Your Ticket Genie  Reviews 292

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional value, noting that prices are significantly cheaper than competitors, allowing them to save a substantial amount of money on tickets. The service is frequently described as brilliant and first-class, with many highlighting the staff's helpfulness, friendliness, and extensive knowledge. People appreciate the quick response times to inquiries, often within minutes or hours, and the personalized advice received. The ease of the purchasing process and the smooth experience of ticket collection are also commonly mentioned, leading many to express their intent to use the company again in the future.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding tickets considerably cheaper than other... See more

Service

Customers consistently report positive experiences with the service. Many reviewers praise the excellent... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the excellent and outstanding... See more

Response time

Reviewers express high satisfaction with the response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Guys at Ticket Genie were great. I used them for Disney World tickets aswell as Discovery Cove, sea world and Aquatica on our resent holiday in Florida. Cheapest tickets I could fine delivered fast wi... See more

Company replied

Rated 5 out of 5 stars

We bought our 14 day Universal hopper 4 park pass from here and it worked out a couple of hundred pounds cheaper than anywhere else by the time I’d added up 5 adult tickets. We didn’t have any issues... See more

Company replied

Rated 5 out of 5 stars

I did my research before spending so much money buying Disney/universal combo tickets, and even then was a little nervous, but I had no need to be. The tickets I bought were considerably cheaper than... See more

Company replied

Rated 5 out of 5 stars

I purchased 2x Universal Orlando explorer tickets (plus Epic Universe) via Your Ticket Genie These are the cheapest tickets on the market, they can’t be beaten, even if other sites have dis... See more

Company replied


Company details

  1. Travel Agency

Written by the company

We are an Attraction Tickets Selling Company. We sell tickets for World Wide Theme Parks, Water Parks, Tourist Attractions and Excursions. We are adding new products every day to our portfolio. Now we have added, Hotels, Villas, Car Hire and Transfers to our growing list of products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

292 reviews

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Rated 5 out of 5 stars

Excellent price and Service

Excellent price, super fast delivery and just outstanding customer service, I had questions which were still getting answered into the night, Big thanks to Daniel.

February 21, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your wonderful review!

We’re delighted to hear you were happy with the price, speedy delivery, and the level of customer service you received. At Your Ticket Genie, we always aim to make booking tickets as smooth and stress-free as possible.

I’ll be sure to pass your kind words on to Daniel – he’ll be thrilled to know his late-night support made a difference to your experience.

We truly appreciate your support and hope you have an amazing time in Orlando!

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Rated 5 out of 5 stars

Excellent and very helpful when sending…

Excellent and very helpful when sending emails .

February 17, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for taking the time to leave a review.

Providing clear, helpful communication is very important to us, so it’s great to hear that reflected in your experience. We’re always happy to help whenever you need us.

Thanks again for choosing Your Ticket Genie!

Rated 5 out of 5 stars

Orlando Disney & Universal Tickets

I searched for the best prices for our tickets. There is 9 of us going to Orlando, so a huge chunk of money. I came across mention of Your Ticket Genie on several facebook pages and every one was gushing with praise for Tracey. So I called and sure enough she was so lovely and helpful. I booked all the tickets online for a £10 deposit for each one, and now I can pay off money over the next few months as it’s given to me by various family members. I highly recommend this business as the friendliest and cheapest!

February 13, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your amazing review!

We know booking for a group of nine is a big investment, so we’re absolutely delighted we could help make the process more manageable for you. Our deposit scheme is designed exactly for this reason — to give families flexibility and peace of mind while spreading the cost.

Thank you again for your recommendation, and we hope you all have the most incredible time in Orlando!

Rated 5 out of 5 stars

Great service and price

Bought tickets via the deposit route and paid off the balance several months later, process was super easy and we had the ticket vouchers emailed within a few hours with full instructions on how to redeem them (paid for the tickets in the evening and had them by 7am the next morning). We then recieved another email to inform us the process for redeeming the tickets had changed slightly with new instruction to follow, can't fault the process at all and they were by far the cheapest we could find :)

February 16, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review, We’re so pleased to hear the deposit option worked well for you and that everything from final payment to receiving your vouchers was quick and straightforward. We always aim to keep the process simple and well-communicated, so it’s great to know that came across.

Rated 5 out of 5 stars

Excellent easy smooth service

Wish I had found them sooner as spent a fortune over the years on tickets. No issues, no problems, flawless service

February 8, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your support, we hope you have an amazing trip!

