Follow up to my initial review. Spoke with Adam regarding the wrong size grass being sent and he assured me a replacement would arrive within a few days. True to his word, replacement arrived. As an a... See more
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We have not had the delivery but Adam from Yumihome has already contacted me and resent the sample of grass. Adam has also refunded my postage money and apologised for the day. Clearly a good company... See more
The company did a fantastic service in advised me which product I woyld need for my project and the correct size. Very pleased with the result and the speed it was delivered. Would definitely recomm... See more
From me asking advice on what's the best type of artificial grass,especially having a dog They responded within in minutes The advice was clear and understandable. After a few messages... See more
Company replied
Company details
Written by the company
Welcome to yumiHome, a distinguished family-owned enterprise deeply committed to elevating outdoor spaces to a level of excellence. With a legacy of excellence, we have firmly established ourselves as industry leaders, specializing in the provision of premium artificial grass, state-of-the-art composite decking, and impeccable cladding solutions. Our dedicated team of seasoned professionals brings a wealth of experience to the table, driven by a singular mission: to assist homeowners, businesses, and contractors in the creation of impeccably designed, highly functional, and exceptionally low-maintenance outdoor environments. Whether your vision entails the transformation of your landscape into a verdant oasis, the establishment of a luxurious outdoor living space, or the implementation of robust wooden sleeper solutions, we offer not only a comprehensive range of high-quality products but also an unwavering commitment to guiding you toward the realization of your outdoor design objectives. Do not compromise on the ordinary; instead, aspire to the extraordinary with yumiHome. Join us today, and together, we will elevate your outdoor space to a pinnacle of sophistication and refinement. Your dream outdoor space is within reach, and yumiHome is your trusted partner in achieving it.
Contact info
United Kingdom
- 01613991792
- support@yumihome.co.uk
- yumihome.co.uk
4.7
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from yumiHome LTD
Hi Graham, it’s great to hear that we lived up to your expectations! We aim for "brilliant" every time, so thank you for the fantastic feedback on our service.
Adam
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Reply from yumiHome LTD
Thanks for the support, Edward! We take pride in being a solid, reliable business that gets our products to our customers exactly when promised.
Regards,
Adam
Delt with this company twice and has…
Delt with this company twice and has always been a pleasure adam was good customer service help me out with anything I asked 👍
April 26, 2026
Unprompted review
Reply from yumiHome LTD
Cheers, Paul! It’s been a pleasure dealing with you both times. I’m always happy to help with any questions you have—glad I could make the process a smooth one for you!
Adam
Amazing quality/fast deliver
Fast delivery, amazing quality grass! I would 100% recommend this company to anyone wanting to purchase artificial grass.
April 25, 2026
Unprompted review
Reply from yumiHome LTD
Thank you for the 100% recommendation, Jackie! We’re so glad you love the quality of the grass and that it reached you quickly. Enjoy your new lawn!
Regards,
Adam
Seen Adam post online about grass he…
Seen Adam post online about grass he was easy to deal with always communicating with me all way through, I’ve ordered a lot of grass from this company for my business (landscaping) and every time delivery is fast and efficient credit to everyone involved especially Adam 🙌💪💪💪💪
April 25, 2026
Unprompted review
Reply from yumiHome LTD
Much appreciated, Macauley! It’s always great working with other professionals in the trade. I’m glad we can keep your landscaping business moving with fast and efficient deliveries. See you on the next order! 💪💪
Adam
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I’ve ordered grass from yumihome…
I’ve ordered grass from yumihome they’ve been absolutely fantastic ❤️
Was told the order will arrive in no longer than 4 days and we’ve got it a day early
I was speaking to Adam on Facebook as I didn’t have a clue about the whole process of installing it and ordering he made it super easy for us
Glad I found this company
Thank you🫶🏼🫶🏼
April 20, 2026
Unprompted review
Reply from yumiHome LTD
Thank you so much for the kind words, Margarita! Installing artificial grass can feel like a lot to take in, so I’m really glad I could help simplify it for you over Facebook. It’s even better to hear your order landed a day early! ❤️ Enjoy the new look!
Regards,
Adam
Reply from yumiHome LTD
Hi Tina,
We’re really sorry that your samples haven’t reached you.
This was a sample order, and we always aim to have these packed and sent out from our warehouse as quickly as possible. In this case your samples were processed promptly, however we’ve unfortunately experienced some delays with Royal Mail over the past couple of weeks which have affected a small number of deliveries.
