Z4Keys Reviews 

663
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 285 reviews, most reviewers were somewhat happy with their experience overall. Consumers often appreciate the incredibly fast dispatch and smooth activation times when purchasing various online subscriptions. Many users mention that the administrative staff can be exceptionally helpful and provide great correspondence during initial purchases. Some reviewers were not happy with the frustrating lack of ongoing communication from the team. Customers frequently note that support tickets and direct messages go completely unanswered for months after accounts stop working. Furthermore, buyers often struggle to obtain promised refunds when technical problems cannot be resolved properly. People also mention that finding alternative contact methods proves to be a real challenge.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting a mix of highly loyal long-term satisfaction... See more

Subscription

Customers consistently note ambiguous experiences with subscription services, reporting mixed results... See more

Response time

Consumers find response time to be negative, highlighting a general consensus of unresponsiveness and ignored... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as non-existent and pointing out that... See more

Refund

People report negative experiences with refund policies, expressing widespread frustration over delayed or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This used to be a great site, but no longer sadly. I purchased 3 months of express VPN on 02/04, it stopped working on 14/04. Emailed on Tuesday 14/04 and got a response but it still did... See more

Company replied

Rated 3 out of 5 stars

Spotify worked until it didn't! The first time they fixed it and it lasted a few weeks. This time it's taking a while to fix. I guess they're doing their best and have offered refunds. I feel they s... See more

Rated 3 out of 5 stars

I've used their service before with no issue. However, this time around I paid for a service and got 6 days out of it. Then the service stopped (i paid for a year). I contacted them and the only... See more


Company details

  1. Computer Software Store
  2. e-Commerce Service
  3. Security Service

Written by the company

Every feedback we receive here is a step towards our commitment to continuous improvement. We celebrate the positive and learn from the constructive. Your voice aids potential customers in making informed decisions and helps us tailor our offerings to better suit your needs.


Contact info

3.0

Average

TrustScore 3 out of 5

663 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(663)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

It is a scam!

They sent me a product key that doesn’t work. I contacted them, but I got no response. I lost money. It’s a scam!!

August 6, 2026
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Rated 5 out of 5 stars

very responsive the iptv works like a…

very responsive the iptv works like a charm play spotify is very excellent no problems the only problem i had was with youtube premium but they refunded me thank you for that customer service on whatsapp a second to none i highly recommend their service i just wish they had most services to offer

August 3, 2026
Rated 1 out of 5 stars

Subscription failed in less than 24hrs. LOST MONEY

Bought a couple of subscriptions which worked but then decided to buy a 6 month subscription which stopped working after a few days. No response to this so lost my payment. They then posted an update saying the issue was resolved. I took a chance as earlier subscriptions had worked but sadly this one stopped in less than 24hrs. No response at all from seller.
They claim a full warranty and top rated customer support!!

August 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible

Terrible. Used them for years for spotify & YouTube with no issues. This year paid for multiple spotify accounts, after a month all stopped working. Months on and No refunds given or rectified problem!!

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMER

SCAMMER: The product key that they supplied didn't work, and there has been no response to my emails.

July 31, 2026
Rated 1 out of 5 stars

Paid for a year of perplexity pro got …

Paid for a year of perplexity pro got 3 weeks
Paid for Amazon ad free got ads
Paid for iptv got nothing but trouble
So far Spotify ok
Ask for stuff to be fixed don’t happen but yet after get messages to say fixed but never the case started off great but just downhill from then on.

August 3, 2026
Unprompted review
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Rated 2 out of 5 stars

No where near as good as before

Paid for service and sent proof of payment but product not received and no response received to emails.

Used to be so quick to sort things out, but this is the 2nd time this has happened with z4keys now.

If I ever receive a response then I shall update my review accordingly.

UPDATE
No communication but order finally received over a week later.

August 1, 2026
Unprompted review

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