yournavi.com Reviews 147

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, noting that the service makes comparing cell phone deals much easier and is straightforward to use. Many appreciate that it explains everything well, making research quick and efficient, and provides helpful information on various carriers. However, some people were dissatisfied with the pricing and product suggestions. Several reviewers felt that the service only showed them the most expensive plans, or plans that were significantly higher than what they were currently paying, leading some to believe they found better deals elsewhere. There were also instances where the information provided was not accurate or did not meet specific user requirements.

What people talk about most

Price

Users describe ambiguous interactions with price. While some reviewers found good deals, such as getting a... See more

User experience

Reviewers express satisfaction with the user experience, highlighting its ease of use and helpfulness. Many... See more

Product

Customers had ambiguous experiences with product. Some customers are looking for new phones and plans, with... See more

Service

Consumers find service to be ambiguous. Some reviewers praise the fast service and attention received, with... See more

Subscription

People report ambiguous experiences with subscription plans. While some customers found plans that perfectly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful to know what I qualify for w/o me doing all the finding out on my own. But I also want to know if there is a better deal avail even thru a diff carrier. Therefore I didn't give the highest ra... See more

Company replied

Rated 4 out of 5 stars

Navi has made my life so much easier. I’m looking for a new phone/plan & Navi has everything I’m looking for right in front of me. I don’t have to call 5 different cell phone companies like I said it’... See more

Rated 4 out of 5 stars

I’m just trying to get an estimated price and cellphone for my son, he’s 16 and using a track phone…and, I believe he’s too old for a Track Phone

Company replied

Rated 4 out of 5 stars

It was easy to enter info but not accurate. With mint you can pay for a year and get unlimited data at $30 month rate. Thanks for info on other carriers but I think I am fine with Mint.


Company details

Written by the company


Contact info

3.7

Average

TrustScore 3.5 out of 5

147 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Showed that I can't afford ANY of those…

Showed that I can't afford ANY of those plans.I have straight talk for 45.00 a month covers everything I need

August 24, 2025
Unprompted review
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Reply from yournavi.com

Glad to hear that Straight Talk is working for you and that our tools could help you feel confident that you've already got the right plan based on your needs!

Rated 5 out of 5 stars

Good place

Good app good people

August 24, 2025
Unprompted review
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Reply from yournavi.com

Thanks for the feedback and 5-star review!

Rated 5 out of 5 stars

Navi made comparing cell phone deals so…

Navi made comparing cell phone deals so much easier! The site clearly broke down options between carriers, retailers, and even warehouse clubs. I really liked how straightforward it was—no endless fine print hunting. It gave me the confidence to walk into a store already knowing what to expect. Definitely recommend if you want to save time and make sure you’re actually getting the best deal.

August 17, 2025
Unprompted review
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Reply from yournavi.com

Thanks for giving Navi a five-star review and for the awesome feedback. We're so glad to hear that our site made comparing phone deals easier — that's our goal!

Rated 1 out of 5 stars

it only shows me the most expensive…

it only shows me the most expensive plans an servers there is why I think you could improved by showing ppl all options avaible even the shitty one

August 16, 2025
Unprompted review
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Reply from yournavi.com

Appreciate you sharing your thoughts. We'll share your feedback with our team.

Rated 4 out of 5 stars

Helpful to know what I qualify for w/o…

Helpful to know what I qualify for w/o me doing all the finding out on my own. But I also want to know if there is a better deal avail even thru a diff carrier. Therefore I didn't give the highest rating.

August 13, 2025
Unprompted review
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Reply from yournavi.com

Thanks for the thoughtful feedback! We'll be sure to share it with our team.

Rated 1 out of 5 stars

I found better deals than you did all…

I found better deals than you did all on my own....

August 10, 2025
Unprompted review
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Reply from yournavi.com

Sorry to hear that. You may have been looking at prepaid providers, which we don't currently support. Glad to hear that you were able to find a good deal, though.

Rated 1 out of 5 stars

Perfect

I think tjat verizon wireless is a grest and a awesome phone company thars very good and so nice to customers thanks Rhonda Stancil

August 10, 2025
Unprompted review
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Reply from yournavi.com

Oops, we think the rating you gave us must have been a mistake, given you called the service Perfect! In any case, we're glad we could help.

Rated 5 out of 5 stars

Everything

It so good and i love the good work

August 3, 2025
Unprompted review
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Reply from yournavi.com

Thanks for the 5-star review and feedback!

Rated 5 out of 5 stars

Excellent.

Excellent.

August 3, 2025
Unprompted review
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Reply from yournavi.com

Thanks for taking the time to leave Navi a review and a 5-star rating!

Rated 5 out of 5 stars

Very useful and easy to use

This site helped me find the perfect plan. It asked for what I would need in my phone plan and immediately gave me a plan that was perfect for me.

July 26, 2025
Unprompted review
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Reply from yournavi.com

Thanks for taking the time to give Navi a 5-star rating and leaving us your feedback. "Easy to use" is music to our ears!

Rated 4 out of 5 stars

I’m just trying to get an estimated…

I’m just trying to get an estimated price and cellphone for my son, he’s 16 and using a track phone…and, I believe he’s too old for a Track Phone

July 23, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thanks for using Navi and leaving us a review. We hope you found our free Phone Deal Finder tool useful in getting an estimate on a new cell phone for your son.

Rated 5 out of 5 stars

James at the front desk was very…

James at the front desk was very helpful, friendly, and accommodating.

July 20, 2025
Unprompted review
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Reply from yournavi.com

Glad to hear James was able to help you. Thanks for the feedback. We'll be sure to pass it along to him!

Rated 5 out of 5 stars

Hi Ruth becker I need new iPhone 16…

Hi Ruth becker I need new iPhone 16 small

July 19, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thanks for leaving us a 5-star rating. We keep a running list of the latest iPhone 16 deals at top carrier so you'll always know the best offer you currently qualify for!

Rated 1 out of 5 stars

I currently pay $35/mo for 11GB of Data…

I currently pay $35/mo for 11GB of Data and unlimited Text/Talk.
The website is only showing me $70 and higher plans, making the site worthless.
I've already found better plans with Red Rocket and Mint Mobile.

July 15, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thank you for trying Navi. The carriers we currently support are postpaid providers, not prepaid providers, but we will take your feedback to our team for consideration.

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