That said, we didn’t want you waiting any longer, so we’ve already arranged for a fresh set of samples to be sent out, and we’ve also issued a full refund for the £2.99 as a gesture of goodwill.
Tracking: MZ486048423GB (ROYAL MAIL)
We completely understand how frustrating this must be and we’re here to help if there’s anything further you need.
Kind regards,
Adam
No 1 In Customer Service
From me asking advice on what's the best type of artificial grass,especially having a dog
They responded within in minutes
The advice was clear and understandable.
After a few messages I ordered artificial grass,membrane
I ordered over the bank holiday weekend
I was told it would arrive no later than Thursday, it arrived on Wednesday.
Best price
Best explaining
Best customer service 👌
I would definitely use them again
I will pass there information if I know someone looking 😉
Overall thank you 😊
Keep doing what your doing,it works
April 5, 2026
Unprompted review
Reply from yumiHome LTD
Hi Tammy, thank you so much for such a detailed review! I’m really glad I could help you pick the right grass for your dog and that the advice was clear. It’s even better that we managed to beat the Thursday deadline and get it to you on Wednesday despite the bank holiday. Thanks for the recommendation!
Adam
Great,very friendly e helpful .Delivery…
Great,very friendly e helpful .Delivery on time .Good quality grass .
March 18, 2026
Unprompted review
Reply from yumiHome LTD
Thanks, Gaynor! I’m happy to hear our team was helpful and that your delivery arrived right on time.
Regards,
Adam
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Great service
Excellent service everything explained fast quote over text 2 day delivery email every step of order Adam was great he followed every step
March 3, 2026
Reply from yumiHome LTD
Thank you! I’m glad you appreciated the fast quote and that I could keep you updated throughout the two-day delivery process.
Adam
40mm grass
Grass arrived early but safely placed in back garden, good quality as advertised & looks really good and very realistic would definitely recommend thanks you
February 27, 2026
Reply from yumiHome LTD
Hi James, thanks for the recommendation! I’m glad the 40mm grass looks realistic in your garden and arrived ahead of schedule :)
Adam
Good price, service and quailty carpet
Ordered twice so far, great prices, service and carpets. Will be back thanks ☺️
January 22, 2026
Unprompted review
Reply from yumiHome LTD
Thanks for being a repeat customer! We’re glad we could provide the same great price and quality for your second order.
Regards,
Adam
Reply from yumiHome LTD
Thanks for the 5 stars, Helen! We’re thrilled you were happy with the super fast delivery and the product.
Adam
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Great customer service
Adam was extremely helpful with the back and forth emails from measurements to double checking invoices. he made everything very straightforward. Delivery was within a few days & if I needed anything further I wouldnt hesitate to contact Adam again. Thanks again.
November 25, 2025
Unprompted review
Reply from yumiHome LTD
Hi Amelia, thank you! I’m glad I could help make the measurements and invoices straightforward for you—don't hesitate to reach out if you need anything else.
Adam
Reply from yumiHome LTD
Cheers, Luke! Thanks for coming back to us for your second purchase; glad we could keep the response and delivery quick for you.
Adam
Excellent costume service
Excellent costume service.
Very quick response to questions, the customer is never left without an answer. I highly recommend.
Good quality product
October 18, 2025
Reply from yumiHome LTD
Thank you, Aneta! We make it a priority to never leave a customer without an answer, so I’m glad you enjoyed the service and the quality of the product.
Regards,
Adam
Reply from yumiHome LTD
Much appreciated, Wayne! We aim to be as honest and helpful as possible, and it’s great to know that comes across in our service.
Regards,
Adam
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Reply from yumiHome LTD
Thanks for the feedback, Pavlo! Glad to hear you were happy with the fast service.
Adam
Quality product and customer service…
Quality product and customer service was excellent would definitely use again
August 21, 2025
Reply from yumiHome LTD
Thanks, Ian! It’s great to hear you had an excellent experience with the product and service—we look forward to helping you again.
Adam
The customer service was brilliant
The customer service was brilliant, extremely helpful, communication was excellent, the grass was great quality and affordable, thank you Adam and the crew who delivered very friendly, I will recommend and will buy again when am doing my own garden soon thank you guys.
August 18, 2025
Unprompted review
Reply from yumiHome LTD
Rene, thank you so much for the fantastic feedback. We’re delighted to hear that you found the service helpful, the team friendly, and the grass great quality at the right price. It was a pleasure helping you, and I’ll be sure to pass your kind words on to the crew as well. We really appreciate your recommendation and look forward to helping you again when it’s time for your own garden project. 🌿
— Adam & the yumiHome team :)
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