After 26 years with another energy supplier. Time for a change. NRG was recommended by our neighbour. Excellent service from the first initial call. Helpful, polite. Delivery was a few days earlier th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more
Company replied
Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more
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It was easy to order from NRG's website. I had been getting quotes for a while with the cost of heating oil having risen dramatically but then starting to fall back. They let me know when it was to be... See more
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Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 2 weeks
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Oil quote from Your NRG was the best I…
Oil quote from Your NRG was the best I could find. The oil arrived on the specified day and was quickly transferred to my tank. Driver was helpful and polite.
July 16, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Uncooperative driver!!
Waited in all day for delivery, I then watched the tanker pass my house rang the company and they told me that the drive was too narrow for the tanker, I told them that there were alternative delivery points and if the driver rang me I would liaise with him, they just rang back and said he wouldn’t return and the delivery would be delayed so I had to take another day off of work to give access, never had any problems with any other company
July 16, 2026
Reply from Your NRG
Good Morning,
Thank you for taking the time to leave your review. We are sorry for the frustration and inconvenience caused on the day of your delivery.
Having investigated this further, we understand that the driver who originally attended was unaware that there was an alternative access point which was suitable for a standard-sized tanker. As a result, the delivery was incorrectly deemed inaccessible and was not completed on the first attempt.
We appreciate that this was disappointing, particularly after you had waited in for the delivery and offered to assist by directing the driver to the alternative access route. We understand how frustrating this must have been.
That said, we are pleased that the delivery was successfully rescheduled and completed within the original delivery window. We have also shared your feedback with the relevant team to help prevent similar issues in the future and to ensure drivers are aware of all available access options before a delivery is postponed.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind Regards,
Justyna
Customer Services Manager
Competitive pricing
Competitive pricing. £100 cheaper for 800 litres than my usual supplier. Phone call from driver when he was on the way. Fast and efficient. Will be using them again without hesitation.
July 16, 2026
Reply from Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
All good, recommend to all
Delivery date was within expectations and delivery arrived on-time with pre-warning of delivery as requested. Good price compared to competition and driver was courteous and friendly.
Will certainly use again.
July 16, 2026
Reply from Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Danny Moore gave great customer service…
Danny Moore gave great customer service and support. He kept an eye on the fluctuating prices and got me a great deal. Thanks Danny!
July 16, 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our customer service. I have passed your lovely feedback onto Danny!
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Easy to order on line.
Easy to order on line.
Cheapest price at the time.
Delivered on time.
July 16, 2026
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Always competitive on price
Always competitive on price
Delivery on time , always have a pleasant delivery driver
Used for the past 6 years
July 16, 2026
Reply from Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
Always simple ordering and efficient delivery
Always simple ordering, cheaper than thw competition most of the time and a great delivery service
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Excellent!
So easy! I ordered online, I was sent an email letting me know when my fuel would be delivered and the driver let me know when he was here. Easy process from start to finish. Would definitely recommend YourNRG.
July 16, 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
Great service
Great service. Didn't even hear him delivering (still in bed). Had most of my oil from NRG and cannot fault them.
July 16, 2026
Reply from Your NRG
Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
Great Service,Arrived on date…
Great Service,Arrived on date stated.Impressed with the price too.
July 16, 2026
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Reply from Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
Delivery was on time
Delivery was on time. Price was very competitive and the driver was considerate of the property.
I have used NRG many times.
July 3, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reliable
Efficient service delivery when expected with no problems. Very competitive price. This was our first time using NRG will certainly use again and will recommend to others.
July 16, 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Cheapest on the day,and a prompt…
Cheapest on the day,and a prompt delivery, many thanks .
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
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