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Rated 5 out of 5 stars

This our second year with YTG and…

This our second year with YTG and service along with pricing have been A1.

I had reason to contact them by email with a query which was replied to immediately by a very helpful Tracy

Pricing?Our dealings have been about Orlando and the times of the year we travel and out of all the more established ticket companies YTG have always been the cheapest.
Customer service and pricing,excellent

February 3, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your review, we are so glad we were able to provide you with a great price and great service!

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company, communication is excellent throughout including, pricing, information and any queries regarding the process of tickets. Tracy and her team replied to emails and enquiries quickly and efficiently. Ticket prices were cheapest by far compared to other companies that I received quotes from. I will use this service again. Thank you again.

February 10, 2026
Unprompted review
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Reply from Your Ticket Genie

Hi Dawn, thank you so much for your lovely review, we hope you have an amazing holiday!

Rated 5 out of 5 stars

Second year running using…

Second year running using YourTicketGenie. Not only are they the lowest-priced tickets across the board. Customer service has been incredible from booking the parks to collecting the tickets.

February 1, 2026
Unprompted review
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Reply from Your Ticket Genie

We are so pleased we could be a part of your booking experience, thank you for your support!

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Rated 5 out of 5 stars

Can't fault them, totally recommend

Can't fault them. Tracy has helped give more info about each ticket I was looking at, offering a better deal for one I hadn't seen for one of them. She let me know when the sale price for SeaWorld was ending so I wouldn't miss out. E-tickets delivered very quickly. My only regret is that I didn't know about Genie before for my many trips away, especially Orlando

February 4, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much for your kind review, we truly appreciate your support.

Rated 5 out of 5 stars

Excellent service

Excellent service! Had a few queries which were answered very prompt & efficiently by email. By far the best option for the combined Universal/Disney tickets. Very personal & professional service will definitely use again & recommend!

February 5, 2026
Unprompted review
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Reply from Your Ticket Genie

Hi Cheryl, we are so pleased to hear you had a great experience with us, thank you for your kind review.

Rated 5 out of 5 stars

Incredibly competitive prices

Incredibly competitive prices. Daniel answered my questions via email within minutes, I received the tickets within an hour. Very glad I found them before I booked tickets elsewhere.

January 28, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much Jay, we really appreciate you taking the time to review us, thank you for choosing our family business 💫

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Rated 5 out of 5 stars

Brilliant company

Brilliant company. I’ve bough a few times and they always respond super quickly and are really helpful! They’re always really good on price too! Thank you! ☺️

January 14, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you Jade, we really appreciate your review and thank you for supporting our family business 💫

Rated 5 out of 5 stars

A really helpful and friendly service.

A really helpful and friendly service.
I had to make changes to my orders and the team advised me how best to make those changes which saved me money.
Overall, a great experience.
I would not hesitate using them in the future

January 31, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you Les, we are so happy you were pleased with our service, we really appreciate you taking the time to review us and for choosing us 💫

Rated 5 out of 5 stars

Outstanding Company 5 star

Tracy is fantastic always helpful and full of knowledge, I contact via email and they always reply with the hour, no matter what questions they are patient and will answer them. I have used them for the second year and I have found the price they quote is a lot cheaper than others.

January 30, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you so much Nadeen, we really appreciate you taking the time to review us and for continually supporting our business 💫

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Rated 5 out of 5 stars

Spontaneous trip


Despite it being a last-minute decision to visit Disneyland Paris for the day, Tracey made the process seamless. She booked everything swiftly and had the tickets ready within half an hour. She also helped with any questions I had about the park without any hassle. I’ll definitely be using her services again in the future.

January 23, 2026
Unprompted review
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Reply from Your Ticket Genie

Thank you for your kind review, we truly appreciate your support!

Rated 5 out of 5 stars

Super responsive and helpful

Super responsive and helpful, As first time visitors to Orlando the park ticket options are a bit overwhelming, particularly if you don't want 14 days in Disney! Tracey answered my queries and made the whole process super easy!

January 16, 2026
Unprompted review
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Reply from Your Ticket Genie

Hi Rebecca, thank you so much for your support.

Rated 5 out of 5 stars

Fabulous response

Great communication and excellent response thank you

January 18, 2026
Unprompted review
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Reply from Your Ticket Genie

We are glad we were able to help, thank you for your review!

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