Yü Energy Reviews 

Mariam O dealt with my query quickly, politely and efficiently, I had been charged for a meter change which could not be completed due to access difficulties, Mariam cancelled the charge without hesitation, thankyou

Absolutely disgraceful behaviour. We were told our account was on hold because the property was empty, with no standing charges. They didn’t bill us a single penny for over a year — then suddenly claimed we’d been on out‑of‑contract rates all along.
And the ombudsman backed them.
It’s nothing but shameless, money‑grabbing corporate scum tactics. Shame on the lot of them.

Had a very alarming call where a man was incredibly rude. After I hung up - he immediately called me back.. He said I owed money and I would very much regret him coming to disconnect the electricity meter. I dont owe any money to this company and have blocked number! What a terrible company and vile employee.

Harry was the only person after 5 hours of trying to help me resolve the issues.

Communication isn’t a strong point within your business but thankfully he was great at his job

Rejoined this organisation after six years as service was very bad. To my surprise, Nozrul, who came on the phone apologised for the past despite being a new employee and sorted my VAT and CCL levy exemption within a few minutes. Top man!

Overdue account notice received 4 days before the scheduled DD payment goes out: phone helpline provided the usual indefinite wait: LiveChat was completely hopeless (how about AI??). Fortunately I ended up on WhatsApp with Leyla who was able to sort everything quickly & pleasantly.

I have no complaints at all about Leyla. She was excellent, friendly, thorough, and prompt. She resolved my issue while I was still speaking with her, and her customer service was outstanding.

The reason for the 2-star rating has nothing to do with Leyla; it's directed at the company itself.

The customer waiting times are among the worst I've experienced. If you select the new sales option, an agent answers quickly to help sign you up as a new customer.

However, if you're an existing customer, be prepared for a very long wait. I spent over 78 minutes on hold before eventually giving up and hanging up. I then tried the live chat, but after interacting with the chatbot there was still no human agent available. Finally, I contacted the company via WhatsApp, where Leyla responded after around 30 minutes and resolved everything efficiently.

Leyla deserves full credit for her excellent service. Unfortunately, the company's customer support availability lets the overall experience down.

This is simply my genuine experience.

Yu Energy keep calling us, but when we answer there's no one on the line, and they hang up. I guess they can say that 'they tried to call us'. Can't get all of our accounts on one online portal either. Just terrible.

While I’m only giving yu energy a 3* because I’ve had a few problems
With them wanting to charge me ridiculous amounts for nothing, I would give the call handler that I spoke with today 5*, mariam o thank you for sorting out my issue, you were really helpful and friendly and I appreciate it.

Thanks Hussain for resolving my issue, much appreciated, really great customer service.

All sorted lady was very helpful (Patricia)

The length of time I had to wait to be answered was VERY long, and overall I was on the line for over an hour. The experience though was still good though tanks to 'Harry'. He worked hard to deal with the issue of my incorrect bill and did everything he could. He was excellent - thank you Harry!

Very helpful, and query dealt with straight away

Miriam O was helpful and courteous and managed to point me in the right direction. Good customer service

"Energy Ombudsman"", Avoid Yu Energy

Yu Energy, owned by Indiany Kalar, mishandled my account and billing and ignored my queries. I had to escalate the matter to the "Energy Ombudsman", who were extremely helpful and got me compensation. Yu Energy only responded after the Ombudsman got involved.

If you find yourself facing any issues, do not hesitate to contact the Energy Ombudsman for assistance — they are extremely helpful and will hold the company accountable, especially given Yu Energy’s poor reputation.

I strongly advise against using Yu Energy due to their consistently poor customer service and mishandling of billing. Avoid them — it’s a stressful, frustrating, and costly experience.

Do not sign up with this company. In my experience, the rates quoted at the beginning were completely misleading and did not reflect what I was ultimately charged.

Be extremely cautious of any broker recommending this company, as the large commissions they receive may be influencing their advice. I used Fusion for Business, and my experience with them was equally disappointing.

The customer service has been appalling: no proper communication, no professionalism, and emails have remained unanswered for more than two months. On the rare occasion you receive a response, it feels more like an informal conversation with someone down the pub than dealing with a professional business.

Based on my experience, I strongly recommend staying away from both companies.

After getting past the AI spoke to Sophie who answered all my questions, all sorted.

I very rarely leave reviews, but I felt I had to after speaking with Ethan from the Yu Energy COT Department.

From the moment he answered my call, Ethan was kind, patient, and genuinely interested in helping me. He took the time to listen,looked on all the documents properly, and made sure I felt completely reassured throughout the conversation. Nothing was too much trouble for him.

What really stood out was how knowledgeable and professional he was. You can tell he knows his job inside out, but more importantly, he genuinely cares about helping me. It's so refreshing to speak to someone who is not only highly intelligent but also friendly, approachable, and willing to go the extra mile.

Customer service like this is becoming increasingly rare, and Ethan is a real credit to Yu Energy. He turned what I thought would be a stressful phone call into a genuinely positive experience.

Thank you so much, Ethan, for your outstanding support. Your professionalism, kindness, and dedication did not go unnoticed. Yu Energy is very fortunate to have someone like you on their team, and I hope your excellent work receives the recognition it truly deserves.

I have a business account for gas each month. I tried to enter a meter reading on the site. It will not accept
Phone have to wait on the line for ages for someone to answer an input My Account number several times.
Also I’m not receiving bills even though they’ve got my email I have to log onto the account to find out my own bills. They should be sent out automatically like all the other companies do.

A challenging and difficult situation with this company. A long and complicated time to get through to talk to a representative, who ultimately tells you that you cannot speak to a manager. Despite being in a fixed 3 year contract, the company has increased our daily standing charge. Yu energy's representative informed me that it was result of a new policy from the government, which clearly is not true. I was then advised to contact the broker UCR Consultants, which I did.I was told the person who sold the contract to me had left and to send a complaints email. Clearly nobody wants to take ownership, but that's why we have an Energy Ombudsman.