YuMOVE Reviews 

85,829
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,519 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly effective products and the straightforward ordering process, noting remarkable and noticeable improvements in their dogs and cats' daily mobility and overall health. Consumers also highlight the reliable delivery service and the exceptionally helpful support team that make managing recurring monthly subscriptions completely effortless and worry-free. Though some customers experienced frustrating delivery delays or occasional issues with parcels getting lost in transit by postal services. A few reviewers also mentioned that their pets disliked the flavor or that the supplements simply did not work as expected for them.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting significant improvements in their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive quickly and... See more

Service

Users describe positive interactions with service, highlighting efficient, professional, and brilliant... See more

Quality

People report positive experiences with quality, noting that the supplements are efficient and arrive in good... See more

Order

Consumers find order to be positive, highlighting how straightforward and easy the website is to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Subscriptions are made easy, you can tailor your dogs profile to get products suited for them, I also like the fact that you can get points back to use as money off! I will definitely be carrying this... See more

Rated 5 out of 5 stars

Before subscribing I bought the tablets elsewhere as well as from your site, they were more expensive! I would forget to buy them so subscription was the easiest way to ensure my girl got her Youm... See more

Rated 5 out of 5 stars

I am really pleased with service that I receive is excellent. The subscription option is also excellent. It offers me a piece of mind knowing that Joint care Tablets and the itchy skin liquid... See more

Rated 5 out of 5 stars

I had a query about the product my dog was on that I couldn't find the answer to on the Yumove website. I messaged the customer support team via email & a very helpful person called Duncan was quick t... See more



Company details

  1. Pet Store
  2. Pet Supply Store
  3. Vitamin and Supplements Store

Written by the company

The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86K reviews

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4.7

All reviews

(85,829)

12,308 reviews in the last 12 months

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Rated 2 out of 5 stars

This is not poor rating on the product

This is not poor rating on the product, but tge administration. I have tried at least twice to cancel a subscription. Yet they still charge me and send me a product I do not want.

August 4, 2026
YuMOVE logo

Reply from YuMOVE

Hi Dawn,

Thank you for your review. 

We’re sorry for the frustration and inconvenience caused by the unexpected order.

Upon looking further into this, we found that you had two separate accounts registered under different email addresses. As these appeared as separate accounts on our system, only the subscription linked to the account originally discussed was cancelled at the time.

Once we identified the second account, our Customer Care team cancelled the remaining subscription and has been in touch to confirm this with you. You’re also welcome to return any unwanted orders for a refund within 28 days. We’d be happy to arrange a free returns link for you, so please get back in touch with us directly if you’d like any assistance with this. 

We hope this helps explain what happened, and we’re sorry for the inconvenience caused.

Kind Regards, 
Jess
YuMOVE Customer Care Team

Rated 5 out of 5 stars

I love Yumove it has lots of products…

I love Yumove it has lots of products to help keep our fur babies happy and healthy i have a subscription for my little shih tzu SMITHY i buy one of their products by subscription it helps keep smithys gut healthy and bind his little poo's so that they are runny and ending up matted in his hair and ends in the shower 🚿. I've had no problems since buying this and you just sprinkle it over his meal and it must be tasty I've never seen my fur baby eat so quickly and did i mention it costs £22 but subscription it's only £11 brilliant all good with YUMOVE,

July 27, 2026
Rated 5 out of 5 stars

Happy customer !

Always receive great service from you.
I often need my order sooner than the subscription date,and it is easy to request this on my account via the website.
They are always despatched immediately (unfortunately it us the post that is the problem these days,but that isn't done to you)
All in all a great service!
Thank you.

August 4, 2026
Rated 1 out of 5 stars

To many pills in one go

I gave my dog double the pills as I instructed . So it was 6 a day . Firstly he had a very upset tummy for 5 days and terrible wind . On the 6th day he threw up everywhere for literally 5 hours until his stomach was completely empty of everything. He was very poorly .

I think giving that amount in one go was wrong for him . I can't speak about anyone else's dog only mine .
He's back to his usual self it's taken a week I am going to try again with one pill a day for a few days to see how it goes then add another . It will be a slow process but 🤞🏼 it works out in the end .

August 4, 2026
YuMOVE logo

Reply from YuMOVE

Hi Candace, 

Thank you for reaching out. We’re very sorry to hear about your dog’s experience, and we appreciate you taking the time to share your feedback. We’re pleased to hear that he is now back to his usual self.

While we normally recommend an initial double daily amount, as he appears to have a sensitive tummy, introducing YuMOVE Joint Support more gradually as you have mentioned may give him more time to adjust to the change in his diet.

Before making any changes to his diet, we would recommend checking with your vet. Please do contact our Customer Care team directly if you haven’t already, and let us know how he gets on if you decide to try again.

Kind Regards, 
Mary
YuMOVE Customer Care Team

Rated 5 out of 5 stars

I have just a pet and you move we’re so…

I have just a pet and you move we’re so compassionate and helpful, the seeds they sent me in memory of Dennis was a lovely gesture. You move supplements helped Dennis with his bad hips and hopefully will continue to help our other dog.

May 31, 2026
Rated 5 out of 5 stars

Yumove We’ve used Yumove for a few years and…

We’ve used Yumove for a few years and have it on monthly order for our French bulldog who has Arthritis .
It arrives on time with excellent communication as to when it’s due and when posted easy to cancel if you want to and ensures we don’t forget to order it . Excellent service.

August 3, 2026
Rated 3 out of 5 stars

I have always found the company itself…

I have always found the company itself helpful and efficient.
However, the product itself has not made any difference to my dogs poor old stiff joints.

May 31, 2026
YuMOVE logo

Reply from YuMOVE

Hi Mrs Mitchell, 

Thank you for sharing your feedback. 

We really appreciate your kind words about our team and service, and we’re sorry to hear that you haven’t noticed the difference you were hoping for with your dog.

We understand how disappointing this can be, particularly when you’ve been using the product in the hope of supporting them as they get older. 

Thank you for taking the time to share your experience with us, if you need any assistance or advice please do reach out to our team directly on hello@yumove.com and we would be happy to help.

Kind Regards, 
Jess
YuMOVE Customer Care Team

Rated 4 out of 5 stars

It was good for awhile

It was good for awhile, but then it stopped working so I’ve gone onto something else but I do thank you for delivering

May 31, 2026
YuMOVE logo

Reply from YuMOVE

Hi Paula, 

Thank you for your feedback.

We’re sorry to hear that you stopped seeing the results you’d hoped for, but we really appreciate you taking the time to share your experience with us. 

Thank you for giving YuMOVE a try, and we wish you and your pet all the very best.

Kind Regards, 
Jess
YuMOVE Customer Care Team

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