YourSexualHealth Reviews 

85
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and caring staff for providing a welcoming and friendly environment during all clinic appointments. People also highlight the exceptionally rapid turnaround time for test results, alongside the clear communication and professional support maintained throughout the entire testing process. Some reviewers were not happy with certain specific aspects of the testing procedures or found medical details very difficult to interpret independently. A few individuals also mentioned feeling deeply disappointed by unexpected limitations or experiencing service issues that required additional time and repeated visits to resolve properly.

What people talk about most

Service

Consumers find service to be positive, highlighting fast appointment scheduling, professional staff, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, helpful, and highly... See more

Response time

People report positive experiences with response time, highlighting a consistently prompt and brilliant... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a simple, swift, and completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time I've used this company. Really friendly, professional and knowledgeable. Speedy service too! Reassured that they use a UKAS regulated laboratory so happy that I have accurate results withou... See more

Company replied

Rated 5 out of 5 stars

Website relatively easy to navigate and make decisions on purchase. Any and all emails replied to quickly and with relevant answers to questions. Telephone call from the doctor within hours of requ... See more

Company replied

Rated 5 out of 5 stars

I use YourSexualHealth often for my work and have found them to be a fantastic service. The clinics are great, with friendly staff and a judgement free experience every single time. I would high... See more

Company replied

Rated 5 out of 5 stars

I’ve worked with YSH for many years and have consistently found them to be professional, reliable, and easy to work with. They deliver excellent work and are a genuine asset to our industry. YSH conti... See more

Company replied


Company details

  1. STD Testing Service

Written by the company

Your Sexual Health Limited delivers comprehensive sexual health testing across the UK, offering discreet home STI test kits, private clinic visits, and home nurse appointments for convenient, personalised care. All testing is supported by accredited laboratory analysis with fast turnaround times. Every positive result includes a free GP consultation, giving you access to expert medical guidance without additional cost. Our mission is to make STI testing easy, confidential, and accessible, with trusted nationwide support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(85)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Website relatively easy to navigate and make decisions on purchase.
Any and all emails replied to quickly and with relevant answers to questions.
Telephone call from the doctor within hours of request.
Overall a very good experience and although I hope never to use again would do so if necessary.

May 26, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Jeremy

Thank you very much for taking the time to write a review.

We are delighted to hear that you were happy with your experience. We always aim to respond promptly to questions and requests, ensuring that our patients receive reassurance, support, and treatment as quickly as possible when required.

Thank you once again for your kind feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Excrllent

Great service

May 21, 2026
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Reply from YourSexualHealth

Dear Crispen

Thank you very much for taking the time to leave a review.

We’re delighted to hear your positive feedback and that you received a great service.

Thank you once again for your kind comments.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Easy process fast result’s

Easy process fast result’s

May 15, 2026
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Reply from YourSexualHealth

Dear Tom

Thank you very much for taking the time to leave a review.

We’re delighted to hear that you found the process straightforward and that you received your results quickly.

Thank you again for your kind feedback.

Kind regards

Your Sexual Health

Rated 5 out of 5 stars

Fantastic Judgement-Free Service

I use YourSexualHealth often for my work and have found them to be a fantastic service.
The clinics are great, with friendly staff and a judgement free experience every single time.

I would highly recommend using them next time you need a check up!

May 12, 2026
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Reply from YourSexualHealth

Dear Kitty

Thank you so much for taking the time to leave us a review.

We’re delighted to hear that you were happy with the service provided and that you found the clinic staff welcoming and supportive.

Thank you once again for your kind feedback, and we look forward to assisting you again in the future.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Hello

Hello,
It was quick and discreet. The clinic was so elegant and modern.
The staffs were very professional , friendly and really kind.

Thank you

April 28, 2026
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Reply from YourSexualHealth

Dear Andras

Thank you very much for taking the time to leave a review.

We’re delighted to hear that you were pleased with the quick and discreet service, and that the clinic met your expectations.

Thank you once again for your kind feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Great service

Friendly staff, rapid results. Good website. Recommended.

April 24, 2026
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Reply from YourSexualHealth

Dear Duke,

Thank you for taking the time to leave a review.

We’re delighted to hear that you were pleased with the service.

Many thanks again,

Your Sexual Health

Rated 5 out of 5 stars

Quick and efficient team

Nice, quick and professional service

April 24, 2026
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Reply from YourSexualHealth

Dear Marcus,

Thank you for taking the time to leave a review.

We’re delighted to hear that you found our service quick and professional.

