Yü Energy Reviews 

VERY HELP FULL AND POLITE UNDERSTOOD TO MY ENQUIRY CAREFULLY

This is a really good company, unfortunately circumstances mean that we need to discontinue a supply. Nozrul (aka Batman) was so helpful and pleasant, and dealt with the matter in a very professional manner

Still dealing with a complaint caused by their own negligence over 10 months ago, forced me through ombudsman and still can’t meet recommendations set by ombudsman.

Paige Davis does not respond to emails.

This company are an utter farce!

Extremely quick response and Leyla got straight to our issue and sorted it immediately. Great customer service and hopefully a good omen for our new trading relationship with YU Energy

Account Handler Nozrul was very patient and managed to sort out a quite complicated account move . He helped to resolve all my queries , and waited until i had every things needed to move forward

Joseph from the Yu Energy Enforcement Team was professional, understanding, and empathetic throughout our conversation. He took the time to understand my business circumstances and listened carefully to my situation. After discussing my financial difficulties, he kindly allowed me additional time to make my payments. I really appreciated his patience, understanding, and willingness to work with me during a challenging time. Thank you for your excellent customer service.

Mohammed Sidat was extremely helpful throughout the process. We had been experiencing significant delays with our meter installation, and he managed to get us booked in on time. He was professional, responsive, and proactive, taking the time to find a solution to our problem. I truly appreciate his support and would highly recommend his service.

Google has a rating of just 1.4 stars, so how does Trustpilot manage to have a score of 3.7? Can Trustpilot be trusted? We're aware of the challenges many individuals face due to the actions of this company, and it seems that a significant number of the five-star reviews are generated by Yu Energy.

⭐⭐⭐⭐⭐
I received excellent customer service from Mariam O. She was friendly, professional, patient, and resolved my issue quickly. She kept me informed throughout the process and made everything easy. Thank you, Mariam, for your outstanding support!

Edit Update
Emailed yesterday, posted on here yesterday and no response. If I had robbed £20 of them they would have started legal proceedings by now.. Shocking service avoid.

Our account is on a key meter unfortunately. We have today topped up £20 through the app. Everything looked fine but then the app came up operation failed however they have still taken £20 from my bank account yet this does not show in the history on the app. Now when you call these people you are going through to a call centre somewhere in the world. These people speak very fast and not very good English and are extremely rude. I told her the above and I asked if i could speak with the payg team, she said no I will speak with them, after an age she came back and said was it today or yesterday I said today, I was then put back on hold when she came back she rudley said nothing has been paid. I explained it had come out of my bank account and she rudley said you need to contact your bank. I tried to explain that their app had taken my money and they should sort it out. I was quite angry at this time as she was been rude with me. She then hung up on me. I have signed up with this company for another 3 years. I will not be renewing with them. If they have call centres in another country they should ensure that the people taking these calls can speak half decent english and be polite with people. Absolutely disgusted with YU energy. We have been with them almost 7 years. I WILL NOT BE STAYING WITH THEM

They will not be able to improve .... their systems are obviously set up so as to evade dealing with issues, of which there were many, and inflate their profits by charging business customers exorbitant amounts. The second we went "out of contract" we received an innocuous email referring to it costing more than their contract rate and before we had chance to make arrangements to leave them we realised they had inflated their daily rate to 25 times that of British Gas to whom we moved our account. Within weeks they charged us over £300 just for the daily charge.

I received a very helpful response to my enquiry. The agent was friendly and informative and soon felt with my problem.
Very efficient service.

Absolutely awful - I have spent hours on hold waiting for the metering department only to have a robotic 'hello' followed by a hang up. Both times were the exact same 'hello' which one can only assume is an automatic voice.

This is not acceptbale.

Absolutely dreadful supplier. Tried to do a change of tenancy agreement with them to continue an existing contract under a new business name - nothing but hassle. Emails ignored. Actions not carried out. And now because they’ve taken so long, I have a months worth of out of contract costs, and am no further forward.

Avoid them at all costs!

Amazing customer service. Happy I used this service!!!

After previous argumentative conversations with Yu Energy I later got to speak to Ash and how lucky me. It was a pleasure to speak to someone who genuinely wanted to help and sorted out my query. s Naz. How good to find a utility company who have actual people speak to and staff who deal with customers swiftly, efficiently, charmingly and with knowledge. Thank you Ash!

Mariam O is quite efficient in her work and takes.

Good customer service from Lilly. Had a question which was answered, and an issues which was flagged to the relevant department. Hopefully my issue gets resolved.
Only negative on this 'chat' function was that once we finish with the AI chat, there is no update on how long it would take for an advisor to be available, or confirmation you are in a queue.