Best customer service & super helpful Guided my wife through the whole process when coming to installing and buying the right artificial grass Didn’t try to sell us super expensive stuff as m... See more
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Couldn't be more happier with the purchase Found this company while searching for budget artificial grass and so glad I did Not only did they keep me updated on the order and even chasing it up... See more
Firstly id like to thank Daren for given me the link and telephone to yummyHome LTD. My god was i so happy to speak to Adam, what a fantastic, Polite, helpful guy, I explained my circumstances to Ada... See more
Samples never arrived sadly
Company replied
Company details
Written by the company
Welcome to yumiHome, a distinguished family-owned enterprise deeply committed to elevating outdoor spaces to a level of excellence. With a legacy of excellence, we have firmly established ourselves as industry leaders, specializing in the provision of premium artificial grass, state-of-the-art composite decking, and impeccable cladding solutions. Our dedicated team of seasoned professionals brings a wealth of experience to the table, driven by a singular mission: to assist homeowners, businesses, and contractors in the creation of impeccably designed, highly functional, and exceptionally low-maintenance outdoor environments. Whether your vision entails the transformation of your landscape into a verdant oasis, the establishment of a luxurious outdoor living space, or the implementation of robust wooden sleeper solutions, we offer not only a comprehensive range of high-quality products but also an unwavering commitment to guiding you toward the realization of your outdoor design objectives. Do not compromise on the ordinary; instead, aspire to the extraordinary with yumiHome. Join us today, and together, we will elevate your outdoor space to a pinnacle of sophistication and refinement. Your dream outdoor space is within reach, and yumiHome is your trusted partner in achieving it.
Contact info
United Kingdom
- 01613991792
- support@yumihome.co.uk
- yumihome.co.uk
4.4
Excellent
54 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from yumiHome LTD
Hi Louise,
We’re really sorry to hear your samples didn’t arrive. Royal Mail has unfortunately been very slow recently, so it’s disappointing that your sample order hasn’t reached you as expected.
To help speed things up, we’ve arranged for your samples to be sent out again today via First Class Royal Mail.
Apologies again for the delay, and thank you for your patience.
Regards,
Adam
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Great staff
Great staff, friendly and very helpful easy to deal with. Good quality stuff and reasonably priced. Highly recommend.
May 13, 2026
Reply from yumiHome LTD
Hi Clare,
We’re really sorry your sample didn’t arrive.
After checking this on our side, we can see your artificial grass sample order was automatically cancelled by our system, which meant it was never dispatched and unfortunately did not show in our active orders. This was a system error on our side, and we’ve now rectified it.
We’ve arranged for your sample to be sent out via First Class Royal Mail, and your tracking number is MZ496716918GB.
Apologies again for the inconvenience, and thank you for bringing this to our attention.
Kind regards,
Adam
second time ordering excellent company…
second time ordering excellent company to deal with delivery spot on no fuss just does it keeps you updated
May 8, 2026
Couldn't be more happier with the…
Couldn't be more happier with the purchase
Found this company while searching for budget artificial grass and so glad I did
Not only did they keep me updated on the order and even chasing it up for me, my grass arrived super quick as well
If only I could leave 6 stars I would
Thank you
May 12, 2026
Unprompted review
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Best customer service & super helpful
Best customer service & super helpful
Guided my wife through the whole process when coming to installing and buying the right artificial grass
Didn’t try to sell us super expensive stuff as many companies usually do
We were clueless when it comes to all this artificial stuff
They sent some samples and even called a day after to check if we have any question
Definitely a 10/10 when it comes to customer service and made the whole buying experience superb
Thank you
Daren
May 17, 2026
Unprompted review
Firstly id like to thank Daren for…
Firstly id like to thank Daren for given me the link and telephone to yummyHome LTD. My god was i so happy to speak to Adam, what a fantastic, Polite, helpful guy, I explained my circumstances to Adam as with all these scams going on i was reluctant. He reassured me it wasn't, I went ahead with my order of artificial grass 40ml. Everyday Adam text or called me until my grass arrived.as ive never used artificial grass i was absolutely delited Size, Quality, was spot on truly I just wanted to cover a patch i had in back garden. Look at it now. Pics before and After I still got a few bits to do im so happy Adam thanks you were truthful to the lata. Def ill be ordering more from yumiHome. Thanks so much Adam for all your help. I will definitely be recommending you. Pics to follow. Thanks Adam
May 15, 2026
Unprompted review
The service is excellent
I have received my free sample, its good and the service is excellent.
April 27, 2026
Reply from yumiHome LTD
Hi Rumana,
Thank you so much for the wonderful feedback and for taking the time to leave us a review!
We’re really happy to hear that your free sample arrived safely and that you were pleased with both the quality and the service you received from us. We always aim to make the process as smooth and straightforward as possible from start to finish.
