimited 24/7 medical access for a full year, eliminating the high out-of-pocket costs typically associated with traditional urgent care visits and walk-in clinics.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Easy service

Easy service, very accommodating and quick to book you in. It's very convenient to be able to book appointments later in the evening. I highly recommend this service. it's affordable and easy to use. One thing I will say is that the app is sometimes glitchy and you cant read all the messages fully. Aside from that I have no complaints

June 11, 2026
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Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform could provide you with convenient, easy, and affordable service later in the evening. It is our mission to offer instant physician access and reliable medical advice to ensure your telehealth needs are met quickly and seamlessly.

We hold our technical infrastructure to the highest digital standards. Your Doctors Online requires a stable, high-performance user interface to ensure patients can seamlessly read all communication and access their telehealth consultations without interruption. We investigate all user feedback regarding app performance to continuously optimize our platform and maintain an efficient healthcare experience.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Fantastic service whenever you need them!

The first time I used the app I just needed a lab requisition, but this app has been unbelievably helpful for me, as I don't have a family doctor. I've gotten prescription refills, good service at all times of day, and communicative doctors. It's been absolutely worth it and I'd highly recommend it!

June 11, 2026
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Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are thrilled to hear that our platform has been unbelievably helpful and has provided you with fantastic service whenever you need it. It is our mission to bridge the gap for patients without a family doctor by providing reliable 24/7 virtual urgent care, prompt laboratory requisitions, and efficient prescription refills through our communicative online doctors.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Great service

Great service. Was able to talk to a doctor on the weekend. The Doctor was thorough and sent the Rx to the Pharamcy very quickly so I could get my son started on antibiotics.

June 10, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform allowed you to connect with an online doctor over the weekend and that you experienced a thorough telehealth consultation. It is our mission to provide instant physician access and reliable medical advice, ensuring that prescription delivery to your local pharmacy is handled quickly so your son could begin his antibiotics without delay.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Very good

Very good, doctors take me seriously and my issues are always resolved within a few minutes.

June 10, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform ensures that doctors take you seriously and that your medical issues are always resolved within a few minutes. It is our mission to provide instant physician access and reliable medical advice so you can receive prompt, high-quality care whenever you need it.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Very helpful

Very helpful, clearly understood my issue. Developed a comprehensive plan leading to symptom resolution. Very kind and knowledgeable

June 10, 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform provided a very helpful experience and clearly understood your issue to develop a comprehensive plan leading to symptom resolution. It is our mission to deliver compassionate care and expert medical advice through our knowledgeable 24/7 online doctors to ensure all your telehealth needs are met effectively.

Best Regards,
Your Doctors Online Team

Rated 3 out of 5 stars

I got a hold to the Doctors and…

I got a hold to the Doctors and provided me with best answers. I should put 5 stars on that, however, there are times that I didn’t get the best answers from the patient coordinators.

June 10, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform allowed you to get a hold of our doctors and that they provided you with the best answers. It is our mission to ensure that every telehealth consultation delivers accurate medical advice and instant physician access when you need it most.

We uphold the highest standards of professional clinical support. Your Doctors Online requires all patient coordinators to provide clear, helpful assistance to ensure a seamless experience before and after you speak with an online doctor. We investigate all feedback regarding our support staff to maintain these strict service protocols and ensure every interaction is highly efficient.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Great service

Great service. Have been using it for some time now. Has been very helpful when I’ve needed medical attention fast.

June 9, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care platform provided a prompt response and that our medical team listened carefully to your concerns during your telehealth consultation.

Our licensed healthcare providers issue standardized laboratory requisitions designed to streamline your diagnostic process. Your Doctors Online provides evidence-based medical advice, and our clinical protocols strictly follow standardized formats recognized by major diagnostic networks. While individual laboratory staff members may occasionally have internal questions about digital formatting, our requisitions contain all the legally required provider credentials and diagnostic codes necessary to process your tests safely and accurately.

We prioritize comprehensive patient safety, and obtaining these essential lab results is a critical step to ensure we provide the highest standard of care for your ongoing medical treatment and prescription management. We look forward to reviewing your updates and safely guiding your treatment plan forward.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

So worth the money

Quick and helpful service. I use it a lot. Saves me so much time and energy by not having to drive all the way to my GP for something simple. Your Doctors Online is 24 hours, which makes getting help really easy.

June 9, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are thrilled to hear that our 24/7 virtual urgent care platform saves you time and energy while providing quick and helpful service. It is our mission to offer instant physician access and reliable medical advice around the clock, ensuring that connecting with an online doctor for your healthcare needs is always seamless and easy.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars

Fast and Efficient

Good service and very fast in providing requisitions

June 9, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform was fast and efficient in providing the medical requisitions you needed. It is our mission to deliver prompt telehealth consultations and instant physician access to ensure your healthcare needs are met without delay.

Best Regards,
Your Doctors Online Team

Rated 5 out of 5 stars
Your Doctors Online logo

Reply from Your Doctors Online

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care platform could help you and that you had a great experience. It is our mission to provide instant physician access and reliable medical advice to ensure your telehealth needs are met quickly and efficiently.

Best Regards,

Your Doctors Online

Rated 5 out of 5 stars

Clear communication and Easy to use…

Clear communication and Easy to use platform

June 8, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi

Thank you for the excellent feedback! Your Doctors Online provides 24/7 virtual urgent care, and we are thrilled to hear that our dedicated customer service team provided a professional and speedy resolution for you. It is our mission to deliver fast, reliable, and high-quality online medical assistance at every step of your healthcare journey.

Best Regards,
Your Doctors Online

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