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Company details
Written by the company
yrGear prides itself on stocking high quality and fit-for-purpose cases, sleeves, bags and backpacks for your MacBook. Whether you own the latest and greatest, or you're holding on to your beloved workhorse, rest assured that we'll have something for y...
Contact info
Australia
- yrgear.com.au
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Quick delivery
January 16, 2021
The case did not fit nicely
The case did not fit nicely, didn't click on. It does not look how it is pictured on the website.
January 11, 2021
Reply from Yrgear
Hi Flo, I’m sorry to hear that you don’t appear to have the right size for your MacBook. I have emailed you to organise a replacement. Hope to hear from you soon
Great product and service!
Great product, service and delivery. I needed to exchange the case (I had bought the wrong model which was entirely my fault) and they were quick to reply and resend. They even touched base over the hectic Christmas/New Year period.
January 4, 2021
Ordered cover for Mac Book and received…
Ordered cover for Mac Book and received 2 days later. Great service
December 31, 2020
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EXCELLENT service & product!
Kind, helpful & professional service .. even with MY mistake in ordering the wrong sized item. No problems with return and issue of correct size. SO impressed. Highly recommended.
October 22, 2020
Fantastic customer service
Fantastic customer service, love the blue colour and quality of the product, thanks Frank for your help via email with the order.
June 6, 2020
Unprompted review
Reply from Yrgear
Thanks Julie for the feedback, great to hear that you're enjoying your purchase!
Poor customer service and missing item
I ordered from yrgear on the 19th of April for a MacBook case. Initially I was really pleased with the customer service. Receiving an email from 'Frank' to thank me for my purchase, with email responses pretty prompt.
My item was then shipped on the 21st of April, however the tracking number wasn't valid. I assumed it might have been because the company use economy air which don't have a tracking number attached. I emailed 'Frank' and enquired about my items seeing as its been nearly a month since I have ordered. This was sent via the company email, and Frank's email. I received no reply. I then looked at their Facebook messaging service where I wrote and enquired about my order and have received zero responses from yrgear.
I understand that due to COVID-19 that orders are taking longer than expected to reach customers, but the fact that yrgear have gone radio silent on me is pretty poor for customer service which has made me sceptical about my order.
Disappointing.
May 14, 2020
Unprompted review
Reply from Yrgear
Hi Shaun,
We're sorry to hear that it appeared to you that we went "radio silent" and we completely understand that you wanted to get a prompt reply from us.
As you well know now (after we have been in contact) this was in fact far from the case. On our contact page (https://yrgear.com.au/pages/contact-us) we clearly state that we will usually get back to all customers within 1 to 2 business days after they write to us, and unfortunately in this case you decided to post this review less than one business day after you made your first attempt to contact us. It's totally understandable that you may not have been aware of this and we don't place any blame on you whatsoever, but it's important for those reading this that all the facts are on the table.
We will certainly take this as a learning opportunity to improve how we interact with our customers, especially how we make sure that customers contacting us have the confidence that we will get back to them as soon as possible, and as such your feedback will become very useful and we appreciate you coming forward.
We once again apologise that it felt like you were being ignored, and as mentioned above we will take this on board to make sure our future customers won't feel this way.
Thanks and stay safe,
yrGear
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Exactly what I wanted
My laptop sleeve is exactly what I wanted, smooth, thin and easy to open and close!
Happy with my purchase
March 14, 2019
Unprompted review
Was never told the item would be…
Was never told the item would be shipped from China. Not really acceptable from a company I was lead to belive was in Australia. Backpack is a little smaller than expected, but good quality even so.
March 1, 2019
Unprompted review
Reply from Yrgear
Hi there, thanks for taking the time to leave feedback with us. I would like to clarify that we are indeed based in Australia with most of our team based in Melbourne. We do however source and ship most of our products from overseas, including from China. If you have any further specific feedback on your experience with us and how we can do better please feel free to get in touch with us at ahoyhoy@yrgear.com.au
quality crap
order a bag waited weeks for this bag but That wasn't the issue . Gave it as a gift they open it an the zipper came of it didnt even got to use bag dissapointing paying that amount for a bag an such poor quality so embarrassed as it was a gift 😡
February 21, 2019
Unprompted review
Reply from Yrgear
Hi there, we're very sorry to hear that you had a poor experience with one of our products. We take your feedback to heart, and we would really appreciate the opportunity to make it right. Please get in touch with us at ahoyhoy@yrgear.com.au with your order details and we'd be very keen to help out
Highly recommended
Really great to deal with. Communication was fantastic and the product is A+
February 12, 2019
Unprompted review
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Poor experience.
I purchased a 13 inch cover for my MacBook Air, wanted it before Xmas. It took over 2 weeks to arrive however it was the wrong size. VERY frustrating. I was offered a refund however declined and packed it in the shed. Will never use this company again. Sorry!
December 24, 2018
Unprompted review
Reply from Yrgear
Hi Peter, Once again we sincerely apologise for the mixup and will take steps to ensure this isn't repeated. Our offer of a full refund remains in case you change your mind, and if there's anything else we can do to help please feel free to contact us at ahoyhoy@yrgear.com.au
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