yuzefi.com Reviews 52

I ordered a handbag - large Mochi - on October 10 as a birthday gift. I received the order via DHL in a huge box on October 14. In the box, however, I found a small dustbag with a small Pretzel bag, instead of the one I ordered, despite the order document being correct.
I emailed their customer service, who initiated a return.
Nonetheless, they did not want to send me the correct bag before they received the wrong one, despite me sending them a proof of having sent the other bag.
DHL asks for tax fees to be paid to them, as they pay them for the client. I did that for the first order. Yuzefi customer service promised to pay the second one, which was received and sent to them on October 22. On October 30 I received a reminder from DHL, which I resent to the customer service. On October 31, they promised to deal with the issue. It is December 6 now and I have received another reminder from DHL.
Not only was there a lack of any further gesture to acknowledge their mistake, they have not paid the tax charge, which should have been done weeks ago.
The bag quality, though, is fantastic and I am very happy with it. I wish their customer service was as good.

I bought a bag from this brand through a platform. I was pretty excited as this was my first more expensive purchase, which, however, turned into a real disappointment. The bag came only with a dust bag, no box or anything more luxurious as one would expect from a brand at this range. Further, the leather was nothing special - in fact, I found the item completely overpriced in comparison with the quality offered. Reading the other reviews here, I wouldn't dare purchase again from them, despite the chic design.

Don’t recommend to buy anything here. Its impossible to get refund from the company if you are not satisfied with your item
I have returned the bag for a month ago and still didn’t get a refund. The customer service just asked me to wait

Worst experience ever. Returns from non EU countries are not possible. There is no return label and they are asking for duties and taxes to be payed by the customer in advance, which is only possible if you are a business and have a B2B account.Asked several times for a return label and costs to be deducted from my refund or any other viable return option, and I rarely received a reply and it seems like customer care either doesn’t read or doesn’t understand my emails…So unprofessional and possibly not legal either. I will end up waisting 240 CHF for a top that doesn‘t fit…

THE WORST SERVICE EVER

Firstly, i bought a bag from the website and did not get notice the price is excluded from tax. When the item arrived in Australia i received information i have to pay the tax around $300. Which I’m not happy then I requested for refund. The customer service has been very slow response, then i re-email to asked how much will it deducted the cost to ship it back to them bcs. They never give me clear a information from the beginning. Then, the few days after i received an email saying the money has been refunded. And it was deducted $300 from what i paid. This was from November 2023, until now (end of Jan) i paid in total $1200 and I HAVE NOT RECEIVED MY MONEY BACK!! I have wrote so many emails, and they just ignored my emails! This is ridiculous!!!! What a scam!! I will never ever recommend this brand. This whole experience is the worst in my life. I even never received the bag, never touch it. It was held in custom and ship it back straight away to them $1200 is so much!!! the money never come through to my account!!!!!

I have bought many bags of Yuzefi. And one of them is large mochi bag. I have written an honest review about this bag on one of their paid ads on instagram, and how it actually doesnt stay open and is quite uncomfortable when worn. When another user ask for more info, I have explained it in another comment. Funny enough, Yuzefi cannot take any constructive criticism, not only they removed my comment, but also continued to remove my other comments.
Is this how you run your business? If you cannot take any bad reviews, stop being in this business. Not everybody has to be happy with your product.

If you don't live in the EU, don't bother ordering from Yuzefi. I ordered a dress that did not fit that cost $400, and they expect me to pay over $100 to return to them.

Their customer service response time is slow, and what they will tell you is that their website states that it's your responsibility to pay to send it back. It doesn't state it clearly. It's so abnormal to have to pay this much to return something, let alone pay anything at all.

Horrendous customer service and experience.

I regret about purchase. I bought loaf bag and used twice due to covid. The leather damage soon despite to used carefully! I have bags in same price range used during years without problem!
Contacted custom service for claim quality &return. The service mean they use Italian leather high quality, also when I asked to show certificate for it they refused. Awful customer experience. Very disappointed for the one pretend to be "brand" bags