Regards,
Adam
Reply from yumiHome LTD
Hi Graham, it’s great to hear that we lived up to your expectations! We aim for "brilliant" every time, so thank you for the fantastic feedback on our service.
Adam
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Reply from yumiHome LTD
Thanks for the support, Edward! We take pride in being a solid, reliable business that gets our products to our customers exactly when promised.
Regards,
Adam
Delt with this company twice and has…
Delt with this company twice and has always been a pleasure adam was good customer service help me out with anything I asked 👍
April 26, 2026
Unprompted review
Reply from yumiHome LTD
Cheers, Paul! It’s been a pleasure dealing with you both times. I’m always happy to help with any questions you have—glad I could make the process a smooth one for you!
Adam
Amazing quality/fast deliver
Fast delivery, amazing quality grass! I would 100% recommend this company to anyone wanting to purchase artificial grass.
April 25, 2026
Unprompted review
Reply from yumiHome LTD
Thank you for the 100% recommendation, Jackie! We’re so glad you love the quality of the grass and that it reached you quickly. Enjoy your new lawn!
Regards,
Adam
Seen Adam post online about grass he…
Seen Adam post online about grass he was easy to deal with always communicating with me all way through, I’ve ordered a lot of grass from this company for my business (landscaping) and every time delivery is fast and efficient credit to everyone involved especially Adam 🙌💪💪💪💪
April 25, 2026
Unprompted review
Reply from yumiHome LTD
Much appreciated, Macauley! It’s always great working with other professionals in the trade. I’m glad we can keep your landscaping business moving with fast and efficient deliveries. See you on the next order! 💪💪
Adam
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I’ve ordered grass from yumihome…
I’ve ordered grass from yumihome they’ve been absolutely fantastic ❤️
Was told the order will arrive in no longer than 4 days and we’ve got it a day early
I was speaking to Adam on Facebook as I didn’t have a clue about the whole process of installing it and ordering he made it super easy for us
Glad I found this company
Thank you🫶🏼🫶🏼
April 20, 2026
Unprompted review
Reply from yumiHome LTD
Thank you so much for the kind words, Margarita! Installing artificial grass can feel like a lot to take in, so I’m really glad I could help simplify it for you over Facebook. It’s even better to hear your order landed a day early! ❤️ Enjoy the new look!
Regards,
Adam
Reply from yumiHome LTD
Hi Tina,
We’re really sorry that your samples haven’t reached you.
This was a sample order, and we always aim to have these packed and sent out from our warehouse as quickly as possible. In this case your samples were processed promptly, however we’ve unfortunately experienced some delays with Royal Mail over the past couple of weeks which have affected a small number of deliveries.
That said, we didn’t want you waiting any longer, so we’ve already arranged for a fresh set of samples to be sent out, and we’ve also issued a full refund for the £2.99 as a gesture of goodwill.
We completely understand how frustrating this must be and we’re here to help if there’s anything further you need.
Kind regards,
Adam
No 1 In Customer Service
From me asking advice on what's the best type of artificial grass,especially having a dog
They responded within in minutes
The advice was clear and understandable.
After a few messages I ordered artificial grass,membrane
I ordered over the bank holiday weekend
I was told it would arrive no later than Thursday, it arrived on Wednesday.
Best price
Best explaining
Best customer service 👌
I would definitely use them again
I will pass there information if I know someone looking 😉
Overall thank you 😊
Keep doing what your doing,it works
April 5, 2026
Unprompted review
Reply from yumiHome LTD
Hi Tammy, thank you so much for such a detailed review! I’m really glad I could help you pick the right grass for your dog and that the advice was clear. It’s even better that we managed to beat the Thursday deadline and get it to you on Wednesday despite the bank holiday. Thanks for the recommendation!
Adam
Great,very friendly e helpful .Delivery…
Great,very friendly e helpful .Delivery on time .Good quality grass .
March 18, 2026
Unprompted review
Reply from yumiHome LTD
Thanks, Gaynor! I’m happy to hear our team was helpful and that your delivery arrived right on time.
Regards,
Adam
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Great service
Excellent service everything explained fast quote over text 2 day delivery email every step of order Adam was great he followed every step
March 3, 2026
Reply from yumiHome LTD
Thank you! I’m glad you appreciated the fast quote and that I could keep you updated throughout the two-day delivery process.
Adam
40mm grass
Grass arrived early but safely placed in back garden, good quality as advertised & looks really good and very realistic would definitely recommend thanks you
February 27, 2026
Reply from yumiHome LTD
Hi James, thanks for the recommendation! I’m glad the 40mm grass looks realistic in your garden and arrived ahead of schedule :)
Adam
Good price, service and quailty carpet
Ordered twice so far, great prices, service and carpets. Will be back thanks ☺️
January 22, 2026
Unprompted review
Reply from yumiHome LTD
Thanks for being a repeat customer! We’re glad we could provide the same great price and quality for your second order.
Regards,
Adam
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