After 26 years with another energy supplier. Time for a change. NRG was recommended by our neighbour. Excellent service from the first initial call. Helpful, polite. Delivery was a few days earlier th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more
Company replied
Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more
Company replied
It was easy to order from NRG's website. I had been getting quotes for a while with the cost of heating oil having risen dramatically but then starting to fall back. They let me know when it was to be... See more
Company replied
Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a proper family business.
This is a proper family business.
It doesn't promise to be the cheapest, but it does promise to be consistent, and more so, reliable.
I've been with them for 5 years and never had reason to complain.
☆☆☆☆☆
July 16, 2026
Reply from Your NRG
Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
Good very quick service at a good price…
Good very quick service at a good price can’t ask for more.
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
New customer
Good communication with NRG and told me time of delivery so I could have tank unlocked.
Best price as well
June 15, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Delivery to wrong address
Although my order was delivered to the wrong address you soon sorted it out and redelivered in only a couple of days
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Very easy to order on line
Very easy to order on line
Very competitive price
Would recommend to use again and anyone looking for heating oil
July 16, 2026
Reply from Your NRG
Hello, It is great to hear that you were pleased with our service and found our website easy to use. We will look forward to taking care of your oil needs again in the future. Thank you for your review.
Easy to order
Easy to order, no issues with delivery despite our house being awkward to access and great follow up service.
July 16, 2026
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
I was at work but my wife delt with…
I was at work but my wife delt with the driver and we had 2 tanks filled
July 16, 2026
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Oil arrived really quickly and the…
Oil arrived really quickly and the driver was polite helpful and professional
July 16, 2026
Reply from Your NRG
Hello, we are pleased that you received your oil promptly and carefully. I will pass your regards onto to the driver that delivered to you. Thank you for choosing Your NRG and for taking your time to leave us a review.
Price was good
Price was good, customer service lovely and delivery was quick. Driver was brilliant, pleasant and friendly..
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
allways good and friendly delivery
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Oil nrg
Great price. Superb delivery, it was early morning and I was asleep. They came directly to the tank and did their delivery. I didn’t know until I woke and saw the post to say it had been done. 5x job well done!
July 16, 2026
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Quick and efficient delivery
Quick and efficient delivery, friendly driver, reasonable price given the global situation
July 16, 2026
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Your driver delivered the oil in…
Your driver delivered the oil in correct quantity, at the promised time and left the tank secure.
What more could I expect?
Regards,John
P.S. the hose crushed one of my tomato plants. Well no one's perfect. The same day my grand daughter crushed two more, just to put it in perspective.
July 16, 2026
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Excellent
Friendly, reassuring, helpful advice given when ordering by ‘phone which is my preferred method. Excellent service. Thank you.
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Cheaper rate
You will always find the cheaper rate here also delivery time is amazing.
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
I found the service to be quick and…
I found the service to be quick and efficient. My delivery arrived within days. On that basis I would recommend your company to anyone looking for a fast , price conscious service.
July 16, 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.