Great experience with YuMOVE. It's easy to set up the order, you receive a double dose for the first month so your dog gets an extra boost, then a single dose every month after that. Delivery runs lik... See more
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Review summary
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Ease of ordering and a great introductory offer of 50% off my first 2 months order. YuMove has transformed my Goldie's life in that his joints are much better improving his overall mobility. The Dig... See more
Hard to know how much difference the joint supplements make as my dog is very old and has bad arthritis, but I feel that I'm doing the best that I can by giving him these supplements (as well as month... See more
Great company and great products. We went thru a particularly dodgy doggy tummy time and the digestive paste works better for us than the first lot of similar product the vet sold us. I now keep some... See more
Company details
Written by the company
The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.
Contact info
Unit 6, The Quad, Butterfield Business Park, , LU2 8EU, Hertfordshire, United Kingdom
- 01462 416866
- hello@yumove.com
- yumove.co.uk
4.7
Excellent
86K reviews
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Very reliable service via subscription
Very reliable service via subscription
Imove works well for us
August 3, 2026
convenient system
I was able to change delivery date easily. Delivery trouble free. Thank you.
August 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I followed instructions regarding…
I followed instructions regarding introducing the product but after the first day he got severe diarrhoea and made him really ill 😩 so vet recommended not giving him anymore!
August 3, 2026
Reply from YuMOVE
Hi Penny,
Thank you for taking the time to get in touch and we are very sorry to hear this.
Whilst this isn’t a common occurrence, it’s important to note that, as with any dietary change, some pets may experience mild gastrointestinal upset or diarrhoea when starting a new supplement. However, this is very rare, typically mild, and usually resolves as your pet’s system adjusts.
As he experienced severe diarrhoea and became unwell, we would recommend discontinuing the product and following the professional guidance you have already received.
We take reports of incidents such as this very seriously and will reach out to you directly to gather further information.
Kind Regards,
Jess
YuMOVE Customer Care Team
Reliable & Trustworthy
I subscribe to IMove supplements. I receive an email each month to check if there are any changes to my order, which always arrives on time. I can cancel my subscription at any time, but with a product that works so amazingly well, I won't be doing that.
August 3, 2026
Relieable and effective
July 31, 2026
My dog loves the Yumove digestive…
My dog loves the Yumove digestive support probiotic chew bits. He has definitely been scratching less and his toilet habits do appear to have been improved.
August 4, 2026
Always arrives before I run out so…
Always arrives before I run out so never have to worry about it
August 3, 2026
Very regular
Very good on delivery and service, only gripe is that you don't give a week notice so that if its not needed or need to change delivery date. Only know when its on the way and that's too late
August 3, 2026
Reply from YuMOVE
Hi Paul,
Thank you for your feedback, and I’m sorry for the inconvenience caused by not receiving an advance reminder about your upcoming order.
I’ve checked your account and can see that you haven’t been receiving reminder emails as expected before your order is sent, so we apologise for this. I’ve passed your feedback on to the relevant team, and you should start to receive these notifications once the issue is resolved, giving you more opportunity to make any necessary changes.
In the meantime, if you need any assistance making changes to your account, we’d be more than happy to help. For example, if you have plenty of product at the moment, we can skip your next order for you so please feel free to get in touch on hello@yumove.com and we would be happy to help.
Kind Regards,
Jess
YuMOVE Customer Care Team
Delivered on time
August 3, 2026
Fabulous
Seeing an instant difference to our old girl. She’s definitely lighter on her paws and happier thanks to yumove.
August 3, 2026
I think despite being rather expensive…
I think despite being rather expensive the communication at Yumove is second to none. In a world where emails are ignored and phone calls are recordings Yumove is “real”, helpful and polite. Thank you
August 3, 2026
Responds to requests quickly
Responds to requests quickly, however it was misunderstood. I delayed my dog's order but I only wanted around 10 days but it was delayed until the next month.
August 3, 2026
Reply from YuMOVE
Hi Lucy,
Thank you for your feedback.
I’m sorry for the misunderstanding with your order dates.
If this hasn’t already been resolved, please email hello@yumove.com with the subject line “ FAO Senior Team”, letting us know the specific date you’d like your order moved to. We’ll be happy to amend this for you where possible.
If you wish can also make changes to your subscription online, including updating your next charge date and amending the frequency:
• Log in to your YuMOVE account: www.yumove.co.uk/account/login
• Select “My Subscriptions”, followed by “Manage”.
• You’ll then be taken to your subscription settings, where you can make the required changes.
We are always happy to help though so please do feel free to get in touch directly to request any changes.
Kind Regards,
Jess
YuMOVE Customer Care Team
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