Thanks again for your feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Honestly its was all professional and I…

Honestly its was all professional and I can't complain

April 8, 2026
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Reply from YourSexualHealth

Dear Yandi

Thank you very much for taking the time to leave a review.

We are delighted to hear that you were pleased with the service provided.

Thank you once again.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

Professional and extremely fast turn…

Professional and extremely fast turn around

April 15, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Matthew

Thank you very much for taking the time to leave your review. We’re delighted to hear that you found our service professional and appreciated the fast turnaround.

Thanks again for your kind feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Was helpful finding me a convenient…

Was helpful finding me a convenient spot at short notice

April 10, 2026
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Reply from YourSexualHealth

Dear Customer,

Thank you very much for taking the time to leave a review.

We are pleased to hear that we were able to assist you at short notice, and we can usually offer short-notice appointments at most of our clinic locations.

Thank you once again for your feedback.

Kindest regards

Your Sexual Health

Rated 3 out of 5 stars

All clinics need to use stickers to…

All clinics need to use stickers to label samples
The clinic in Tottenham hand wrote the bottles and made an error making my results invalid
For the money we pay you should do a lot better
The admin team corrected this and were excellent in making this right
Thank you Julie

April 2, 2026
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Reply from YourSexualHealth

Dear Margaret,

Thank you very much for taking the time to leave a review.

We are very sorry about the issue at the Tottenham clinic and the impact the handwritten labelling had on your results. We fully understand how unacceptable this is, particularly given the importance of accuracy in sample handling.

We are currently working to ensure that typed labels are used in place of handwritten ones wherever possible across all clinics.

We are pleased to hear that our admin team was able to resolve the issue for you, although we recognise that this should not have occurred in the first place.

Once again, thank you for your feedback.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Customer service via email is great

Customer service via email is great, quick responses and answered all questions and quickly. Booked very easily and found an appointment near me very easy and quick to do. Overall a good company would use again if needed in future x

March 28, 2026
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Reply from YourSexualHealth

Dear Paris,

Thank you for taking the time to leave a review.

We are very pleased to hear that you were satisfied with the service and found the booking process straightforward. Your feedback is greatly appreciated.

We look forward to assisting you again should you require our services in the future.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Super fast experience

Bloods and urine taken very fast and results were next day much better than advertised at 3 days !

March 27, 2026
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Reply from YourSexualHealth

Dear customerpaul Starkey

Thank you very much for taking the time to leave a review.

We’re really pleased to hear that you were happy with the service and that your test results were returned even faster than expected.

Once again, thank you for your feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

i used your services more than once and…

i used your services more than once and its grate

March 26, 2026
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Reply from YourSexualHealth

Dear Michael,

Thank you very much for taking the time to leave us a review.

We’re very pleased to hear that you are happy with the service, and we truly appreciate your continued custom.

We look forward to being of assistance to you again in the future.

Kindest regards

Your Sexual Health

Rated 4 out of 5 stars

Quick and easy

Quick and easy

March 26, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Kev,

Thank you for taking the time to leave us a review.

We’re delighted to hear that you found the process quick and easy.

Thanks again for your feedback.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

Smooth

Everything was straight forward and super easy amazing experience

March 17, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Aderemi,

Thank you very much for taking the time to leave us a review.

We’re so pleased to hear that you found the process straightforward and easy, and we’re delighted that you had such a positive experience.

Thank you again for your feedback.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

They're always so reliable and amazing…

They're always so reliable and amazing to work with. Five stars. Absolutely recommend.
Rebecca Goodwin

March 18, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Rebecca,

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear that you’re happy with the service, and we truly appreciate your continued support.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

Christine Great Ambassador

The nurse i saw, Christine, greeted me with a very nice smile and reassuring presence. Great experience with Christine at the centre of it

March 17, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Mike,

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear that you had such a positive experience at the clinic, and that Nurse Christine looked after you so well.

We’ll be sure to pass on your kind comments to her – she’ll be delighted to hear them.

Thanks again for your lovely feedback.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Swift and efficient service

Swift and efficient service

March 4, 2026
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Reply from YourSexualHealth

Dear Bob

Thank you for your review.

We're delighted to hear that you found the service swift and efficient — exactly what we aim for!

We truly appreciate your feedback. Thank you again.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Good timings

Like everything about it

Simple and great

March 11, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Bernard

Thank you for your review.

We’re very happy to hear that you were pleased with our service.

We truly appreciate your feedback. Thank you again!

Kindest regards

Your Sexual Health

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