youswim.com Reviews 119

No communication regarding a return since receiving an initial response asking me to confirm which items had been returned. I returned 2 items 3 weeks ago and still haven’t received my refund despite emailing to ask for an update and providing proof of postage and confirmation of items returned.

Why is it taking so long to issue a refund and why have you stopped responding to my emails despite me responding with the required information almost immediately?? Won’t be buying from You Swim again…terrible service.

I inquired about a suit I’ve had for a couple years that was thinning in spots and received a prompt reply with apologies AND the offer of a replacement suit, on the house!!! I have been contemplating buying a new suit and I am over the moon to not have to spend that money, though these suits are truly worth every penny!!
Thank you, Youswim! 🤩🌊🙏🏽✨

i don’t even know where to start. number one these bathing suits are incredible, i own four. the sizing the material the quality are all outstanding. beyond that you swim has the BEST customer services i’ve ever experienced. shout out to jake. could not recommend them enough.

I am 71 years old and I haven’t worn a bathing suit in several years. I wanted to try this and see what all the hype was about. I was pleasantly surprised with how well it fit (even my husband said I look “hot“) and more importantly, how well it felt. It’s super comfortable!

I bought 3 You Swim bathing suits earlier this year for pool use. They lasted less than 20 swims for 1 hour each in a magnesium swimming pool and yes I followed washing and care instructions. It is correct that the company was responsive and replaced all 3 suits...but they also told me this was rare when in fact it seems many people have suffered the same experience as me. When I contacted YS to say my replacement suits were also disintegrating, I got no response. I loved the fit, the feel, the colours and company inclusivity but these suits are simply not suitable for swimming in chlorine or magnesium pools. I feel duped. The company continues to market new colours and styles but hasn't addressed the issue that they are unsuitable for pool swimming.

Fast responses, excellent customer service, solved my issue immediately :)

My purchase had a defect and it was replaced with no issue! Thank you

I reached out via email about an issue with my swimsuit that almost had me in tears. I was pleasantly surprised to get an email back within 24 hours (most companies take days, if ever). Jake was SO kind and helped resolve my concerns/issues instantly. This is an amazing company. I sometimes worry about spending so much on clothes/swimsuits but when customer service is this good, you realize why it's important.

Perfect piece to use for years! The piece feels and looks great and is perfect for someone like me, with constantly fluctuating weight. I can't wait for another set!

Love my two YouSwim bathing suits, they are so flattering and come in great colours. Had an issue with the fabric stretching on one after just over a year of use, I contacted the company and they sent me a new suit as soon as I informed them of the issue I had.

Customer service was very helpful and quick at communicating! I love my youswim bathing suit and upon having an issue to it, it was able to be quickly resolved. I would recommend this brand to anyone looking for a comfortable and flattering bathing suit

I really appreciate youswim replacing my damaged suit! Their customer service is amazing and of course I love their swimsuits so much!

Their customer service goes above and beyond for you and they get back to in a nick of time. This alone makes this company and brand better than others!

The previous bathing suits I bought stretched out in a way that made them unwearable. The company sent me a replacement suit.

The bathing suit fits great. However, after wearing it for only one summer, the seam of the bottom broke and the elastic was visible. I’d always been very careful with wearing and washing the suit, so I send an email to customer service. Their respond was within three working days and they wanted to send a new piece. I thought I would only receive a new bottom, but they sent a whole new suit!

Amazing service. I would recommend Youswim!

my youswim suit is one of my favorite suits i've ever had. so comfortable, moves through the different seasons of my body, and it is made well.
i recently had a small section of my suit lose its elasticity, making the suit look odd and stretched out. i reached out to customer service the person who helped me was very kind and helpful.

Truly a horrible experience. My bathers are only 1.5 years old and are essentially unwearable.
The front section of the top piece has become see-through to the point of not being able to wear it. After following You Swim’s care guidelines perfectly, I assumed my pair was faulty.
After reaching out to You Swim’s customer service, I was told the most they can offer me is a 15% refund. This is an unbelievable response to providing a faulty product. They refuse to replace or provide a more substantial refund, as my pair is over 12 months old.
Within my communication with You Swim customer service, I was told that “this type of damage can also be caused when suits have been adjusted a little too firmly while wearing” - this is a wild statement considering the entire point of their bathers is that they can stretch to fit multiple sizes. For reference, I am a UK/AUS 10 and wear the Stretch 1 which claims to fit size 6-16.
Upon requesting further explanation of this statement made by You Swim customer service, I have been left ignored twice and am now at 2.5 weeks post last email response.
I wouldn’t suggest emailing them unless you want horrible customer service. And considering the cost of You Swim bathers + what the company stands for, I would have expected far better.
I will never recommend You Swim.

EDIT: After I published this review, I was contacted by You Swim directly. I was offered an apology for my experience, along with a full refund and the offer of a replacement swimsuit.
This is definitely more positive than what I had initially experienced and I do thank them for rectifying the situation in this way.

I had an issue with some damaged items two times now, and I received replacements for free both times. You couldn’t ask for better customer service! I will be a Youswim customer for life.

Customer service is excellent and very generous. I will continue supporting and recommending You swim to others.

I had some troubles with the first swimsuit, but the Youswim team was amazing and sent me a gift card for a new one. They are awesome & so accommodating! Shop them!