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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the product, highlighting its ability to provide confidence and peace of mind, especially for those living alone or with mobility concerns. The service is consistently praised for being efficient and helpful, with many appreciating the clear information and excellent customer care. Reviewers find the watch comfortable, lightweight, and easy to operate, often noting its discreet design that resembles a regular smartwatch. The staff are frequently described as lovely, kind, and efficient, providing great support and follow-up service. However, some people mentioned that the watch can be very sensitive, triggering fall alerts from vigorous movements like shaking laundry. A few other people also felt that the battery life could be improved, requiring frequent recharging, and noted that the watch is not waterproof. There were also occasional concerns about accidentally pressing the SOS button and difficulty seeing the battery charge amount with poor eyesight.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the confidence... See more

User experience

Customers had positive experiences with user experience, finding the watch easy to use, comfortable to wear,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, kind, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, helpful, kind, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the caring, attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service & extremely helpful team of staff members. Highly recommended, this service is better than other services around due to not being tied to been close to a box in your home, which... See more

Rated 5 out of 5 stars

After our one month trial, we are delighted with my husband’s Your Stride watch. It gives him confidence and will hopefully keep him being independent longer. He has had a few false alarms which have... See more

Rated 5 out of 5 stars

Helpful on phone,clear information.Looks good especially by changing strap to silver expander. Comfortable to wear clear to see and just enough key information without overload. Arrives charged and r... See more

Rated 5 out of 5 stars

Clear and transparent information on the website was very helpful. The device arriving already set up was helpful, and I liked it being self-contained (my previous fall alarm relied on connecting to m... See more


Company details

  1. Mobility Equipment Supplier

About YourStride

Written by the company

YourStride, formerly Personal Alarm Watch, is trusted by thousands of happy customers across the UK to get them help when they need it most. The YourStride watch features an SOS button that, when pressed, immediately connects the wearer with YourStride's dedicated personal alarm monitoring team.

48% of falls happen outside the home. That's why the YourStride Alarm Watch works wherever you go - at home, in the garden or out and about. Our 24/7 monitoring team is always on hand to provide the help you need.

YourStride is discreet, easy to use and works straight out of the box. No landline, Wi-Fi or smartphone apps needed. Going beyond just an alarm, the built-in activity tracking helps and motivates you to stay active.

YourStride will empower you to live your life to the fullest. Enjoy security, peace of mind, and freedom without compromise. Simply wear your personal alarm watch, and do what you do best. Our experienced 24/7 monitoring team is only ever a button press away. Order online today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Since purchasing the stride watch

Since purchasing the stride watch, I feel safer. I live on my own and it’s the best thing going. I wear it all the time so if I need help at any time I know someone is at the other end. I definitely would recommend the stride watch to anyone.

March 16, 2026
Rated 5 out of 5 stars

Very impressive reactipn

At c o630 While checking the time, I inadvertently pressed the alarm function.
As I am deaf, I did hear the reply and continued dozing
I was then fully awoken by neighbour (my first reponder) who had been telephoned and asked to check on me.
This was a false alarm but the systems reaction was VERY IMPRESSIVE

March 17, 2026
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Rated 4 out of 5 stars

Useful piece of kit & for own guidance

Useful piece of kit & for own guidance. Occasional near attempt to tell me I've or nearly had a 'fall; usually because I've shaken out an item of laundry too vigorously. Helpful reminder re number of steps or need to be a bit more energetic.

March 16, 2026
Rated 5 out of 5 stars

Your stride

Fantastic service banged my watch a few times by accident and the call center are straight on the watch to make sure everything is ok. Watch is very comfortable to wear and very light only as big as a smart watch, it's incredible the watch and the service. If you or a loved one have problems getting about this watch will give you peace of mind that you can get help whenever and wherever you need it.

March 14, 2026
Rated 3 out of 5 stars

Watch only holds it's for about 3days

Watch only holds it's for about 3days

March 12, 2026
YourStride logo

Reply from YourStride

Dear James,

Thank you for taking the time to leave this review.

I was glad to speak with you personally and reassure you that your watch’s battery is working as expected. It was also great to hear that you are happy with our service overall.

As discussed, each battery cycle lasts between two and five days depending on usage and signal strength which is standard for devices that provide continuous connectivity in this way.

Please do get in touch if we can assist further in the future.

Ollie Laver
Customer Success Manager
020 3868 5575

Rated 5 out of 5 stars

Great product

YourStride has a great product and excellent customer service. Their product is perfect for my needs and the buying process was very straightforward. I am very satisfied with my purchase.

February 11, 2026
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Rated 5 out of 5 stars

Just arrived - I am testing FULLY

So far, so good - testing phase
After loosing ALL faith in careline365 (check my reviews there!) we have ordered one of these with added fall detection. Super-fast responses to my email questions, lovely simple account set up online i did for my dad in 5mins. Easy to add/remove contacts yourself and re-order their priority. Watch arrived quickly, 1st test spot on, i made it fall alert by jumping hard, it was easy to reset/cancel, and i will be wearing it until battery runs out and testing it FULLY!
THEN I will trust it...
I will update here...

I have tested this RIGOROUSLY! Sorry YourStride people! Of 10 tests, average time for pick up from the time button pressed was 30seconds.

Sometimes they picked up before it even rang! Only once did it take 60seconds. I hung up, and my dad was called back to ensure he was OK.

Brilliant function you can select to email you if no steps are recorded when they usually are....

It notifies people that are added as contacts so they are aware of YourStride number.

I got an email notification this morning stating no steps taken, I asked dad and he said he had only just put it on!

Battery lasted 6 days with me wearing it and fiddling with it often. Very simple to charge, its magnetic, so literally impossible to put on the wrong way

Utterly delighted so far. Well played YourStride 👏👏

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Out standing empathy and personal service - Thank you Edward

I purchased a wrist alarm for Mum, but sadly Mum passed away before we had even unwrapped the alarm.
I spoke to Edward at YourStride who agreed I return the watch for a full refund. A kind gesture but what really impressed was the outstanding empathy and kindness he showed even adding a personal sympathy message when he emailed the return address.
OUTSTANDING SERVICE WELL DONE AND THANK YOU EDWARD

March 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic power in a light, ultra-compact device

The watch arrived within 3 days with an instruction leaflet which was easy to understand and apply. The watch was amazingly light and compact with a very sensible strap. The display is extremely clear and surprisingly so is the voice communication with the safety monitoring. This is an outstanding example of modern electronic technology.

March 10, 2026
Rated 5 out of 5 stars

New found freedom and independence with Your Stride

Delighted with my purchase of the Your Stride monitor. Have been using it for a few weeks now. It has given me (and my family) the peace of mind and confidence to be more active, especially to go out on my own. The additional Falls Detect can be a little too sensitive at times but overall the monitor has given me a level of independence back that I was in danger of losing. The watch is larger than my fitness monitor but lightweight. Needs charging regularly but quick and easy to do. Great ongoing communication from Customer Team and Call Centre. All very helpful and pleasant. Would highly recommend.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent all round

Excellent service , product and value. Arrived quickly, easy to set up , comfortable and gives peace of mind to wearer and family. Look no further...

March 8, 2026

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