Youshiko Ltd Reviews 

343
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My YC9465 weather station stopped showing temp/humidity but other readings were OK. I changed the batteries even though the previous batteries had only been in for 2 months. The weather station stil... See more

Rated 5 out of 5 stars

Just love our new weather station, had to be patient with instructions but got almost there. There was a problem, my fault, but contacted Youshiko by email and got a very quick response and problem so... See more

Rated 5 out of 5 stars

Bought a weather station just before Christmas and great service from customer services when the outside sensor would not sync to the base station. Gave advice firstly by email on how to re-boot sens... See more

Rated 1 out of 5 stars

Bought two Youshiko clocks and both are defective. The analogue radio controlled clock has three hands and none of them line up with the dial. It the 12 o'clock mark, all three hands point in slightly... See more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

343 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(343)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Had a problem with the clock on the weather station. They replied to my e-mail with the fix within 2.5 hours. All sorted now. thanks.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Defective projection clocks

I purchased two projector clocks, they actually stop projecting for 7 minutes per hour in the night, unless your bedside table is a window to improve signal strength. So for most people, these clocks will not work for 12% of the time and this is by design! The whole idea of this projection clock is to see the time when you are in bed in the dark, so they are useless. Add onto that, if you buy a product, the customer service never replies. I am currently unable to return my defective clocks.
More electrical junk for the tip.
Update: they say they do reply, maybe it went to junk mail?

October 16, 2023
Youshiko Ltd logo

Reply from Youshiko Ltd

This is a misleading review , number of fact stated are not correct in this review ,

First Clocks are not faulty at all , Reviewer bought and used the clocks for over or nearly one year , then said , these clocks are faulty , beause these goes off for 7 mins , when these look for Radio control Signal , ( which not a fault ) , this is a special feature to keep the clocks time accurate to 100%

Reviewere also said ; the customer service never replies. I am currently unable to return my defective clocks. ( Which is not ture )

Well we always reply all emails and when item is not faulty , then cannot be returned after 1 year of use .

Rated 2 out of 5 stars

Cant repair it

Bought my YC9387 weather station about 3 years ago and it has worked very well until this week. I changed the battery on the 5 in 1 weather sensor and the temperature/humidity reading is not recording. the small sensor, which is accessible, has obviously failed. They will not send a new part, you have to buy a whole new unit £80 . Not happy, I thought new legislation was being bought in to save waste and get things fixed?I have been in touch with your service dept as I wanted just to repair the bad sensor. and here is their reply. It is obvious from my emails with you that you do not want to repair it, so plkease dont make me out as a liar. I have been in constant contact by email, and have left my mobile number so somebody can call, but all i have had is an email telling me to order a whole new unit!!

On 8 Oct 2023, at 14:42, Youshiko Customer services wrote:

you can buy outdoor sensor on its own from the following link, only if you wish :

5 in 1 sensor for YC9387 ( W & T ) and YC9465 – Youshiko

October 9, 2023
Unprompted review
Youshiko Ltd logo

Reply from Youshiko Ltd

New part for £3.00 ??? that is Not possible , NOt sure where this comes from?

Product is out door product , which can be repaired , but need to be repaired by qualified engineer, We do offer repair service .

Reviewer can get in touch with our customer services for repair service .

Update on 11/10/2023

Reviewer have removed his commet about £3.00 sensor from the review , have down graded this review from 3 star to 2 star .
further there has been some miscommunication ,
How ever
repair or new replacement both option were offered , and now reviewer have bought new replacement , which shows , that reviewer have faith in our product .

Our all products comes with 1 year warrenty , and after that we do offer repair service


Rated 5 out of 5 stars

Couldn't get additional sensor to…

Couldn't get additional sensor to connect to YC9331 weather station so emailed company requesting help. They responded via phone within 5 minutes and talked me through process. Outstanding customer service!

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service

We purchased a new Youshiko Model YC9075 to replace one we had had for several years. The replacement was not recording the Indoor temperature accurately. After reporting the problem to Youshiko and providing the necessary evidence, they replaced the faulty unit immediately free of charge. We congratulate them on their prompt and professional service,

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had a problem connecting to the on line servers. Received a reply and a phone call within 10 mins of sending email to customer services.
Problem solved great service

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Quality and accuracy.

I purchased the YC9333 model in April 2022 which has a display showing the time via the wireless radio beacon in Cumbria. I also shows the barometric pressure and an indication of forthcoming weather which I have found 90% accurate. This model has 3 wireless sensors showing temperature and humidity.
I specifically bought it to place one sensor in each of my fridge and freezer and one under cover facing north east outside. It has an internal temperature/humidity sensor for the room. The LCD display has a button for a light which goes off automatically. There is a memory button which shows max and min over a 24 hour period, resetting at midnight each day. Everything is powered by AA batteries and they lasted for over a year. I can see at a glance my fridge and freezer temperatures for reassurance on an old fridge freezer. I bought mine from Amazon and I am really pleased with the quality and accuracy.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient..ordered YC9387 weather station mid-morning on Thursday. Arrived mid-morning Saturday.
Had some trouble setting up to the internet so emailled them and got a phone call within minutes. Very kind man helped me through the set-up process and now connected up and all working fine

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Exemplary

We had trouble setting up our newly purchased YC9387(T) so sent an email late on a Sunday afternoon. Within minutes we had a phone call telling us exactly how to set it up. The gentleman on the other end (I'm sorry I didn't ask his name) couldn't have been more helpful. He was so patient and polite -giving us all the time in the world, and I can't praise him and this company highly enough.

July 23, 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service.

I have the Youshiko YC9391 weather station. I installed this on my roof in January 2023. An excellent product and built to last. I had a question about the outdoor sensor. There were no issues, it was just me wanting to know a detail. The response time was awesome (just hours AND at the weekend) and the detailed answer was just amazing. Youshiko proves beyond any doubt that customer care, post purchase, can be achieved to a very high standard. Thank you.

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service!

Very happy with my weather station bought some 18 months ago. Had occasion to contact customer service with an issue, received a very quick (evening!) response which resolved the issue.

Can't fault Youshiko!

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Prompt response

I had an issue with a weather station and emailed customer support. I had a reply within a few hours. Very prompt service and thank you/

June 28, 2023
Unprompted review

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