YourStride Reviews 1,288

•

4.8

Mobility Equipment Supplier

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Review summary

Created with AI, based on recent reviews

Considering 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the product, highlighting its ability to provide confidence and peace of mind, especially for those living alone or with mobility concerns. The service is consistently praised for being efficient and helpful, with many appreciating the clear information and excellent customer care. Reviewers find the watch comfortable, lightweight, and easy to operate, often noting its discreet design that resembles a regular smartwatch. The staff are frequently described as lovely, kind, and efficient, providing great support and follow-up service. However, some people mentioned that the watch can be very sensitive, triggering fall alerts from vigorous movements like shaking laundry. A few other people also felt that the battery life could be improved, requiring frequent recharging, and noted that the watch is not waterproof. There were also occasional concerns about accidentally pressing the SOS button and difficulty seeing the battery charge amount with poor eyesight.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the confidence... See more

User experience

Customers had positive experiences with user experience, finding the watch easy to use, comfortable to wear,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, kind, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, helpful, kind, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the caring, attentive,... See more

Reviews shaping this summary

Very good service & extremely helpful team of staff members. Highly recommended, this service is better than other services around due to not being tied to been close to a box in your home, which... See more

After our one month trial, we are delighted with my husband’s Your Stride watch. It gives him confidence and will hopefully keep him being independent longer. He has had a few false alarms which have... See more

Helpful on phone,clear information.Looks good especially by changing strap to silver expander. Comfortable to wear clear to see and just enough key information without overload. Arrives charged and r... See more

Clear and transparent information on the website was very helpful. The device arriving already set up was helpful, and I liked it being self-contained (my previous fall alarm relied on connecting to m... See more

Company details

Mobility Equipment Supplier

About YourStride

Written by the company

YourStride, formerly Personal Alarm Watch, is trusted by thousands of happy customers across the UK to get them help when they need it most. The YourStride watch features an SOS button that, when pressed, immediately connects the wearer with YourStride's dedicated personal alarm monitoring team.

48% of falls happen outside the home. That's why the YourStride Alarm Watch works wherever you go - at home, in the garden or out and about. Our 24/7 monitoring team is always on hand to provide the help you need.

YourStride is discreet, easy to use and works straight out of the box. No landline, Wi-Fi or smartphone apps needed. Going beyond just an alarm, the built-in activity tracking helps and motivates you to stay active.

YourStride will empower you to live your life to the fullest. Enjoy security, peace of mind, and freedom without compromise. Simply wear your personal alarm watch, and do what you do best. Our experienced 24/7 monitoring team is only ever a button press away. Order online today.

Contact info

71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
02038685575
team@yourstride.com
yourstride.com

4.8

Excellent

1K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

Feb 21, 2026

Great service

The alarm is answered quickly, the operators have been courteous and answered any query. The online page is also informative and great that you can change things there.

February 21, 2026

Feb 19, 2026

Great service

February 17, 2026

Feb 19, 2026

All good with test calls answered promptly

Recieved watch promptly. Made test call which was answered within a minute. We have fall detect which was activated when my mother was vigorously shaking washing. Easily cancelled. Another test call was activated on Sunday evening. This was again answered within a minute. So really pleased at this time.

This watch gives the whole family confidence. Any queries I had during my initial use were dealt with totally and pleasantly.

February 5, 2026

Feb 14, 2026

February 3, 2026

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