Youshiko Ltd Reviews 

343
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My YC9465 weather station stopped showing temp/humidity but other readings were OK. I changed the batteries even though the previous batteries had only been in for 2 months. The weather station stil... See more

Rated 5 out of 5 stars

Just love our new weather station, had to be patient with instructions but got almost there. There was a problem, my fault, but contacted Youshiko by email and got a very quick response and problem so... See more

Rated 5 out of 5 stars

Bought a weather station just before Christmas and great service from customer services when the outside sensor would not sync to the base station. Gave advice firstly by email on how to re-boot sens... See more

Rated 1 out of 5 stars

Bought two Youshiko clocks and both are defective. The analogue radio controlled clock has three hands and none of them line up with the dial. It the 12 o'clock mark, all three hands point in slightly... See more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

343 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(343)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality of Service and product FAULTLESS.

Spent some time researching products on the market. Liked the look of the YC9471 due to the large screen display.
Arrived on time well package / meets / exceeds all my expectations.
Well made working as expected and VERY impressed with the quality.
Contacted Youshiko for help setting the device up and had an email within 9 minutes and phone call with back up email shortly after.
Exceptional speed of response to my enquiry, unsure if ANY supplier has ever contacted me as fast before. Extremely impressed and have already recommended to a friend who is now tracking the data provided by the weather station.
I have had a very old manual station for a number of years, it is amazing to see how the data produced by both is identical. Uploading the data saves me the task and allows comparison between the other units based locally which is extremely interesting and useful. FAULTLESS service 100% recommendation to others as to the efficiency of this company and the quality of products it sells.
THANKS

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

Problem connecting to WeatherCloud

I had a problem connecting my weather station to WeatherCloud. Like the other customer I sent an email in the morning and received a phone call two hours later. The very helpful gentleman resolved my problem in just a few minutes and I am now fully connected. That is what I call service.
I bought my weather station because it was made in the UK and have not been disappointed with it. I would strongly recommend this company.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and good customer service

Had an issue with my weather station. Sent email about 4.45pm. Did not expect a reply that day. Received a solution email the same evening. It worked and now the moonphase on the monitor matches what I can see in the sky.

January 24, 2024
Unprompted review
Rated 4 out of 5 stars

If you want a super weather station

If you want a super weather station, this is for you.
I walk everywhere, and like to keep an eye on the weather. Putting it together was easy. I had teething problems with connecting to the internet, but, after contacting Youshiko they talked me through what to do, all was good.
Perfect Christmas gift, thanks Hubby x

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

Product not fit for purpose

Hello Weather station customers - I have been purchasing this product for 6 yrs and they only last on average 8 months , max. My fault free experience lasted 14 months - out of warranty and binned. My last purchase lasted 8 months - sent for a replacement (I was then sent a secondhand device - thinking out loud the new device 1st purchased may have been secondhand) - this item lasted 11 months - asked for another device and told OUT of Warranty - but the unit was with me for only 11 months and still under warranty - I will never purchase this product again - it states on web page no quibble warranty - not true from my experience. I am in contact with trading standards ...

January 18, 2024
Unprompted review
Youshiko Ltd logo

Reply from Youshiko Ltd

Open public statement in response to this misleading review :
1. This review is clearly misleading.
2. Our all products come with one year warranty.
3. Last Subject purchase was made in Feb 2022 ( nearly two year ago ) .
4. In Nov 2022 , reported by reviewer that item have a fault .
5. We asked the reviewer to send the item to us so it can be tested .
6. We received the item/ tested but we could not find anything wrong with it.
7. But still, we replace the item , gave reviewer a brand new replacement, not under warranty , we gave a free brand new replacement , to keep the customer happy .
8. Now in Oct 2023 ,( 21 months after the original purchase ) reviewer reported again , that item is faulty , he wants his money back ?
9. Which we refused, refund or replacement, as item was clearly out of warranty period , then reviewer try to blackmail us by saying , he will write review on Trustpilot and report us to trading Standard.
10. Well Trust pilot here it is, a misleading review .
11. Why misleading? Subject Item is out door sensor , which need to be install properly , outside and require maintenance , subject to location, these item cannot keep going wrong at the same location , unless some sort of external factor and / or user’s own negligence . ( Highly likely due user own negligence ) or may nothing wrong with the item this time too, like last time .
12. Now after nearly two years reviewer says, we have supplied him second-hand device, also replacement second hand device , which is clearly misleading statement . ,
13. Reviewer also said he is been touch with Trading Standard , so when we hear from Trading Standard , we will explain this matter in details.
14. And now this may lead to further legal action from our side .

