Y'OUR Personalized Skincare Reviews 705

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like acne, dryness, and uneven tone. Many appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The quality of the products is frequently highlighted, with many users experiencing positive changes and recommending them to others. The customer service and staff are also widely commended for being responsive, helpful, and professional, often going above and beyond to address concerns and offer solutions. However, some people were dissatisfied with product longevity, reporting that supplies did not last as expected. A few other people also felt that the products caused skin irritation or burning, and some expressed concerns about billing practices and the presence of certain ingredients.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the effectiveness of the products,... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers highlight that the products are... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as top-tier,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team's kindness, professionalism,... See more

User experience

Users describe positive interactions with user experience. Many customers praise the simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is top tier!!! All of my ridiculous questions have been kindly & thoroughly answered. Everything they claim about these products, absolutely true. Been using products almost 3 mon... See more

Rated 5 out of 5 stars

I never had a skin routine so I didn't expect anything. But my dull skin and uneven tone became a problem. Y'OUR Skincare has become the solution. Within weeks my skin is noticeably brighter and smoot... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

705 reviews

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Replied to 42% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Y’OUR has truly changed my life because…

Y’OUR has truly changed my life because this is the first brand that took everything I was struggling with when it comes to my completion and allowed my skin to go through a transformation that was beautiful. Their customer service is the friendliest I have ever experienced, any problem I’ve ever had was taken care of with a degree of ease I have never experienced. They have been instrumental in my life by transforming my skin into something j never thought possible. Their products are amazing and life changing I would only recommend Y’OUR to anyone because their life will get changed in a way unimaginable.

November 13, 2024
Rated 5 out of 5 stars

I regularly use the 3-step skincare…

I regularly use the 3-step skincare routine and it helps keep my skin clean and moisturized reliably! I take it with me on all my trips because travel can be exhausting and it helps prevent breakouts.

November 12, 2024
Rated 5 out of 5 stars

They have the best customer service…

They have the best customer service I've ever experienced. I'm in the marketing industry and they are doing something right. I was very well taken care of and if I had an issue I was heard and it got dealt with right away. Would highly recommend! Thank you!

November 12, 2024
Rated 5 out of 5 stars

Love these products

Love these products, and it is cheaper than buying stuff at the store. they helped me figure out that stripping layers off my face with irritating chemicals was not necessary or even helpful. I use gentle moisturizing products now and my skin is better than ever. The only thing I use that's not theirs is a topical probiotic, I highly recommend this for acne. Y'our should try to incorporate that or add it as an option.

November 12, 2024
Rated 5 out of 5 stars

The customer service team is amazing…

The customer service team is amazing and always there for you. The skin care products are specifically made for you and they work so good. I have terrible acne as an adult and this is one of the only products that has truly helped my skin.

August 12, 2024
Rated 5 out of 5 stars

Amazing results!

Y'OUR skincare products are high quality and have made my skin more even than I thought possible. I love the face wash and moisturizers. I would highly recommend them to my family and friends.

November 6, 2024
Rated 5 out of 5 stars

Great customer service

The customer service is always responsive and helpful. They always provide a solution; for example, I was experiencing some more blackheads than usual and asked for a regiment change. They sent me a free face mask cream to try out on the blackheads and instructions on using it. Although the product is a little expensive, it does work. I’ve been struggling with redness and blemishes since I was a teenager, and the regimen has cleared my skin and made it less sensitive to breaking out. Additionally, they are very considerate when providing additional products if you run out.

October 20, 2024
Rated 5 out of 5 stars

Outstanding products and customer service!

The products contain the most up to date anti aging ingredients which tells me they know what they are doing. The customer service is outstanding! They will work with you to provide the products best suited to your specific needs. I love everything in my kit!

November 1, 2024
Rated 5 out of 5 stars

Y’our is incredible

Y’our is incredible! I know nothing about skincare products, but I need a way to take care of my skin. Enter: Y’our. Instead of having to do endless research and sink $100’s (if not $1000s) into sampling skincare products, I took a short quiz with Y’our and got a personalized skincare routine in minutes. I was skeptical at first, but after a few months using Y’our, my skin was clearer than it ever had been since puberty! I was having some issues with oiliness, and Y’our adjusted my regimen and sent new products immediately. The customer service team has been top notch, and the pricing model is extremely fair. A four-product regimen from other skincare brands would cost significantly more. Plus, you wouldn’t get the guarantee of effectiveness. I couldn’t be happier with Y’our! Thanks for an amazing experience.

September 15, 2024

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