Very good service & extremely helpful team of staff members. Highly recommended, this service is better than other services around due to not being tied to been close to a box in your home, which... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After our one month trial, we are delighted with my husband’s Your Stride watch. It gives him confidence and will hopefully keep him being independent longer. He has had a few false alarms which have... See more
Helpful on phone,clear information.Looks good especially by changing strap to silver expander. Comfortable to wear clear to see and just enough key information without overload. Arrives charged and r... See more
Clear and transparent information on the website was very helpful. The device arriving already set up was helpful, and I liked it being self-contained (my previous fall alarm relied on connecting to m... See more
Company details
About YourStride
Written by the company
YourStride, formerly Personal Alarm Watch, is trusted by thousands of happy customers across the UK to get them help when they need it most. The YourStride watch features an SOS button that, when pressed, immediately connects the wearer with YourStride's dedicated personal alarm monitoring team.
48% of falls happen outside the home. That's why the YourStride Alarm Watch works wherever you go - at home, in the garden or out and about. Our 24/7 monitoring team is always on hand to provide the help you need.
YourStride is discreet, easy to use and works straight out of the box. No landline, Wi-Fi or smartphone apps needed. Going beyond just an alarm, the built-in activity tracking helps and motivates you to stay active.
YourStride will empower you to live your life to the fullest. Enjoy security, peace of mind, and freedom without compromise. Simply wear your personal alarm watch, and do what you do best. Our experienced 24/7 monitoring team is only ever a button press away. Order online today.
48% of falls happen outside the home. That's why the YourStride Alarm Watch works wherever you go - at home, in the garden or out and about. Our 24/7 monitoring team is always on hand to provide the help you need.
YourStride is discreet, easy to use and works straight out of the box. No landline, Wi-Fi or smartphone apps needed. Going beyond just an alarm, the built-in activity tracking helps and motivates you to stay active.
YourStride will empower you to live your life to the fullest. Enjoy security, peace of mind, and freedom without compromise. Simply wear your personal alarm watch, and do what you do best. Our experienced 24/7 monitoring team is only ever a button press away. Order online today.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 02038685575
- team@yourstride.com
- yourstride.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
confidence
gives me confidence to know i can speak to someone if i need help where ever am
February 25, 2026
Advertisement
Lovely experience
Everything has gone as expected. The watch is great and easy to use. Comfortable and so far prompt answer on testing. Very friendly. Reasonable price.
March 6, 2026
Just what In wanted
March 1, 2026
Brilliant innovation
Brilliant innovation. Gives peace of mind whilst going about the day . Looks just like a normal watch. Very easy to use and it comes all set up.
Staff are lovely and very polite and helpful. All in all it has been a great service and something that I am happy to recommend.
March 2, 2026
I have much more peace of mind …
After reading reviews for many safety watches and devices for the elderly, I decided to go with the Your Stride watch. At 82 and living alone it gives me great peace of mind knowing that if needed I only have to press a button and help is at hand. I also like to get my daily walk in and for a very small additional cost per month my watch would detect a fall. My family are also pleased that I have this added assurance in place.
March 2, 2026
Advertisement
Good customer service
Good customer service, but they misread the persons name and contacted the person who had recommended them. This totally confused her!!
February 19, 2026
Great quality watch and functionality
Great quality watch and functionality. Good communications and service. Highly recommended.
February 26, 2026
Easy company to deal with
Easy company to deal with. Happy to answer customer queries and keen to learn about customer experiences.
February 26, 2026
I now have more confidence and…
I now have more confidence and security and the service is excellent.
February 26, 2026
Advertisement
Good service
Prompt delivery, arrived set up correctly, guide easy to understand. Easy to use web page to adjust as necessary and check activity.
February 25, 2026
First twenty days of usage
Quick delivery, straight forward set up great customer service and back up. Easy to use
February 24, 2026
Clear and concise from your stride when…
Clear and concise from your stride when first phone enquiry
Good that when package arrived no detailed /complicated technical needs to be made
Twice tested responses and as advertised prompt replies
February 17, 2026
So far it's been a very good service
So far it's been a very good service so delighted. Even tho' watch isn't waterproof (good suggestion to use waterproof bag so bought one to hang around my neck whilst in the shower) it's smart and easy to wear. Staff are delightful, polite and very caring.
February 24, 2026
Advertisement
Knowing that there is someone there…
Knowing that there is someone there should you need them
February 24, 2026
The staff was very helpful on my first…
The staff was very helpful on my first enquiry and every time I rang back. The customer service was excellent, so I bough the product. Well done Yourstride and thank you.
February 14, 2026
Excellent service in delivery set up
Excellent service in delivery set up. Appreciate county wide coverage.
February 4, 2026
Advertisement
A good company to deal with…
It has given me the confidence to get about. Yourstride have been very helpful.
February 13, 2026
Great personal service!
Talking to real people and using GPS for walks that may not have coverage.
Really helpful when I called with a query.
Polite and friendly - great service!
February 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.