From: YOUSHIKO LTD

Rated 5 out of 5 stars

Needed to get a manual for my little…

Needed to get a manual for my little weather station as I had misplaced the original
Super quick reply from company with link for online download
Very impressed and happy with service given

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great help for a 76 year old computer novice

Showed great patience in helping me set up my Model YC9471. For me the manual was a bit of a mystery especially setting the sun rise sun set function and also setting up an account with (wunderground.com). The instruction diagrams did not always agree with what was shown on my PC,
But with his help all got sorted, now only have to learn how to get the best out of all its functions

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Good customer support even during the…

Good customer support even during the holiday period. Had an issue with the remote sensor loosing it's connection, after a few attempts to resolve they sent a replacement sensor. No further issues and loving the weather station.

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

Very clear display

Very clear display, much more than just a clock, nice quality finish. When I thought I was having a problem, contacted Youshiko UK and got an immediate reply; even though it was well out of warranty - 2 new batteries and display like new again. Very pleased to have product support.
Also pleased it's so easy to use, no difficult start up or menus, just plug in the batteries and it does the rest. Recommended.

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

No customer service, one rude reply

I emailed Youshiko to ask which is the email address for their customer service (they have 4 different email addresses & it's unclear which is for product information). They did not reply so I asked again. They replied quote "leave us alone". I replied saying they must have sent that to the wrong company, & again asked what's the email address for their customer service to provide some very quick product information so orders can be placed. Unfortunately they have never answered so no orders can be placed.

Update1: within 2 hours of leaving this review trust pilot sent the following "Youshiko Ltd would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline."

How many people have Youshiko done this to that they need to ask who you are? Furthermore the review is left under the same details so they saw who.

Update2, having provided the details requested above mentioned in update1, the following was recieved, & all evidences provided. Youshiko really are making themselves very clear, as other reviewers have also experienced.

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Update 3- trust pilot have read and reviewed all the evidences provided and accepted them as evidence, so the review has been verified.

January 9, 2024
Youshiko Ltd logo

Reply from Youshiko Ltd

We Youshiko believe, This reviewer, is scammer or hacker ? this reviewer did not buy any thing from us or not our customer
but send us over 32 separate emails with in 4 days , asking for our internal company information, which we refused ,

A genuine person or potentinal buyer or customer will never do this , We don't wish to disclose too much information about this reviewer here , but reviewer information have been passed to cyber security .

Rated 5 out of 5 stars

Excellent customer service

First Class customer service from Youshiko - my weather station went totally 'off-line' and I was having difficulty syncing the sensor with the display and also connecting to WiFi. I emailed the customer service team and they responded within an hour with detailed instructions for a complete reset - all worked and syste now connected and back on-line - fantastic service !

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I mislaid my instruction manual for the YC4000 battery charger. I emailed Customer Support on New Year's Eve, hoping for a reply within a week or two. It came in about 3 minutes with a PDF manual! First class customer service!

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Wunderground showing Offline

Was having difficulty getting the station set up on Wunderground system offline. Filled in the customer support on the website on new years eve not expecting a quick response. They phoned me up within the hour followed up the instruction with an E Mail and fixed it. Could not ask more. First impassion of the YC9470 weather station is good but only had it a few hours will do a proper review in a few weeks

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

REALLY Excellent, so far

Weather Station Model YC9380
I am very experienced with bad weather stations, ones that do not last very long.
I have had this one for 3 hours!
It is up and running smoothly
Everything about it, so far, is GOOD
Easy to assemble
Easy to erect
Easy to set up
Easy to calibrate
Easy to read
Easy to maintain
Well sealed
Completely weather proof
Sturdy
Easy on the eye
What could possibly go wrong?
I will tell you in two months!
.
7 Feb 2024
And so, over 6 weeks later, despite 88mph winds and a complete freeze-up last night it is going strong

December 29, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would !!

If I could give no stars I would. I've had two outdoor YC1136 sensors fail, for the same reason, within 2yrs. The first was within warranty, so replaced. The replacement now also failed, for the same reason. Youshiko customer support has been arrogant and no help, accusing me of not installing it properly, and not maintaining it, despite my sending photos of the installation, and advising that the temperature/humidity sensor connections are corroded to the PCB board (they are NOT sealed against the weather, so poor design/manufacture). Searching online it's clear that I am not alone in having this issue, and Youshiko response to others has been the same (blaming owners of not maintaining their sensors). AVOID buying from Youshiko. I am taking legal action against Youshiko under UK Consumer Rights 2015 law.
No doubt you will see Youshiko's response to this review, and get a sense of how they value their customers.
Update - well folks isn’t it interesting that my review is the ONLY review here that they haven’t responded to, after my last comment. My review has been substantiated and verified by Trustpilot, Youshiko appears to have gone quiet? For interest folks, Consumer Rights law DOES apply here, I am pursuing this further. Moreover folks I have repaired my own weather sensor, as the Youshiko temp/humidity sensor PCB board was corroded due poor quality of manufacture. I have found a replacement sensor that connects, for the price of £15. Don’t waste time asking Youshiko.

December 22, 2023

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